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Andre Arsenault
4070127 Canada Inc.
100 Allard
Saint-Mathieu-de-Beloeil, Quebec, Canada J3G 0B3
Tel.: (450) 464-9129 Cel.: (514) 796-6412
Email: arsenault.andre66@gmail.com
Over31 years hands-on experience inProjectCoordination, TeamLeadership,ApplicationProgramming,Systems
Analysis, Construction and Implementationtodevelopbusiness,insuranceandfinancial applications,usingthe systems
designanddevelopmentlifecycle methodology,involvingdiverse hardware /software configurations.
My mainobjective istobe the bestat satisfyingthe client'srequirements.Iamrecognizedformy leadershipand
commitment,beingconfidentinmyskillstocomplete mytasksandthisconfidence reflectsuponthe restof my team.I
am continuallyinsearchof the bestprocessesandsolutionstoachieve mygoals.
Over18 years of experience inteamleading.Asa consultant,Iam oftenaskedtoleadteams due to mybankingand
insurance experience.Theseteamswouldconsistof programmers,businessanalystsandquality assurance analysts.
My communicationskills,bothwrittenandverbal,allow me tocommunicate myideasclearly.Overthe yearsinmy
variousmandates,Ihave developed communicationanddocumentationstandards that were adoptedbythe clients.
Proficientinthe use of MicrosoftOffice'svarioustools(Word,Excel,Powerpoint) tomake communicationmore
efficient.
 Variousrolesof Coordinatorat IntactAssurance overa periodof 8 years
 ExpertCOBOL programmer
 Accomplished PL/Iprogrammer
 BusinessAnalystandQualityAssurance AnalystonSymcor’s TECPproject
 BusinessAnalystandQualityAssurance AnalystonATMProcessingforBankof Montreal and Royal Bank of
Canada
 ConvertedRBC’sandBNS’sFine-SortingapplicationsfromVectorSorttoIBFS.
 ConvertedaMutual Fund SystemfromVSAM-basedtoDB2-basedaccessmethod
 Project Leaderof medium-sizedprojects(10-15 people)
 Team leaderof programmers,businessanalystsandqualityassuranceanalysts
 Workedon Year 2000 conversionprojects.Iwaspart of the expertteam on-site duringthe actual transition.
 Businessknowledge andexperience inTermDeposits,Mutual Funds,ChequeProcessing,BulkCheque Filing,
ElectronicFundsTransfer.,ATMProcessing
 Workingexperience withSoftware Industries.
 Hands-onConversionandMigrationsof SystemsandDatabases.
 Responsible tomeettargetdateswithinspecifiedbudget
 Pro-active inmanaginguserneeds.
 Have beendoingmanagementreportingonaregularbasis.
Senior Programmer Analyst, and Coordinator in Information Technology.
Specialized in Mainframe MVS z/OS and Windows environments
SUMMARYOF PROFESSIONAL CAREER / ACHIEVEMENTS:
André Arsenault | 514-796-6412 | arsenault.andre66@gmail.com
100 Allard, Saint-Mathieu-de-Beloeil, Qc, J3G 0B3 Page 2
HARDWARE:
Mainframe/Sorters: IBM z/OS, IBM3090, IBM370, IBM4331, IBM3890 sorter,iTran 300e sorter,iTran 8000
sorter,7780 sorter,DocuScan sorter
PC: IBM/Intel architecture
SOFTWARE:
OperatingSystems: z/OS, OS/390, MVS/ESA,VM/SP,DOS,CMS, TSO/ISPF
PC: DOS 6.2, Windows95/98, WindowsXP,Windows7
Database Management
Systems: DB2, IDMS, IMS (school),some Oracle background
Access Methods: VSAM,QSAM, ISAM,XML, ACP2
Languages: COBOL,COBOL II,PL/I, SQL,Assembler,Focus,
HTML, RPG II,Basic, Fortran,JCL, SCI,Report Writer
Applications: Residential &Automobile InsuranceRating, TermProducts,Mutual Funds,Cheque
Processing,Bulk ChequeFiling,ManagementReporting,AutomatedTestTools,
Truncationand ElectronicCheque Presentment
BusinessRules Engines: Pegafrom PegaSystems
Other Packages Used: Pega,HP Service Manager,IBMRational ClearQuest,Informatica,Sharepoint, FileAid,
MVS, StarTool,ISPW,MS Word, Project,Excel,PowerPoint,Access,IBFS,IRX,
ChangeMan,LotusNotes,CSF,Visio,OPC,TPNS,Easytrieve Plus,UCC7,Panvalet,TSO,
ISPF,FWB (Change Control),MQSeries,SPUFI,AFSImage Vision,Atlassian’sJIRA Issue
Tracking,IBM’s PaymentDirectorandGateway
Other Soft Skills: ProjectManagement,TeamLeadership,DocumentManagement,Knowledge
Management,VersionControlManagement,Mentoring,DataWarehousing
March 2008 - Present Consultant- Intact Assurance (St-Hyacinthe)
Duringmy 8 yearsat Intact Assurance,Ihave heldmultiple rolesasdescribedbelow,sometimes combiningsome of the
these rolestobe more efficient.
Release Coordinator
 Active memberof the Release Advisory Committee(RAC) andChange advisoryBoard(CAB)
 Ensure that changeswhichare submittedfrommyteamto the RAC and CABare assessedforenvironment
availability,possible collisionsinside andoutside myteam, riskavoidanceandimpacttothe company.
 Triggerthe deploymentprocessandcoordinate all deploymentswithinthe non-Prodenvironments,
workingcloselywiththe projectandplatformintegrators.
 Coordinate all activitiesandresourcestopromote anapplicationanditsrelatedservicesfromthe
developmenttothe productionenvironments,viathe varioustestenvironments.
 Provide,atall times,alistof runningapplicationandtheirversionsineveryenvironmentrelatedtomy
team'splatforms.
 Be aware of the linksanddependenciesbetweenthe applicationsandtheirversions.
 Communicate withotherRelease Coordinatorswhenamulti-platformreleaseisinprogress.
 Sign-off andcommunicate every deploymentstoProduction.
 Source for all version-relatedissues.
 Must have at all timesanoverviewof the applicationsonmyteam'splatformsandtheircurrentstates.
TECHNICAL SUMMARY:
PROFESSIONAL EXPERIENCE:
André Arsenault | 514-796-6412 | arsenault.andre66@gmail.com
100 Allard, Saint-Mathieu-de-Beloeil, Qc, J3G 0B3 Page 3
 Work closelywiththe DeploymentLeadwhenthe applicationsare readyforPre-Productionand
Production.
 Work closelywiththe CABtokeeptheminformedof all up-comingdeploymentstoProduction.
ProjectIntegrator
 Responsible forplanningthe integrationandperformingthe integrationof ImplementationElements.Also
responsible forplanningandrequestingthe builds.
 Acts as a mentorfor the ConfigurationandChange Managementdisciplines(CMS,CCMS) andensuresthe
componentsare readyforbuild.
 Manage the delivery,baselineandrebase processonthe Integration Stream.
 Manage the integrationof all components.
 Assistthe ProjectManagerin the planningof componentsandtaskdelivery.
 Run developmentintegrationtestsandensure all the componentsfromthe teamare well integratedand
functional.
 Sign-off whenlocal integrationtestingiscompletedandcomponentsare readytobe builtbythe Platform
Integrator.
 Keepchange logsup-to-date andupdate the applicationroadmap.
 Sendbuildrequeststothe PlstformIntegrator.
PlatformIntegrator
 Whenprojectsare ready fortestinginanyserverenvironment,take overthe responsibilitiesforthe builds
and subsequentpromotionstoeachenvironment.
 Coordinate withthe ReleaseCoordinator.
 Active whenthere isaneedtomove a projectfromthe developmentenvironment toa serverenvironment
to fulfillthe software developmentlifecycle objectives.Thisusuallyhappensinordertomeetmilestones
such as startingIntegrationTestingorsupportingUserAcceptance Testactivities.
 Initiate the set-upforRelease Managementviathe RequestforChange (RFC) withrespecttothe impactthe
project/changeswill have onthe varioussharedenvironments.
 Fill outDeploymentNotificationformsforthe promotionof the buildinthe differentenvironments.
 Coordinate the gathering of all requiredcomponentstoprovide afunctional build.
 Initiate the Buildprocess.
 Communicate withthe Release Coordinator(s) tohave all componentsdeployedonthe proper
environments/integrationservers.
 PerformSystemIntegrationtestinginorderto testthe integrationof all componentsinanenvironment.
 Sign-off orprovide sign-off of integrationtestingwhenthe release isreadytobe promotedinthe next
environment.
DeploymentLead
 In charge of all deploymentsinthe Pre-ProductionandProductionenvironmentsandmustsign-off onOAT
testing.
 Ensure that the Productionenvironmentissegregatedfromthe DevelopmentandTestingenvironments.

DefectCoordinator
 Responsible tohandle defectsencounteredintesting.Resaponsibleforappropriatelyrepresentingthe
needsof stakeholdersthatdonot have directorregularrepresentationthe project.
 Organize the responsibilityforperformingactivitiesanddevelopingartifactsintological groups.
 Create and reviewthe DefectReportforclarityand completeness.
André Arsenault | 514-796-6412 | arsenault.andre66@gmail.com
100 Allard, Saint-Mathieu-de-Beloeil, Qc, J3G 0B3 Page 4
 Reviewthe DefectSeverityandPrioritycodesassignedtoeachdefect.
 Confirmthe validityof the defects.
 Submitthe DefectReportforanalysis.
 Assignresolveddefectsfortesting.
 Requiresgoodanalytical skills,achallengingandinquiringmindset.
 Attentiontodetail andtenacity.
 Understandingof commonsoftware failures.
 Knowledgeof the domainandapplicationundertesting.
 Experience inavarietyof testingefforts.
September2007 – February 2008 Consultant– Symcor Inc (Mississauga)
BusinessAnalyst/QualityAssurance (TruncationandElectronicChequePresentment–TECP)
 Responsible forcreatingtoolsthatwouldhelpusinthe executionof ourtasks.Most of these toolswere
createdinCobol.
 Leda small teamof quality assurance analysts.Iwasresponsible toensure thatthe testingactivitieswere
performed,aswell astrainingtheminthe cheque processingarea.These analystsare consultantsthathad
no bankingexperience.
 Responsible forcreatingstandardsthatthe teamwoulduse tocommunicate resultsinternallyandwith
otherteams.
 Responsible forcreatingspreadsheetsof ExpectedResultsforeachbankandsite that Symcordoesthe
processingfor. These expectedresults are builtbasedon the pocketconfigurationinCPCS.
 Usingthe X9 Viewersoftware,responsibleforvalidating ECP filescreatedbyCPCS.These filesare inthe
ANSX9.100 format, in accordance withthe CanadianPaymentsAssociation.
 Responsible forprocessingthe ECP filesthroughIBM’sPaymentDirector.Responsibleforensuringthatthe
electronicfilesare sentfromthe capturingCPCSregiontothe correct destinationregional CPCSregion.
Alsoneedtoensure thatthe correct Gatewayserversare beingused,aswell asthe National CPCS
environments.
 Responsible forreportingerrorsthroughthe JIRA software.Alsoresponsibleforre-testingthe issues once
theyare correctedto ensure thateverythingiscorrect.
 Responsible fortestingandvalidatingthe “One-on-One”project.ThisistestingbetweenSymcorandits
clientbanks.
Environment:
 MicrosoftExcel,MicrosoftWord,IBM’s PaymentDirectorandGateway,JIRA Issue Tracking,CPCS,MVS,
Cobol,JCL,TSO, ISPF,X9 Viewer
March 2005 – September2007 Consultant– Symcor Inc (Mississauga)
BusinessAnalyst/QualityAssurance (ATMProcessing):
 Leda small teamof qualityassurance analystsinourtestingof the Royal Bank of Canada’sATM processing.
 I was responsible towrite abatch Cobol program that isusedto converta spreadsheetintoeitherafile
simulatingthe inputfile fromthe bank(s) orasecondfile usedtogenerate ATMEnvelopes. Ialsocodeda
varietyof toolsinCobol to helpusperformourtasks.
 I alsodevelopedthe spreadsheetlayoutthatwouldcontainourtestdata.These spreadsheetsare made up
of several tabs:1) Our testscenarioscontainall the pertinentinformationrequiredbythe analystsinorder
to successfullytestandverifythe systemfunctionalityandbusinessrules;2) The secondandthird tabs of
the spreadsheetcontainthe informationrequiredbythe batchprogram mentionedpreviouslytoconvert
our testdata intofilesandenvelopes;3) Thislasttab containthe testdata of the physical itemsthatis
containedinthe ATMenvelope inordertotestthe scenario.Thislasttabis thenusedas inputtoa tool to
create physical testitems.
André Arsenault | 514-796-6412 | arsenault.andre66@gmail.com
100 Allard, Saint-Mathieu-de-Beloeil, Qc, J3G 0B3 Page 5
 I was responsible toanalyze the BusinessRulesforthe Royal Bankof Canada’sATM processingandcreate
an entire setof testcasesthat wouldcoverthe entire processing’sbusinessrulesaswell asthe system’s
functionality.Thisamountedtoover1,000 test cases.
 I was thenresponsible tocreate testscenariosthatwouldcovereverytestcase inorderto create a full
regressiontestbed.
 I alsocreated testenvironmentforthe Bankof Montreal’sATMprocessingaswell.
 I performedphysical testingof all the testscenarios,aswell asthe verificationof eachof these testcases,
encompassingbusinessrules,systemfunctionality,outputfile layoutsand contentsandreportlayoutsand
contents.
Environment:
 MicrosoftExcel,MicrosoftWord,MVS, Cobol,JCL,TSO,ISPF,iTran 300e sorter,iTran8000 sorter,7780
sorter,DocuScan sorter,AFSImage Vision,JIRA
Development/Design(IBFSCheque Sorting):
 Designed,developedandtestedaCycle Sortsolutionfora new Americancustomer:RBCCentura,Charlotte.
My role wasto designthe processfromstartto finish,includingprogramdesigns,JCLcreation,jobflow,
documentation,etc…
 Leda teamof programmersin developingthe above solution.Iwasresponsible tohandoutprogramming
assignmentstothe team,aswell asensuringthatall unittestingwasperformedappropriatelyand
completely.
 Helpedthe teamwiththe testingof the IBFSroll-outforBankof NovaScotia.My role was to uploadthe
testingspreadsheets,execute the batchprocess,execute the physical testingandverifythe results.Iwas
alsoresponsibleforanalyzinganyproblemsthatwere encounteredduringthe testing.
 DevelopedandtestedaCycle Sortsolutionforthe secondsite forRBC Centura:Orlando.Iwas responsible
for creatingthe environment,the sorts,anydevelopmentchanges,testingandverifyingthe results.
Environment:
 MVS, Cobol,Assembler,IBFS,CPCS,IRX,ChangeMan,FileAid,VSAM,Word,Excel,Visio,AbendAid,Lotus
Notes,MSN Messenger,JCL,OPC,TSO,ISPF
October 2004 – March 2005 Consultant – SunLife (Ottawa)
Development:
 DevelopedanewMQ Seriestransactiontocommunicate betweenaVisual Basicapplicationandthe
mainframe DB2 database.The transactionusedACP2format(similartoXML) to readthe requestfromthe
PC andsendthe replyback.The transactionwascodedin PL/Ion the mainframe.
 ModifiedexistingMQSeriestransactionsusedbetweenaVisual Basicapplicationandthe mainframe DB2
database.
 Extensive modificationstoJCLprocedurestogenerate reportsondatasetsinsteadof paperandsende -mails
to the ownerof the reportswhencertainreportingconditionsoccurred.
 ProductionsupportforMQ Seriestransactionsthatwere notworkingproperly.Thisrequiredextensive
investigationof complexPL/Iprograms.
 ModificationstoPL/Iprogramsto supportnew insurance products.The systemcommunicateswithvarious
othersystemsusingACP2andXML transactions.
 Documentationof changesmade tothe variousPL/Iprograms.DocumentationiskeptonLotusNotes.
Environment:
 MVS, PL/I,XML, ACP2,MQ Series,DB2,FWB (Change Control),LotusNotes
André Arsenault | 514-796-6412 | arsenault.andre66@gmail.com
100 Allard, Saint-Mathieu-de-Beloeil, Qc, J3G 0B3 Page 6
June 2002 to June 2004 Consultant – Symcor Inc. (Mississauga)
Development/Design:
 Helpedthe teamdevelopasolutionforFine-SortGrouping(FSG) chequesusingthe IBFSpackage.Myrole
was to design,developandtestexternal programsthatare executedinthe front-endpreparationof the files
usedinthe IBFS vendorpackage.
 Workedwiththe user(Service Line Management)andthe Implementationteamtoensure thatall
requirementswere met.
 Team leadinconvertingthe Royal Bankof Canada Fine-Sortapplicationsfromthe Vectorpackage tothe
IBFSpackage,incorporating FSGprinciplesatthe same time.My role wasto developandtestitem
processingjobstobe usedby the IBFSpackage
 Team leadinconvertingthe Bankof NovaScotia Fine-Sortapplicationsfromthe Vectorpackage tothe IBFS
package.My role was to develop andtestitemprocessingjobstobe usedbythe IBFS package
 Createda documenttemplate forthe EnvironmentDocumentof the Fine-Sortapplications.Ialsowrote all
environmentdocumentsforall regional sitesthroughoutthe conversionof the Royal Bankof Canada Fine-
Sort applications.
 InteractedwithService Level Managementtoensure thatall requirementswere met
 Interactedwiththe TestingandImplementationteamtoensure quality
 Developedsortsforthe IRXprocess(Cheque Exceptions).Alsowrote adesignsolutiondocumentatthe
requestof Service Line Managementtoaddressapotential problemwiththe IRXvendor-package from
Carreker.
 I testedthe interface filesbetweenthe IRXSystemandthe IBFSSystemtohandle exceptions.Performed
variousphysical testingwheneverthe IRXteamneededit.
 Participatedinthe analysis,designanddevelopmentof varioussolutionsforBulkfile processing
 Createdtesttoolstohelpinverificationprocess.
 Systemdesignanddevelopmentlife cycle methodologies
Environment:
 MVS, Cobol,Assembler,IBFS,CPCS,IRX,ChangeMan,FileAid,VSAM,Word,Excel,Visio,AbendAid,Lotus
Notes,MSN Messenger,JCL,OPC,TSO,ISPF
2002 (Jan – June) ProjectLeader – Bank of Montreal (Toronto)
ProjectLeader:
 Managed a teamof 5-15 people (designers,programmers,businessanalysts,QA analysts) toimplement
systemsolutionsforthe TermSystem
 Interactedwithall stake-holderstoensure projectcommunicationwasontrack
 Participatedinthe designof the systemsolutions
 Participatedinthe resource loadingtoensure the project(s) wereloadedefficiently
 Participatedinthe annual review of the people onthe project(s)
 Responsible forwritingandmaintainingprojectplans,statusmeetings,designdocuments,implementation
documents,environmentdocuments,etc…
 Responsible tointroduce automationforbrokerreportinginthe TermsystemusingWS-FTP.Myrole wasto
designthe solution,helpwiththe developmentandthe testingbymentoringajuniorprogrammer
Development:
 Mentoredprogrammersonthe IPS application(TermDeposit) aswell ashow tobe effectiveinusingthe
Cobol language
 Codedandtested30% of the programs
 Mentoredprogrammersondevelopingforthe TPNStestingtool
 Supportedboththe TermDepositandthe Mutual Fundsystemsonproductionproblems.
 Systemdesignanddevelopmentlife cycle methodologies
Environment:
André Arsenault | 514-796-6412 | arsenault.andre66@gmail.com
100 Allard, Saint-Mathieu-de-Beloeil, Qc, J3G 0B3 Page 7
 MVS, Cobol,PL/I,VSAM,DB2, IPSand CFM(fromComputrol),FileAid,StarTool,ISPW,JCL,Word,MS Project,
Visio,Outlook,UCC7,WS-FTP,TPNS,TSO, ISPF
2001 Team Leader– Bank of Montreal (Toronto)
LeadershipRole:
 Managed a teamof 3 people toprovide the restof our businessunitwithcentralizedtestingenvironment
controls,documentmanagement,automatedtesttools,developmenttoolsandmore.
 Participatedinthe monthlyresource loadingmeetingstoefficientlyloadupcomingprojects.
 Responsible tosome degree forthe annual review of the peopleonmyteam.
Analysis,DesignandDevelopment:
 Analyzedvarioustestingtoolsinordertomake a recommendationtomanagementonthe tool of choice
that we shoulduse forthe regressiontestingof oursystems.The solutiondecideduponwasaninternally
developedtesttoolsusingIBM’sTPNStool.We wrote scriptsthatwe could playback usinga database of
testdata that kepton changingbetweentestcycles. Alsomade presentationstothe QA Teamof Nesbitt
Burns onour use of TPNSand whywe had decidedtogowiththistool.
 I was alsoresponsible todevelopthe TPNStestscriptsanddata database, aswell asmentoringajunior
programmerto take over.Thiswas done as a projectthat lasted3 monthsto create a prototype.The
conceptwas acceptedandfurtherdevelopmentwason-going.
 Analyzedvariousdocumentmanagementtoolsinordertomake a recommendationtomanagementonthe
tool of choice touse.An in-house solutionwasdecidedupon.
 Analyzedvariousdevelopmenttool inordertomake recommendationstomanagement.One tool thatwas
acceptedwasMicroFocus Cobol.
 Supportedboththe TermDeposit andMutual Fundsystemswhenthere were productionproblems.
 Systemdesignanddevelopmentlife cycle methodologies
Environment:
 MVS, Cobol,PL/I,VSAM,DB2, IPSand CFM(fromComputrol),FileAid,StarTool,ISPW,JCL,Word,MS Project,
Visio,Outlook,TPNS,TSO,ISPF
1998 – 2001 SeniorSystems Analyst- Bank of Montreal (Toronto)
Development:
 Workedon the projectthat convertedourMutual FundsSystemfroma VSAMfile managementsystemtoa
DB2 system.Iwaspart of the team thatworkedon the design of the database.
 I was responsible tore-designthe entire reportingflowof the systeminordertoachieve better
performance andgetthe systemclosertoa 7/24 application.The firstsolutionthatwe adoptedfollowing
the designof a specialistfromthe vendoronthe applicationranfor9 hours inour high-volume testphase.
AftermydesignsolutionwasapprovedandIhadmade the changesto the reportingsub-system, itranin
under2 hours.
 I was incharge of most changestothe mainupdate programsof the system.Those are huge Cobol programs
(approximately30,000 linesof code) andcentral knowledgewasessential.
 Introducedthe Mutual Fundsteamto differenttestingmethods,code securitytechniquesandproject
integrationdesign.
 Since thiswasa 3-yearproject,Iwas incharge of retrofittingthe code changesmade tothe systembythe
differentotherprojectsthatwere runninginparallelinordertoensure thatwe were alwaysworkingwith
the latestversionandthatour changeshad not beenimpacted andwere still working.Myrole wasto
identifyandapplythe code changesof the on-goingprojectsandintegrationtesting.Thiswasahuge task as
the entire systemconsistedof afewmillionlinesof code inCobol,PL/I,Easytrieve PlusandFocus.
 Supportedboththe TermDepositandMutual Fundssystemswhenthere wereproductionproblems.
 Systemdesignanddevelopmentlife cycle methodologies
André Arsenault | 514-796-6412 | arsenault.andre66@gmail.com
100 Allard, Saint-Mathieu-de-Beloeil, Qc, J3G 0B3 Page 8
Environment:
 MVS, Cobol,PL/I,VSAM,DB2, IPSand CFM(fromComputrol),FileAid,StarTool,ISPW,JCL,Word,MS Project,
Visio,Outlook,UCC7,TPNS,Easytrieve Plus,TSO,ISPF
1989 – 1998 SystemsAnalyst - Bank of Montreal (Montreal)
Development:
 In charge of mostactivitiesrelatedtothe reportingonthe Term DepositSystem.
 Part of a teamthat revolutionized the processtointroduce new TermProductstothe market.Thiswas done
ina “moonlighting”projectwhere 5specialists,includingmyself,formedateamthatworkedoff-hourson
thisproject.We pulleditoff inrecordtime.
 Developedatotallynewtype of termproducton the Canadianmarket(BMO’sRateRiser).
 One of the keyplayerstosupportthe vendorpackage whenwe cancelledourmaintenance contractwith
the vendor.Iwas part of the teamthat analyzedthe feasibilityof ustakingovermaintenanceand Iwas the
firstone to make changesto the mainengine of the system, a35,000 line Cobol program.
 In charge of a teamof 10 people (users,programmersandQA analysts) toconverttermproducts(HOSPs)
froma PC-basedapplicationtoourmainframe system. Iwasthe teamleadof the projectand made sure
that all requirementshadbeencaptured,all developmenthadbeencodedandtestedandthatthe QA
testingwassatisfactorytothe user’sneed.Iwasinvolvedwiththe businessanalysts,the developers,the
usersand the QA analystsandreportingdirectlytothe projectmanager.Ipersonallydeveloped75%of the
batch conversionprogramsatthe same time.I alsowrote all the documentationthatthe projectrequired:
analyst,designandenvironmentdocuments,projecttime-lines,aswellasfunctional specifications.
 Introducednewchannelsof distributionforbrokers.
 Consultedonaregularbasiswithteamsfromotherapplicationsthatneededaccesstoourdata (Data
Warehousing,InterestRate RiskSystems,etc…).Theyneededtomake sure thattheywere pickingupthe
appropriate datainorder to loaditinto BMO’sData Warehouse.Varioususercommunitiesfordifferent
reasons,one of whichwasInterestRate Risk,thenusedthiswarehouse.Iwasthe liaisonbetweenthe
Investmentteamandthe Data Warehouse team, mentoringthemonthe behaviorof the investmentsystem
and providinganswerstoall of theirquestions
 I was part of a teamof 4 specialiststhatwentthroughthe entire TermDepositSystemtoensure thatthe
systemwascompliantforY2K. Thisincludedmakingchangeswhereappropriate andintegrationtestingthe
entire applicationona “Year 2000 CPU”.
 I was part of the a teamof 3 specialiststhatwentthroughthe entire TermDepositSystemtoconvertthe
systemfromCobol toCobol II. Thisincludedmakingchangeswhere appropriate,especiallyinareaswhere
we couldimprove performance andintegrationtestingthe entireapplication.
 I was on-call forproductionsupportof the TermDepositSystemona rotational basis.
 In charge of all reportingchangestothe systemandresponsible tomentornew staff tothe reportingsub-
systemof the application.Iwasresponsible forthe designof all changestothe sub-systemandpersonally
made 90% of the changes.
 Took overthe maintenance of ourin-house testtool.ThiswasdevelopedusingIBM’sTPNStool.We used
testscriptsthat couldbe playedoverandoveragain,butalsocombineditwitha database of testdata that
wouldchange fromtestcycle to testcycle. Thisallowedustoopennew accounts,make depositsand
withdrawals,andclose accountsfromcycle tocycle.My role wasto ensure thatthe testscripts functioned
properlyandthat the data mappingfromthe database wascorrect. Wheneverthe QA teamwould
encounterunpredictedresults,Iwouldinvestigate if the problemswerewithourtesttool,withtheir
database of testdata or inthe interpretationof the businessrules.
 Regularlymetwithusersof reportstoimprove onexistingreports,create new onesanddeleteobsolete
ones.Forexample,whenfraudwasdetected,Idevelopedasetof reportsto be usedby the branchesto
identifyfraudsassoonaspossible.
 Part of the firstteamto use CSF (CustomStatementFormatter) toproduce ourstatements.
André Arsenault | 514-796-6412 | arsenault.andre66@gmail.com
100 Allard, Saint-Mathieu-de-Beloeil, Qc, J3G 0B3 Page 9
 Convertedall of the PCsof our team membersfromanOS/2 platformtoa Windows95 platformoverone
weekend.
 Systemdesignanddevelopmentlife cycle methodologies
Environment:
 MVS, Cobol,PL/I,VSAM,DB2, IPS(fromComputrol),FileAid,ISPW,JCL,Word,MS Project,Outlook,UCC7,
TPNS,Cobol ReportWriter,TSO,ISPF,Panvalet
1987 – 1989 SeniorProgrammer - Bank of Montreal (Montreal)
Development:
 Workedon a teamto developanew application,DirectElectronicFundsTransfer.WorkedwithCOBOL,PL/I
and DB2. This wasa 2-year project.My role wasto code and testnew programs fromfunctional
specificationsdocumentsthatwere writtenbybusinessanalysts.Itwasalsomyresponsibilitytoindicate
errorsin the documentswheneverIcame uponthem.
 Duringthistime,I alsoworkedasa consultanton variousothersystemsperformingdevelopment.
 Systemdevelopmentlife cycle methodology
Environment:
 MVS, Cobol,PL/I,DB2,FileAid,Panvalet,JCL,TSO,ISPF,IDMS
1984 – 1987 Programmer – Bank of Montreal (Montreal)
Development:
 Programmerandchief designeronthe Cheque ProcessingControl Systemandthe BulkCheque Filing
System.
 Workedwiththe vendorprogrammerfromAtlantatodevelopnew functionalitytothe BulkCheque Filing
application(cycle sorts, statementsorts,splitsorts,fine sorts,exceptions,etc…)
 Leda teamof 3 programmerson the BulkCheque Filingapplication.
 In charge of the overall designof upcomingreleases,reportingtothe ProjectManager
 Designedanddevelopedthe interface betweenthe BulkChequeFilingSystemandthe bank’sposting
system(MECH)
 Trainedandmentorednewstaff onthe BulkCheque FilingSystem
 Systemdesignanddevelopmentlife cycle methodologies
Environment:
 MVS, Cobol, VSAM,FileAid,Panvalet,JCL,Assembler,CPCS,MFS,SCI,RPGII, TSO,ISPF
 College Certificate inComputerSciences,ChamplainCollege,St-Lambert,Quebec
 ProjectManagementLevel 1,Bankof Montreal Institute forLearning(recognizedby YorkUniversity)
 Attendedvariouscourses,workshopsandtrainingsessionstoenhance professional skillsduringwork
history.Listavailable uponrequest.
 Will be provideduponrequest.
EDUCATION:
REFERENCES:

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Senior Programmer Analyst with Over 30 Years of Experience in Project Coordination and Team Leadership

  • 1. [Type text] Andre Arsenault 4070127 Canada Inc. 100 Allard Saint-Mathieu-de-Beloeil, Quebec, Canada J3G 0B3 Tel.: (450) 464-9129 Cel.: (514) 796-6412 Email: arsenault.andre66@gmail.com Over31 years hands-on experience inProjectCoordination, TeamLeadership,ApplicationProgramming,Systems Analysis, Construction and Implementationtodevelopbusiness,insuranceandfinancial applications,usingthe systems designanddevelopmentlifecycle methodology,involvingdiverse hardware /software configurations. My mainobjective istobe the bestat satisfyingthe client'srequirements.Iamrecognizedformy leadershipand commitment,beingconfidentinmyskillstocomplete mytasksandthisconfidence reflectsuponthe restof my team.I am continuallyinsearchof the bestprocessesandsolutionstoachieve mygoals. Over18 years of experience inteamleading.Asa consultant,Iam oftenaskedtoleadteams due to mybankingand insurance experience.Theseteamswouldconsistof programmers,businessanalystsandquality assurance analysts. My communicationskills,bothwrittenandverbal,allow me tocommunicate myideasclearly.Overthe yearsinmy variousmandates,Ihave developed communicationanddocumentationstandards that were adoptedbythe clients. Proficientinthe use of MicrosoftOffice'svarioustools(Word,Excel,Powerpoint) tomake communicationmore efficient.  Variousrolesof Coordinatorat IntactAssurance overa periodof 8 years  ExpertCOBOL programmer  Accomplished PL/Iprogrammer  BusinessAnalystandQualityAssurance AnalystonSymcor’s TECPproject  BusinessAnalystandQualityAssurance AnalystonATMProcessingforBankof Montreal and Royal Bank of Canada  ConvertedRBC’sandBNS’sFine-SortingapplicationsfromVectorSorttoIBFS.  ConvertedaMutual Fund SystemfromVSAM-basedtoDB2-basedaccessmethod  Project Leaderof medium-sizedprojects(10-15 people)  Team leaderof programmers,businessanalystsandqualityassuranceanalysts  Workedon Year 2000 conversionprojects.Iwaspart of the expertteam on-site duringthe actual transition.  Businessknowledge andexperience inTermDeposits,Mutual Funds,ChequeProcessing,BulkCheque Filing, ElectronicFundsTransfer.,ATMProcessing  Workingexperience withSoftware Industries.  Hands-onConversionandMigrationsof SystemsandDatabases.  Responsible tomeettargetdateswithinspecifiedbudget  Pro-active inmanaginguserneeds.  Have beendoingmanagementreportingonaregularbasis. Senior Programmer Analyst, and Coordinator in Information Technology. Specialized in Mainframe MVS z/OS and Windows environments SUMMARYOF PROFESSIONAL CAREER / ACHIEVEMENTS:
  • 2. André Arsenault | 514-796-6412 | arsenault.andre66@gmail.com 100 Allard, Saint-Mathieu-de-Beloeil, Qc, J3G 0B3 Page 2 HARDWARE: Mainframe/Sorters: IBM z/OS, IBM3090, IBM370, IBM4331, IBM3890 sorter,iTran 300e sorter,iTran 8000 sorter,7780 sorter,DocuScan sorter PC: IBM/Intel architecture SOFTWARE: OperatingSystems: z/OS, OS/390, MVS/ESA,VM/SP,DOS,CMS, TSO/ISPF PC: DOS 6.2, Windows95/98, WindowsXP,Windows7 Database Management Systems: DB2, IDMS, IMS (school),some Oracle background Access Methods: VSAM,QSAM, ISAM,XML, ACP2 Languages: COBOL,COBOL II,PL/I, SQL,Assembler,Focus, HTML, RPG II,Basic, Fortran,JCL, SCI,Report Writer Applications: Residential &Automobile InsuranceRating, TermProducts,Mutual Funds,Cheque Processing,Bulk ChequeFiling,ManagementReporting,AutomatedTestTools, Truncationand ElectronicCheque Presentment BusinessRules Engines: Pegafrom PegaSystems Other Packages Used: Pega,HP Service Manager,IBMRational ClearQuest,Informatica,Sharepoint, FileAid, MVS, StarTool,ISPW,MS Word, Project,Excel,PowerPoint,Access,IBFS,IRX, ChangeMan,LotusNotes,CSF,Visio,OPC,TPNS,Easytrieve Plus,UCC7,Panvalet,TSO, ISPF,FWB (Change Control),MQSeries,SPUFI,AFSImage Vision,Atlassian’sJIRA Issue Tracking,IBM’s PaymentDirectorandGateway Other Soft Skills: ProjectManagement,TeamLeadership,DocumentManagement,Knowledge Management,VersionControlManagement,Mentoring,DataWarehousing March 2008 - Present Consultant- Intact Assurance (St-Hyacinthe) Duringmy 8 yearsat Intact Assurance,Ihave heldmultiple rolesasdescribedbelow,sometimes combiningsome of the these rolestobe more efficient. Release Coordinator  Active memberof the Release Advisory Committee(RAC) andChange advisoryBoard(CAB)  Ensure that changeswhichare submittedfrommyteamto the RAC and CABare assessedforenvironment availability,possible collisionsinside andoutside myteam, riskavoidanceandimpacttothe company.  Triggerthe deploymentprocessandcoordinate all deploymentswithinthe non-Prodenvironments, workingcloselywiththe projectandplatformintegrators.  Coordinate all activitiesandresourcestopromote anapplicationanditsrelatedservicesfromthe developmenttothe productionenvironments,viathe varioustestenvironments.  Provide,atall times,alistof runningapplicationandtheirversionsineveryenvironmentrelatedtomy team'splatforms.  Be aware of the linksanddependenciesbetweenthe applicationsandtheirversions.  Communicate withotherRelease Coordinatorswhenamulti-platformreleaseisinprogress.  Sign-off andcommunicate every deploymentstoProduction.  Source for all version-relatedissues.  Must have at all timesanoverviewof the applicationsonmyteam'splatformsandtheircurrentstates. TECHNICAL SUMMARY: PROFESSIONAL EXPERIENCE:
  • 3. André Arsenault | 514-796-6412 | arsenault.andre66@gmail.com 100 Allard, Saint-Mathieu-de-Beloeil, Qc, J3G 0B3 Page 3  Work closelywiththe DeploymentLeadwhenthe applicationsare readyforPre-Productionand Production.  Work closelywiththe CABtokeeptheminformedof all up-comingdeploymentstoProduction. ProjectIntegrator  Responsible forplanningthe integrationandperformingthe integrationof ImplementationElements.Also responsible forplanningandrequestingthe builds.  Acts as a mentorfor the ConfigurationandChange Managementdisciplines(CMS,CCMS) andensuresthe componentsare readyforbuild.  Manage the delivery,baselineandrebase processonthe Integration Stream.  Manage the integrationof all components.  Assistthe ProjectManagerin the planningof componentsandtaskdelivery.  Run developmentintegrationtestsandensure all the componentsfromthe teamare well integratedand functional.  Sign-off whenlocal integrationtestingiscompletedandcomponentsare readytobe builtbythe Platform Integrator.  Keepchange logsup-to-date andupdate the applicationroadmap.  Sendbuildrequeststothe PlstformIntegrator. PlatformIntegrator  Whenprojectsare ready fortestinginanyserverenvironment,take overthe responsibilitiesforthe builds and subsequentpromotionstoeachenvironment.  Coordinate withthe ReleaseCoordinator.  Active whenthere isaneedtomove a projectfromthe developmentenvironment toa serverenvironment to fulfillthe software developmentlifecycle objectives.Thisusuallyhappensinordertomeetmilestones such as startingIntegrationTestingorsupportingUserAcceptance Testactivities.  Initiate the set-upforRelease Managementviathe RequestforChange (RFC) withrespecttothe impactthe project/changeswill have onthe varioussharedenvironments.  Fill outDeploymentNotificationformsforthe promotionof the buildinthe differentenvironments.  Coordinate the gathering of all requiredcomponentstoprovide afunctional build.  Initiate the Buildprocess.  Communicate withthe Release Coordinator(s) tohave all componentsdeployedonthe proper environments/integrationservers.  PerformSystemIntegrationtestinginorderto testthe integrationof all componentsinanenvironment.  Sign-off orprovide sign-off of integrationtestingwhenthe release isreadytobe promotedinthe next environment. DeploymentLead  In charge of all deploymentsinthe Pre-ProductionandProductionenvironmentsandmustsign-off onOAT testing.  Ensure that the Productionenvironmentissegregatedfromthe DevelopmentandTestingenvironments.  DefectCoordinator  Responsible tohandle defectsencounteredintesting.Resaponsibleforappropriatelyrepresentingthe needsof stakeholdersthatdonot have directorregularrepresentationthe project.  Organize the responsibilityforperformingactivitiesanddevelopingartifactsintological groups.  Create and reviewthe DefectReportforclarityand completeness.
  • 4. André Arsenault | 514-796-6412 | arsenault.andre66@gmail.com 100 Allard, Saint-Mathieu-de-Beloeil, Qc, J3G 0B3 Page 4  Reviewthe DefectSeverityandPrioritycodesassignedtoeachdefect.  Confirmthe validityof the defects.  Submitthe DefectReportforanalysis.  Assignresolveddefectsfortesting.  Requiresgoodanalytical skills,achallengingandinquiringmindset.  Attentiontodetail andtenacity.  Understandingof commonsoftware failures.  Knowledgeof the domainandapplicationundertesting.  Experience inavarietyof testingefforts. September2007 – February 2008 Consultant– Symcor Inc (Mississauga) BusinessAnalyst/QualityAssurance (TruncationandElectronicChequePresentment–TECP)  Responsible forcreatingtoolsthatwouldhelpusinthe executionof ourtasks.Most of these toolswere createdinCobol.  Leda small teamof quality assurance analysts.Iwasresponsible toensure thatthe testingactivitieswere performed,aswell astrainingtheminthe cheque processingarea.These analystsare consultantsthathad no bankingexperience.  Responsible forcreatingstandardsthatthe teamwoulduse tocommunicate resultsinternallyandwith otherteams.  Responsible forcreatingspreadsheetsof ExpectedResultsforeachbankandsite that Symcordoesthe processingfor. These expectedresults are builtbasedon the pocketconfigurationinCPCS.  Usingthe X9 Viewersoftware,responsibleforvalidating ECP filescreatedbyCPCS.These filesare inthe ANSX9.100 format, in accordance withthe CanadianPaymentsAssociation.  Responsible forprocessingthe ECP filesthroughIBM’sPaymentDirector.Responsibleforensuringthatthe electronicfilesare sentfromthe capturingCPCSregiontothe correct destinationregional CPCSregion. Alsoneedtoensure thatthe correct Gatewayserversare beingused,aswell asthe National CPCS environments.  Responsible forreportingerrorsthroughthe JIRA software.Alsoresponsibleforre-testingthe issues once theyare correctedto ensure thateverythingiscorrect.  Responsible fortestingandvalidatingthe “One-on-One”project.ThisistestingbetweenSymcorandits clientbanks. Environment:  MicrosoftExcel,MicrosoftWord,IBM’s PaymentDirectorandGateway,JIRA Issue Tracking,CPCS,MVS, Cobol,JCL,TSO, ISPF,X9 Viewer March 2005 – September2007 Consultant– Symcor Inc (Mississauga) BusinessAnalyst/QualityAssurance (ATMProcessing):  Leda small teamof qualityassurance analystsinourtestingof the Royal Bank of Canada’sATM processing.  I was responsible towrite abatch Cobol program that isusedto converta spreadsheetintoeitherafile simulatingthe inputfile fromthe bank(s) orasecondfile usedtogenerate ATMEnvelopes. Ialsocodeda varietyof toolsinCobol to helpusperformourtasks.  I alsodevelopedthe spreadsheetlayoutthatwouldcontainourtestdata.These spreadsheetsare made up of several tabs:1) Our testscenarioscontainall the pertinentinformationrequiredbythe analystsinorder to successfullytestandverifythe systemfunctionalityandbusinessrules;2) The secondandthird tabs of the spreadsheetcontainthe informationrequiredbythe batchprogram mentionedpreviouslytoconvert our testdata intofilesandenvelopes;3) Thislasttab containthe testdata of the physical itemsthatis containedinthe ATMenvelope inordertotestthe scenario.Thislasttabis thenusedas inputtoa tool to create physical testitems.
  • 5. André Arsenault | 514-796-6412 | arsenault.andre66@gmail.com 100 Allard, Saint-Mathieu-de-Beloeil, Qc, J3G 0B3 Page 5  I was responsible toanalyze the BusinessRulesforthe Royal Bankof Canada’sATM processingandcreate an entire setof testcasesthat wouldcoverthe entire processing’sbusinessrulesaswell asthe system’s functionality.Thisamountedtoover1,000 test cases.  I was thenresponsible tocreate testscenariosthatwouldcovereverytestcase inorderto create a full regressiontestbed.  I alsocreated testenvironmentforthe Bankof Montreal’sATMprocessingaswell.  I performedphysical testingof all the testscenarios,aswell asthe verificationof eachof these testcases, encompassingbusinessrules,systemfunctionality,outputfile layoutsand contentsandreportlayoutsand contents. Environment:  MicrosoftExcel,MicrosoftWord,MVS, Cobol,JCL,TSO,ISPF,iTran 300e sorter,iTran8000 sorter,7780 sorter,DocuScan sorter,AFSImage Vision,JIRA Development/Design(IBFSCheque Sorting):  Designed,developedandtestedaCycle Sortsolutionfora new Americancustomer:RBCCentura,Charlotte. My role wasto designthe processfromstartto finish,includingprogramdesigns,JCLcreation,jobflow, documentation,etc…  Leda teamof programmersin developingthe above solution.Iwasresponsible tohandoutprogramming assignmentstothe team,aswell asensuringthatall unittestingwasperformedappropriatelyand completely.  Helpedthe teamwiththe testingof the IBFSroll-outforBankof NovaScotia.My role was to uploadthe testingspreadsheets,execute the batchprocess,execute the physical testingandverifythe results.Iwas alsoresponsibleforanalyzinganyproblemsthatwere encounteredduringthe testing.  DevelopedandtestedaCycle Sortsolutionforthe secondsite forRBC Centura:Orlando.Iwas responsible for creatingthe environment,the sorts,anydevelopmentchanges,testingandverifyingthe results. Environment:  MVS, Cobol,Assembler,IBFS,CPCS,IRX,ChangeMan,FileAid,VSAM,Word,Excel,Visio,AbendAid,Lotus Notes,MSN Messenger,JCL,OPC,TSO,ISPF October 2004 – March 2005 Consultant – SunLife (Ottawa) Development:  DevelopedanewMQ Seriestransactiontocommunicate betweenaVisual Basicapplicationandthe mainframe DB2 database.The transactionusedACP2format(similartoXML) to readthe requestfromthe PC andsendthe replyback.The transactionwascodedin PL/Ion the mainframe.  ModifiedexistingMQSeriestransactionsusedbetweenaVisual Basicapplicationandthe mainframe DB2 database.  Extensive modificationstoJCLprocedurestogenerate reportsondatasetsinsteadof paperandsende -mails to the ownerof the reportswhencertainreportingconditionsoccurred.  ProductionsupportforMQ Seriestransactionsthatwere notworkingproperly.Thisrequiredextensive investigationof complexPL/Iprograms.  ModificationstoPL/Iprogramsto supportnew insurance products.The systemcommunicateswithvarious othersystemsusingACP2andXML transactions.  Documentationof changesmade tothe variousPL/Iprograms.DocumentationiskeptonLotusNotes. Environment:  MVS, PL/I,XML, ACP2,MQ Series,DB2,FWB (Change Control),LotusNotes
  • 6. André Arsenault | 514-796-6412 | arsenault.andre66@gmail.com 100 Allard, Saint-Mathieu-de-Beloeil, Qc, J3G 0B3 Page 6 June 2002 to June 2004 Consultant – Symcor Inc. (Mississauga) Development/Design:  Helpedthe teamdevelopasolutionforFine-SortGrouping(FSG) chequesusingthe IBFSpackage.Myrole was to design,developandtestexternal programsthatare executedinthe front-endpreparationof the files usedinthe IBFS vendorpackage.  Workedwiththe user(Service Line Management)andthe Implementationteamtoensure thatall requirementswere met.  Team leadinconvertingthe Royal Bankof Canada Fine-Sortapplicationsfromthe Vectorpackage tothe IBFSpackage,incorporating FSGprinciplesatthe same time.My role wasto developandtestitem processingjobstobe usedby the IBFSpackage  Team leadinconvertingthe Bankof NovaScotia Fine-Sortapplicationsfromthe Vectorpackage tothe IBFS package.My role was to develop andtestitemprocessingjobstobe usedbythe IBFS package  Createda documenttemplate forthe EnvironmentDocumentof the Fine-Sortapplications.Ialsowrote all environmentdocumentsforall regional sitesthroughoutthe conversionof the Royal Bankof Canada Fine- Sort applications.  InteractedwithService Level Managementtoensure thatall requirementswere met  Interactedwiththe TestingandImplementationteamtoensure quality  Developedsortsforthe IRXprocess(Cheque Exceptions).Alsowrote adesignsolutiondocumentatthe requestof Service Line Managementtoaddressapotential problemwiththe IRXvendor-package from Carreker.  I testedthe interface filesbetweenthe IRXSystemandthe IBFSSystemtohandle exceptions.Performed variousphysical testingwheneverthe IRXteamneededit.  Participatedinthe analysis,designanddevelopmentof varioussolutionsforBulkfile processing  Createdtesttoolstohelpinverificationprocess.  Systemdesignanddevelopmentlife cycle methodologies Environment:  MVS, Cobol,Assembler,IBFS,CPCS,IRX,ChangeMan,FileAid,VSAM,Word,Excel,Visio,AbendAid,Lotus Notes,MSN Messenger,JCL,OPC,TSO,ISPF 2002 (Jan – June) ProjectLeader – Bank of Montreal (Toronto) ProjectLeader:  Managed a teamof 5-15 people (designers,programmers,businessanalysts,QA analysts) toimplement systemsolutionsforthe TermSystem  Interactedwithall stake-holderstoensure projectcommunicationwasontrack  Participatedinthe designof the systemsolutions  Participatedinthe resource loadingtoensure the project(s) wereloadedefficiently  Participatedinthe annual review of the people onthe project(s)  Responsible forwritingandmaintainingprojectplans,statusmeetings,designdocuments,implementation documents,environmentdocuments,etc…  Responsible tointroduce automationforbrokerreportinginthe TermsystemusingWS-FTP.Myrole wasto designthe solution,helpwiththe developmentandthe testingbymentoringajuniorprogrammer Development:  Mentoredprogrammersonthe IPS application(TermDeposit) aswell ashow tobe effectiveinusingthe Cobol language  Codedandtested30% of the programs  Mentoredprogrammersondevelopingforthe TPNStestingtool  Supportedboththe TermDepositandthe Mutual Fundsystemsonproductionproblems.  Systemdesignanddevelopmentlife cycle methodologies Environment:
  • 7. André Arsenault | 514-796-6412 | arsenault.andre66@gmail.com 100 Allard, Saint-Mathieu-de-Beloeil, Qc, J3G 0B3 Page 7  MVS, Cobol,PL/I,VSAM,DB2, IPSand CFM(fromComputrol),FileAid,StarTool,ISPW,JCL,Word,MS Project, Visio,Outlook,UCC7,WS-FTP,TPNS,TSO, ISPF 2001 Team Leader– Bank of Montreal (Toronto) LeadershipRole:  Managed a teamof 3 people toprovide the restof our businessunitwithcentralizedtestingenvironment controls,documentmanagement,automatedtesttools,developmenttoolsandmore.  Participatedinthe monthlyresource loadingmeetingstoefficientlyloadupcomingprojects.  Responsible tosome degree forthe annual review of the peopleonmyteam. Analysis,DesignandDevelopment:  Analyzedvarioustestingtoolsinordertomake a recommendationtomanagementonthe tool of choice that we shoulduse forthe regressiontestingof oursystems.The solutiondecideduponwasaninternally developedtesttoolsusingIBM’sTPNStool.We wrote scriptsthatwe could playback usinga database of testdata that kepton changingbetweentestcycles. Alsomade presentationstothe QA Teamof Nesbitt Burns onour use of TPNSand whywe had decidedtogowiththistool.  I was alsoresponsible todevelopthe TPNStestscriptsanddata database, aswell asmentoringajunior programmerto take over.Thiswas done as a projectthat lasted3 monthsto create a prototype.The conceptwas acceptedandfurtherdevelopmentwason-going.  Analyzedvariousdocumentmanagementtoolsinordertomake a recommendationtomanagementonthe tool of choice touse.An in-house solutionwasdecidedupon.  Analyzedvariousdevelopmenttool inordertomake recommendationstomanagement.One tool thatwas acceptedwasMicroFocus Cobol.  Supportedboththe TermDeposit andMutual Fundsystemswhenthere were productionproblems.  Systemdesignanddevelopmentlife cycle methodologies Environment:  MVS, Cobol,PL/I,VSAM,DB2, IPSand CFM(fromComputrol),FileAid,StarTool,ISPW,JCL,Word,MS Project, Visio,Outlook,TPNS,TSO,ISPF 1998 – 2001 SeniorSystems Analyst- Bank of Montreal (Toronto) Development:  Workedon the projectthat convertedourMutual FundsSystemfroma VSAMfile managementsystemtoa DB2 system.Iwaspart of the team thatworkedon the design of the database.  I was responsible tore-designthe entire reportingflowof the systeminordertoachieve better performance andgetthe systemclosertoa 7/24 application.The firstsolutionthatwe adoptedfollowing the designof a specialistfromthe vendoronthe applicationranfor9 hours inour high-volume testphase. AftermydesignsolutionwasapprovedandIhadmade the changesto the reportingsub-system, itranin under2 hours.  I was incharge of most changestothe mainupdate programsof the system.Those are huge Cobol programs (approximately30,000 linesof code) andcentral knowledgewasessential.  Introducedthe Mutual Fundsteamto differenttestingmethods,code securitytechniquesandproject integrationdesign.  Since thiswasa 3-yearproject,Iwas incharge of retrofittingthe code changesmade tothe systembythe differentotherprojectsthatwere runninginparallelinordertoensure thatwe were alwaysworkingwith the latestversionandthatour changeshad not beenimpacted andwere still working.Myrole wasto identifyandapplythe code changesof the on-goingprojectsandintegrationtesting.Thiswasahuge task as the entire systemconsistedof afewmillionlinesof code inCobol,PL/I,Easytrieve PlusandFocus.  Supportedboththe TermDepositandMutual Fundssystemswhenthere wereproductionproblems.  Systemdesignanddevelopmentlife cycle methodologies
  • 8. André Arsenault | 514-796-6412 | arsenault.andre66@gmail.com 100 Allard, Saint-Mathieu-de-Beloeil, Qc, J3G 0B3 Page 8 Environment:  MVS, Cobol,PL/I,VSAM,DB2, IPSand CFM(fromComputrol),FileAid,StarTool,ISPW,JCL,Word,MS Project, Visio,Outlook,UCC7,TPNS,Easytrieve Plus,TSO,ISPF 1989 – 1998 SystemsAnalyst - Bank of Montreal (Montreal) Development:  In charge of mostactivitiesrelatedtothe reportingonthe Term DepositSystem.  Part of a teamthat revolutionized the processtointroduce new TermProductstothe market.Thiswas done ina “moonlighting”projectwhere 5specialists,includingmyself,formedateamthatworkedoff-hourson thisproject.We pulleditoff inrecordtime.  Developedatotallynewtype of termproducton the Canadianmarket(BMO’sRateRiser).  One of the keyplayerstosupportthe vendorpackage whenwe cancelledourmaintenance contractwith the vendor.Iwas part of the teamthat analyzedthe feasibilityof ustakingovermaintenanceand Iwas the firstone to make changesto the mainengine of the system, a35,000 line Cobol program.  In charge of a teamof 10 people (users,programmersandQA analysts) toconverttermproducts(HOSPs) froma PC-basedapplicationtoourmainframe system. Iwasthe teamleadof the projectand made sure that all requirementshadbeencaptured,all developmenthadbeencodedandtestedandthatthe QA testingwassatisfactorytothe user’sneed.Iwasinvolvedwiththe businessanalysts,the developers,the usersand the QA analystsandreportingdirectlytothe projectmanager.Ipersonallydeveloped75%of the batch conversionprogramsatthe same time.I alsowrote all the documentationthatthe projectrequired: analyst,designandenvironmentdocuments,projecttime-lines,aswellasfunctional specifications.  Introducednewchannelsof distributionforbrokers.  Consultedonaregularbasiswithteamsfromotherapplicationsthatneededaccesstoourdata (Data Warehousing,InterestRate RiskSystems,etc…).Theyneededtomake sure thattheywere pickingupthe appropriate datainorder to loaditinto BMO’sData Warehouse.Varioususercommunitiesfordifferent reasons,one of whichwasInterestRate Risk,thenusedthiswarehouse.Iwasthe liaisonbetweenthe Investmentteamandthe Data Warehouse team, mentoringthemonthe behaviorof the investmentsystem and providinganswerstoall of theirquestions  I was part of a teamof 4 specialiststhatwentthroughthe entire TermDepositSystemtoensure thatthe systemwascompliantforY2K. Thisincludedmakingchangeswhereappropriate andintegrationtestingthe entire applicationona “Year 2000 CPU”.  I was part of the a teamof 3 specialiststhatwentthroughthe entire TermDepositSystemtoconvertthe systemfromCobol toCobol II. Thisincludedmakingchangeswhere appropriate,especiallyinareaswhere we couldimprove performance andintegrationtestingthe entireapplication.  I was on-call forproductionsupportof the TermDepositSystemona rotational basis.  In charge of all reportingchangestothe systemandresponsible tomentornew staff tothe reportingsub- systemof the application.Iwasresponsible forthe designof all changestothe sub-systemandpersonally made 90% of the changes.  Took overthe maintenance of ourin-house testtool.ThiswasdevelopedusingIBM’sTPNStool.We used testscriptsthat couldbe playedoverandoveragain,butalsocombineditwitha database of testdata that wouldchange fromtestcycle to testcycle. Thisallowedustoopennew accounts,make depositsand withdrawals,andclose accountsfromcycle tocycle.My role wasto ensure thatthe testscripts functioned properlyandthat the data mappingfromthe database wascorrect. Wheneverthe QA teamwould encounterunpredictedresults,Iwouldinvestigate if the problemswerewithourtesttool,withtheir database of testdata or inthe interpretationof the businessrules.  Regularlymetwithusersof reportstoimprove onexistingreports,create new onesanddeleteobsolete ones.Forexample,whenfraudwasdetected,Idevelopedasetof reportsto be usedby the branchesto identifyfraudsassoonaspossible.  Part of the firstteamto use CSF (CustomStatementFormatter) toproduce ourstatements.
  • 9. André Arsenault | 514-796-6412 | arsenault.andre66@gmail.com 100 Allard, Saint-Mathieu-de-Beloeil, Qc, J3G 0B3 Page 9  Convertedall of the PCsof our team membersfromanOS/2 platformtoa Windows95 platformoverone weekend.  Systemdesignanddevelopmentlife cycle methodologies Environment:  MVS, Cobol,PL/I,VSAM,DB2, IPS(fromComputrol),FileAid,ISPW,JCL,Word,MS Project,Outlook,UCC7, TPNS,Cobol ReportWriter,TSO,ISPF,Panvalet 1987 – 1989 SeniorProgrammer - Bank of Montreal (Montreal) Development:  Workedon a teamto developanew application,DirectElectronicFundsTransfer.WorkedwithCOBOL,PL/I and DB2. This wasa 2-year project.My role wasto code and testnew programs fromfunctional specificationsdocumentsthatwere writtenbybusinessanalysts.Itwasalsomyresponsibilitytoindicate errorsin the documentswheneverIcame uponthem.  Duringthistime,I alsoworkedasa consultanton variousothersystemsperformingdevelopment.  Systemdevelopmentlife cycle methodology Environment:  MVS, Cobol,PL/I,DB2,FileAid,Panvalet,JCL,TSO,ISPF,IDMS 1984 – 1987 Programmer – Bank of Montreal (Montreal) Development:  Programmerandchief designeronthe Cheque ProcessingControl Systemandthe BulkCheque Filing System.  Workedwiththe vendorprogrammerfromAtlantatodevelopnew functionalitytothe BulkCheque Filing application(cycle sorts, statementsorts,splitsorts,fine sorts,exceptions,etc…)  Leda teamof 3 programmerson the BulkCheque Filingapplication.  In charge of the overall designof upcomingreleases,reportingtothe ProjectManager  Designedanddevelopedthe interface betweenthe BulkChequeFilingSystemandthe bank’sposting system(MECH)  Trainedandmentorednewstaff onthe BulkCheque FilingSystem  Systemdesignanddevelopmentlife cycle methodologies Environment:  MVS, Cobol, VSAM,FileAid,Panvalet,JCL,Assembler,CPCS,MFS,SCI,RPGII, TSO,ISPF  College Certificate inComputerSciences,ChamplainCollege,St-Lambert,Quebec  ProjectManagementLevel 1,Bankof Montreal Institute forLearning(recognizedby YorkUniversity)  Attendedvariouscourses,workshopsandtrainingsessionstoenhance professional skillsduringwork history.Listavailable uponrequest.  Will be provideduponrequest. EDUCATION: REFERENCES: