Senior Business Systems Analyst/ IT PM

1. Linda L. Jenkins Page 1
Linda L. Jenkins LindaJenkins4546@aol.com 562-704-9921
1140 E. Ocean Blvd. #214
Long Beach, Ca 90802
BSA/IT PM/Application Release Management/ Integration
Expert
Professional Summary http://www.linkedin.com/profile/view?id=43863821&trk=tab_pro
SUMMARY
 Effective anddiversebackground inthe retail groceryindustryover24years.
 16 yearsof requirementsanalysis,alongwithprojectleadership.
 Over25 years’experience withtriagingsystemincidentswithvariousindustries.
 Over10 years’experience withSystemIntegrationwithretail andotherindustries.
 Experience leadinganational retailerthroughfront-endsystemsimplementationand
standardizationacrossall acquisitions,includingall subsequentsoftware enhancements.
 Excellentanalytical andtroubleshootingabilitiesthatinclude 7+yearsof retail front-end
systems. Proficientinanalyzingoperational complexities,identifyingweaknesses,isolating
problemareas,andrapidlydevelopingeffective andmutuallybeneficialsolutions.
 Abilitytolearnandacquire new technical skillsquicklyandeasily.
 Superiorcommunicationskills,bothwrittenandverbal.
 Strongunderstandingof SDLC.
 UnderstandingandexperiencewithDataWarehouse SystemswithRetail Industries.
 Actedas PMfor numeroussoftware enhancementsprojectswithAlbertsons,DirecTV,
TopgunQBAcademy.comandWally’sWine.
 Dynamicorganizational abilitieswithacontinuouscommitmenttofollow-throughanddetail.
 Extensive experience withmanysoftware packagesincludingVisio +UML, Office,including
Access,PowerPoint,Excel,WordandProject.ExperiencedwithOracle SQLandCrystal Reports.
 Experience asa“ProjectManager” for my previousemployer.
ExperiencedatGapAnalysis,WorkFlow /ProcessDiagramming(usingVisio+UML) Use Case
Developmentandrealization:
 interactiondiagramsdepictingparticipatingobjectsandtheir interactions
 WireframesandMP Infrastructure
 Solidexperience insoftware training,documentationandsoftware QA.
 ProcessFlowCharts
 Functional BusinessRequirements.
 ExpertincreatingTest Scripts.
 UnderstandandCreate High Level andLow Level technical Requirements

2. Professional Experience (Continued)
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Professional Development
 BusinessProcessDesignWorkshop
 BusinessProcessManagement
 Some Six SigmaTraining
o Assistedinmanycostsavingsprojectswithseveral Blackbeltsoveracourse of three
years.
 CAPProgram (CareerAdvancementProgram)
 Solid Technical Skills
o MicrosoftWindows98/2000/XP, MicrosoftWindows8,10, Suite 2013, Word, Adobe
Professional,Visio +UML, PowerPoint, MSProjectand Outlook.
o VisioandUML Used forUse Case,Work Flow andProcessDiagramDevelopment.
o MicrosoftAccessapplications. CRMApplications.
o MicrosoftExcel – useddailyfortracking metricsandupdatingcharts.
o MicrosoftPowerPoint –Useddailyto update presentations,andweeklymemos.
o StrongSDLC – useddailyforsoftware enhancements.
o Oracle applications
o WireframesandAnnotations
o TriagingSystemIssues
o Agile andWaterfall
 Education
o GED/High School Diploma
o SCROC
1. Access
2. Excel
3. PowerPoint
4. MS Project

3. Professional Experience (Continued)
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 Toyota – March 6, 2015 to current – Lead ProductionSupport Analyst/- CVT– Connected
Vehicle Technologies
 Liaisontothe IT DepartmentwhodevelopsandsupportsLexusMobileApplications
 LiaisontoTSP for Release ManagementandSupport
 Workedon the WireframesandAnnotationsforBRRIProduct
 SupportLER (LexusEnform Remote) productionissuesandenhancements
 Launchednewproductfor LexuscalledService Connect
o BRRI DocumentationforStakeholders
o Trainedassociates
o DevelopedSupportGuidesandTrainingMaterials forthe LCS
o Pre and PostProductionTesting
 Discovered majorbugsandworkedwithITto get themresolved
o Knowledgeable ofthe DCM and Denso process.Work daily with IT to work on issues
relatedto Denso and other partners.
 Active memberof the DisasterRecoveryeventsforvariouspartners
o SiriusXM
o Verizon
o Nuance
o UIE
o TSC – Japan(ToyotaSmart Center)
 Active memberof the SRTTeam for LexusEnformProductOutages
o Pull all partnerstogethertotriage andfix issues24/7
 Release Notes
 UAT Test Cases
 Escalationof LER andService Connect ProductionTickets
 Call CenterSME
 Work withSiriusXM,Nuance andVerizon onSystemIssuesandProduction
 Travel to Dallasand Utah for OperationsReviewswithVendors/Partners(SiriusXMandVerizon)
 Supportthe LexusdivisionsystematicallyforproductionissuesrelatingtoLER and Service
Connect
 SupportApplications
o iHeartRadio
o TeleNav
o Slacker
o LER
o Service Connect
o Nuance Applications
o LexusAppSuite
 Use JIRA for statusof testingandtickets,Track and escalate.
 Prioritize ProductionSupportissuesandtriage.
 Helpmanage incidentsandSLA’swithall partnersandholdaccountability.
 Serve asthe primaryliaisonbetweenConnectedVehicle TechnologiesandhelpwithRCA’s.
 Identifytrendsfromdaytoday.
 Provide On-Call SupportforP1 and P 2 severityproductionandcustomerfacingissues.

4. Professional Experience (Continued)
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Wally’sWine andSpirits 05/15/14 – 08/31/14 BSA
 Managed theirPOSSystem(Magstar).
 ImplementedanewWarehousingsystem(Total Warehouse).
 Trainedstaff onnewWarehouse System.
 Met withseveral POSVendorstopicka new POSSystem fortheirupcomingrestaurant.
 BRD, UAT Test Scripts.
 Testedandworkedontheir online applicationssupportingtheirOnline Wine Auctions.
 Problemsolvedwebsite issuesforonline orderingforB2C
 Triage systemissuesdaily
Wally’sWine andSpirits -IT Project Manager
 InteractwithC Level Executivestogatherbusinessandfunctional requirementsinregardsto
 Magstar Total Retail
 Vortex AuctionManagementSystem
 AlohaNCRPOS System
 Micros POSSystem
 Squirrel POSSystem
 CodingforRx ClaimandPEGA Systems.
 Coordinate workshopswiththe SME’stogainknowledge of systemrequirementsand
enhancements.
 Conductdaily,weekly,andmonthlyconference callstoupdate executivesonthe statusof
variousprojectsrelatingtoSystemseithernew orenhancements.
 Meetwiththe IT systemdevelopers,programmersandcoderstogather systemrequirements.
 MicrosoftCRM Specialist
 Infrastructure Specialist
 ImplementedabrandnewData WarehousingSystem
*From 2013-2014 I became ill and had to have a major surgery whichtook about a year to recover.

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UnitedHealthCare May 2012 to January 2013 - SeniorBusinessAnalyst
 InteractwithC Level Executivestogatherbusinessandfunctional requirementsinregardsto
codingfor Rx Claimand PEGA Systems.
 Coordinate workshopswiththe SME’stogainknowledge of systemrequirementsand
enhancements.
 Conductdaily,weekly,andmonthlyconference callstoupdate executivesonthe statusof
variousprojectsrelatingtoSystemseithernew orenhancements.
 Meetwiththe IT systemdevelopers,programmersandcoderstogather systemrequirements.
 M&R SpecialistworkinginPriorAuthorization.
 Team memberof ‘GrandfatherTeam’ forCMS
 BRD, UAT Test Cases,SOP’s,TestPlans.
 Work withthe Development,DataAnalytics,andIT Programmersteamto integrate abrand
newSystemfora highprofile project.
 Team memberof PriorAuthorizationAccuracyGroup
 ClientManagement
 ClaimsAdmin
 BusinessProcessDocumentation
 SOXCompliance
 Integrationof newSoftware Tool (Robot).
 Experience inAS400and Pega,Robot,andRxClaim.
o SharePoint,Visio andUML, MP, CRM, Excel,PowerPoint,Word,MSPublisher,Access,
VBA
o Outlook2012, Word 2010, Excel 2010, Visio2010, PP2010, and Access2010.
DirecTV, Inc. 2/2011 – 3/2011
Systems Analyst/ProjectCoordinator(Short-termContract)
 PartneredwithITto implementandtestproductionissue fixes. Wrote requirementsfor
enhancementprojects.
 Performeduseracceptance testingandtestcase creation.
 Developedandmaintainedstandardoperatingproceduresandensuredusersadheredto
PoliciesandProcedures.
 Identifiedreal andpotential issuesrelatingtoapplicationuserinterface.
 Supporteddailyoperationsandresearchasneededonescalatedissuesincludingaccount
reconciliations,promotions,andcompensation.Servedasindividualandteamcontributorand
ledactivitiessupportingthe DirectSalesteamandCRMusers,bothin SF, DC and Jacada.
 Proactivelycommunicatedwithexternal andinternal CRMusersforproductionsupport,
systemchangesand/orenhancements.
 Managed actionitems,issues,anddeliverablesandheldteammembersaccountable.
 Developedrequirementspecifications accordingtostandardtemplates,usingnatural language.
 Collaboratedwithdevelopersandsubjectmatterexpertstoestablishthe technical visionand
analyze tradeoffsbetweenusabilityandperformance needs.
 ServedasliaisonbetweenCRMendusers,businessunits,andtechnologyandsupportteams.

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Top Gun Quarterback Academy Project Manager formerOwner 2007-2011
Torrance,California
http://www.topgunqbacademy.com/
(ASSISTEDIN FAMILY-OWNEDBUSINESS)
 Designedthe Wireframes,annotationsandUI for the website.Godaddy.comdevelopedit
basedon my Visioand UML Modelingdocs.
 Triage systemissues
 Workedwithgodaddy.comtohelpcreate the wireframesandannotations
 Assistedincreating businessplan,securedstartupfunding,coordinatedandscheduled
speakingengagementsandclinicsincludingtravel arrangements.
 Designedandmanageddevelopmentof website.
 Negotiate royaltiesfrombooksandvideoswithpublisher.
 CoordinatedcommunityworkshopswithHighSchool players.
 Scheduledaccommodations,managedpayroll andP&L.
 Receivedordersandsentoutproduct.
 Interfacedandpartneredwithpaidsite/videoadvertisers.
 Solidexperience insoftware training,documentationandsoftware QA.
 Supportedfinancial applications
 ProcessFlowCharts
 Gap Analysis
 Functional BusinessRequirements,BusinessRequirementDocuments
 Create TestScripts
 UnderstandandCreate High Level andLow Level technical Requirements
o SharePoint,Visio +UML, MP, CRM, Excel,PowerPoint,Word,MS Publisher,Access,
VBA
o Outlook2012, Word 2010, Excel 2010, Visio2010, PP2010, and Access2010.

7. Professional Experience (Continued)
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ALBERTSONS, INC. 1983 – 2007
Corporate HeadquartersBoise,Idaho;SaltLake CityandCA (IT)
BusinessAnalyst/ Retail SystemsSpecialist(7 years)
(Albertson’sacquiredbySupervalu –positionrelocatedtoMinneapolis- electedtostayinTorrance,CA)
 Servedasseniormemberof the teamforsystemsintegrationandvarioussoftware
enhancements,workingside byside withthe ProjectManager,leadingateamfrom10 to
200 associates.
 Triage SystemIssuesdaily
 Gainedexceptional retailITsystemsknowledgeandexperience.
 Memberof the Infrastructure Team.
 Developedexcellentorganizationandattentiontodetails.
 Balancedmultipleprojectssimultaneously,inhighpressure,fast-pacedenvironments,
while consistentlymeetingall timeandqualityrequirements.
o Workedon developmentteamforOnline shoppinganddeliverythroughthe
companiese-commerce webserver
o Pre and Postproductiontestingof e-commerce applications
o Trouble shootissuesandidentifyimprovements
o Identifyongoingenhancementstothe e-commerce application
o B2C – TrainingMaterials
 Managed the POSUAT Teamwithenhancementsandintegrations.
 Integrated manydifferentPOSSystemstoenhance withAlbertsonsLegacy.
 Managed NCRVendorRelationsforSelf-Checkout
 Developeduse casesandperformedqualityanalysisincorporating SDLC.
 Utilizedstronginterpersonalskills,relatingquicklyandeasilytovariouscultures,
personalitiesandbusinesslevels.Workedwellindependentlyandasan active teamplayer.
 Gainedstrongexpertise withthe capabilitiesandfunctionalityof POSandotherretail
systemsmoduleswithinall bannersownedbyAlbertson’s.
 Workedwithendusercommunity,programmersandsoftware developerstosupportnew
processesandresolve issueswithexistingsystems.
 Supportedoperations group and participated inglobal rolloutand implementation
includingspeakingand communicating withupper management,including Division
Presidents,Vice Presidents,District Managers,Loss Prevention,Store Directors,
Associates,andthe CEO.
 DevelopedreportsthroughExcel andutilizedPowerPointforprojectstatusincluding shrink,
budgets,SOX compliance,weightsandmeasuresandotherrelatedissues.
 Responsible fordevelopinganddocumentingend-userbusinessrequirementsand design
specifications.
 Performedassociate trainingandensuredrequirementswere metinimplementing
ElectronicShelf Label Systemincluding:
o Corporate retailer’sstore trainingmaterials
o Trainerfor retailer’simplementationprocesses
o Developerof customertrainingmaterials
 Instructorand coach of customersurveyorsandcustomergreeters
 LiaisonbetweenITandretailer’sassociates
 Projectmanagementandplanning

8. Professional Experience (Continued)
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 Deploymentteamleader
 CreatedGAPAnalysis forexistingstoresandnewlyacquiredcompanies.
 Workedwith minimal supervision,keepingmanagementinformedwithtimelyproject
status reports.
 Possessthe abilitytoquicklyassessandresolve conflicts/complaintsandprovide
appropriate follow-up.
 Actedas PMon many software projectsutilizing use case realization.Specifically,a
companywide ElectronicMarketingProjecttoautomate the setup and release of
informationtothe stores.BuildingUse CasesandUse Case Realizationtodisplaythe work
flowforthe programmersand developersusingbothsequence andcommunication
diagrams.Assigningrolesandresponsibilitiestovariouspeople.WritingBRD’susingUse
Case Realizationforthe project.
Technical and BusinessWriting
 Translatedhightechlanguage andinstructionsintouser-friendlydocumentation.
 Createdandmaintainedinstructional manualsusedthroughoutAlbertson’sandwithinall
bannersownedbyAlbertson’s.
Quality Assurance
 Performedsoftware troubleshooting, createdtestplans/scripts forsoftwareenhancements.
 ServedleadQA testerandlaterSupervisor.
Marketing Albertsons/Supervalu 2004 - 2007
 Workedwiththe ElectronicMarketingTeamto approve andexecute LoyaltyCardpromotions.
Approvedandvalidateddataforthe promotionsincludingCatalinapromotions.
 Workeddirectlywiththe VPof MarketinginBoise,IDto ensure anddeliversuccessful
promotions.
 Supervisedandmanagedateamof UAT Testersfromall bannersthatwouldserve asthe UAT
Team totest promotionsandsoftware enhancements.
 Sentout communicationsdailytoall bannersunderthe Albertsons/Supervaluumbrellawithuser
instructionsabouttheirupcomingpromotions.
 Workedwiththe DivisionMarketingManagersdailytoliaisonbetween the businessFrontEnd
Systems/CustomerService toexecuteanddeliversuccessful campaigns.
 Created“PromoPro’s”to helpmotivate the divisionsMarketingTeamstobe competitiveand
deliver100%successful promotions.
 Servedasan integral partof the automationof the EME system. Attendeddailymeetingstohelp
transitionthe UAT teamto the new automatedsystem.
 Trackedresultsanddata to a weeklydashboard.