1. LISA M. BARTOLOTA
Portland, CT 06480; 860-372-9351;
Lisab93@comcast.net
http://www.linkedin.com/in/lisabartolotta
Customer Service Representative/Sales Professional
Enthusiastic and self-motivated customer service professional with more than 25 years experience in food
service, retail, grocery stores and nursing homes.
• Excel in listening to customer needs, articulating product benefits and creating solutions that provide
value to the customer.
• Successful in building client relationships, driving sales and delivering on customer commitments.
• Exceptional skills in cash and cost control, food service and preparation, and pricing methods.
• Build and maintain enduring customer relationships to boost sales and generate repeat business.
• Excellent temperament to multi-task and coordinate various activities under high pressure and time
constraints in diversified environment.
• Great problem solving ability to analyze issues, create plans of action and reach solutions.
KEY AREAS OF EXPERTISE
• Revenue Management
• Hospitality Management
• Restaurant/Dietary Operations
• Strong Interpersonal Skills
• Team Management
• Patient Services & Care
• Dining Room Services
• Business Marketing Plan
• Meeting & Events Planning
• Food Prep & Meal Planning
• Food Costs and Calculations
TECHNICAL PROFICIENCY
Quick Books, Adobe, Roxio, Microsoft Suite, Sim Quick, Crystal Ball
EXPERIENCE & ACHIEVEMENTS
Tallgrass Talent Group; Middletown, CT 04-10/2015
Merged with Advantage Sales & Marketing 08/2015-Present
Sales & Marketing Events Specialist
• Set up and break down display table and keep area clean for events.
• Demonstrate, explain, promote and suggest specific products and provide samples to persuade customers
to purchase products.
• Prepare, complete and input Customer market reports in computer.
• Take inventory control of event promotional products before and after events.
INDEPENDENT ASSIGNMENTS: Portland, CT 2009-Present
Independent Sales Consultant
• Process merchandise sales, returns and exchanges and issue receipts, refunds, change and credit.
• Maintain Sales and customer records and increased Customer base to 50 customers.
• Recognized as top 20 sales consultants in district.
• Demonstrate, explain, promote and advertise products to bring in new customers.
NORTHEND BUTTONWOOD: Middletown, CT 2013-2014
Bookstore Manager (Volunteer)
Responsible for managing all functions of the bookstore including Front Desk, service levels, policy
administration, sales and inventory records and end of shift concession reconciliations. Provided outstanding
customer service to a diverse customer base, prepared sales slips and maintained sales records.
Portland, CT 06480 • 860- 372-9361• Lisab93@comcast.net http://www.linkedin.com/in/lisabartolotta

2. PORTLAND SENIOR CENTER: Portland, CT 2010-Present
Café Assistant for Wheels/ Community Café (Volunteer)
Help to deliver an exceptional dining experience by ensuring the dining room, lobby and service area are clean,
stocked and visually appealing. Assist servers in properly serving food and beverages. Clear, clean and reset tables
to ensure they are ready for the next guest.
PORTLAND CARE & REHABILITATION CENTER: Portland, CT 2010-2011
Dietary Aide-Dining Services
Assisted in food preparation, service, and clean-up for meals served to residents and staff in the rehabilitation center
and other special events. Followed dietary nutritional needs and established guidelines; observed patient food intake
and reported progress and dietary problems to dietician management.
BURGER KING: Portland, CT 2003-2006
Shift Coordinator/ Manager (2005-2006)
Crew Trainer/Opening Manager (2004-2005)
Food Server/Cashier (2003-2004)
Handled restaurant operations including managing shifts, opening, closing and preparing menus. Consistently
reviewed operations to identify any problems, concerns and opportunities for improvement. Created a positive
guest experience by delivering a high level of service and ensuring all team members engaged in conversations
with guests to understand their needs and exceed their expectations.
Projects & Accomplishments:
• Ensured all temperature controls, sanitation and health standards were maintained. Always passed
Connecticut Health Department Inspections.
• Multi-tasked and prioritized by counting inventory, balancing drawers and operating drive-thru at the same
time.
• Balanced cash drawer deposits and safe $800 - $1,200 day and calculated end of shift reconciliations.
OTHER EXPERIENCE:
MIDDLESEX HOSPITAL: Middletown, CT 2011-Present
Recreation Department Assistant (Volunteer)
Support Director and artists in teaching resident’s life enrichment topics such as baking and performing various
administrative duties including: training crew, operating activities, escorting residents, maintaining Bingo cash
transactions and Marketing/Promotions and clerical/administrative duties.
PORTLAND PUBLIC SCHOOLS: Portland, CT 2006-2010
Substitute Teacher
EDUCATION
Marketing Certificate Online at Post University; Expected Graduation June 2016
Events Management Certificate at Art Institute of Pittsburgh; May 2015
MBA (Hospitality Management) Online at Sullivan University, Louisville, KY, Dec 2014
BA (Theatre/ Music) at Central Connecticut State University, New Britain, CT, 1993
CERTIFICATIONS & PROFESSIONAL DEVELOPMENT
Prepared Hotel Marketing Plan and News Release for Sales Marketing Class.
ServSafe Certification – National Restaurant Association 2011.
Maintain leadership, communications, forecasting, regression and work ethics in MBA classes and team projects.
Conducted Meeting Planning Interview, planned executive event and prepared Business Marketing Plan and Tour
Schedule for MBA projects.
Portland, CT 06480 • 860- 372-9361• Lisab93@comcast.net http://www.linkedin.com/in/lisabartolotta

3. LISA M. BARTOLOTA
Portland, CT 06480; 860-372-9351;
Lisab93@comcast.net
http://www.linkedin.com/in/lisabartolotta
Middlesex. County Chamber of Commerce Re-Entry Business Program; 2010
Portland, CT 06480 • 860- 372-9361• Lisab93@comcast.net http://www.linkedin.com/in/lisabartolotta