1. MARIAM GHATTAS
U5 5-13 Virginia street, Rosehill, NSW 2142
0405424640
Mariam.Ghattas@outlook.com
CAREER SUMMARY
Results-orientedSeniorProjectManagerwithprovenleadershipskills.11yearsof experience as aSeniorBusiness
and IT ProjectManager inan enterprise environment.
Bachelor'sDegree in ComputerScience majorinInformationSystem.
PRINCE2 Practitionercertified.
Strongknowledge Agile Methodologies.
Extensive experience inimplementingbankingproductsandapplications
Aftergo-live supportforthe Digital Channelssystems(InternetBanking,Mobile Payment,IVR&ATMs) as
well as CRM & Compliance applications
SKILLS SUMMARY
Technical Skills Experiencedinthe deliveryof multiple,complex,concurrentprojects
Accountable formanagingallocatedresources,workingwithexternalproviders,
settingworkareapriorities,managingworkflows,developingstrategies,conducting
Agile planningexercisesandevaluatingbusinessoutcomes
Experiencedinbuildingandsustainingmutuallybeneficialrelationships,consultand
share informationwithothers,buildthe skillsof staff throughknowledge transfer,
traininganddevelopmentandmaximise teamstrengthstoachieve projectand
businessoutcomesinanAgile projectmanagementenvironment.
UnderstandingandoperatingwithinAgileprojectmanagementmethodologies.
Experiencedinthe deliveryof multiple,complex,concurrentprojects
Managing andleadinganAgile projectteaminthe completionof projects,whichmay
fitwithinbroaderbusiness-ledprojects;ensure deliveryof activitieswithintimeframes
and qualityrequirements
Translatingcorporate IT strategyintoprojectplansandexplaintoothershowown
projectfitswithinotherbusinessprojectsandbroaderATOpriorities andobjectives
Engage withinternal andexternal stakeholdersoncomplexandsensitiveissuesin
orderto provide orobtaininformationandnegotiate outcomes
Provide expertadvice onprojectintent,deliverables,progressandoutcomes
Evaluate projectoutcomes,the broaderimpactsandimplicationsof ITproject
activitiesandescalate issuesoutside of delegation
Problemsolvingmethodologyknowledge (fishbone,5whys,root-cause analysis).
Outstandingreportwritingskills.
Extraordinarymarketresearch, productanddata analysis.
Provenabilitytoworkwithininternal andexternalpoliciesandproceduresincluding
those surroundingprivacyandconfidentiality.
Developpresentationsforthe managementandthe clients
Provenabilitytoprioritiseandwork todeadlines.
Manage of KeyPerformance Indicators.
A detailedawarenessandunderstandingof Operational Riskmanagementprinciples
Competentcomputerskills:WindowsApplications,Outlook,Word,Excel,PowerPoint,
Visio, MicrosoftProject &JIRA.
Ability tolearncontinuouslyand be updatedonthe latestdevelopment
Actingas a SubjectMatter Expertwithinthe deliveredapplication/product.
Handlingthe responsibilityof the TestingManagerinprojectswhere itisnotavailable
Personal
Attributes
Excellentplanningandorganizational skills
Strongsense of urgency,focuson outcomesanddrive forsuccesswithgoodtime
managementskills&the abilitytoworkina high-pressure environment
Abilitytosee the 'bigpicture'inidentifyingproject interdependencies
2. MARIAM GHATTAS
U5 5-13 Virginia street, Rosehill, NSW 2142
0405424640
Mariam.Ghattas@outlook.com
Planningandestimatingskill plusbudgeting&resourcingexperience inaproject
context
StrongInterpersonal &negotiationskills&abilitytoworkwithall levelsinthe
organisation
Experience inacustomerservice environmentandabilitytoliaise effectivelywitha
diverse range of users.
Self-motivated
Exceptional communicationskills
Excellentorganisational andtime managementskills
Excellentclientinteractionandsupportskills
Extensive experience workingwithpeoplefromall differentbackgroundsand
circumstances
Experience workingeffectivelyinateamenvironment.
Abilitytodeveloprapportandearntrust to gaincooperation
Dedicatedtoprofessional developmentandongoingtraining
Flexible andcreative thinker
Practical, Trustworthyandreliable
Patientanddedicated.
Highlypositive attitude.
Highlevel of integrity
EMPLOYMENT HISTORY
Jan 2014
Sep 2016
SeniorIT ProjectManager – acting as Head of IT Digital Channels
IntesaSanpaoloBank
Planningprojectstagesand assessingthe businessimplicationsforeachone.
Puttingtogetherandcoordinatingthe workof the projectteam.
Monitoringprogressandmakingsure costs,timescalesandqualitystandardsmeet
agreedtargets.
Adjustingplanstocaterfor unforeseen circumstances.
Ensuringthere isa smoothchangeoverfromthe oldIT systemtothe new one.
Keepingseniormanagersandclientsuptodate withprogress.
Signingoff andevaluatingcompletedtasks.
Managing the dayto day activitiesof the Digital Channels applicationsystem
Managing a teamof developerswhoprovide boththe projectandaftergolive
applicationsupport.
Responsible fordevelopingvariousITpoliciestoclose outITauditcomments.
Achievements - Succeededinthe implementationof the followingSoftware applicationswithinthe
predefinedcost,time andquality
o InternetBankingPlatform(Budget>3 MillionAUD) – usingAgile Methodology
o CRISP(ClientRelationship –International SolutionPlatform)- Upgrade and
ImplementationtoSME and Small Business.
o CRM Change requestsandintegrationwithmultiple systems.
o Mobile Payment Solution.
o Data CleansingProject
o Oracle Financials ERPenhancement.
o Fast Financial yearclosure exercise.
o ProvisionCalculationSystemImplementation
- Succeededindocumentingthe followingpolicies andprocedures
3. MARIAM GHATTAS
U5 5-13 Virginia street, Rosehill, NSW 2142
0405424640
Mariam.Ghattas@outlook.com
o IT ProjectManagementPoliciesandProcedures
o Issue Log PolicyandMapping
o IT Change ManagementPolicy
o IT SystemAcquisitionPolicy
o IT SystemDevelopment
Feb2008
Jan 2014
IT & BusinessProject Manager
BarclaysBank
Manage local change projectsandacts as an implementationmanagerforlargerPan-
Africanprojects.
Ensure that the projectsare deliveredontime,withinbudget,qualityandin
compliance withBarclaysAfricaprojectpoliciesandmethodologies.
Evaluate businessneedforchange andcreate or assistincreationof businesscase.
Define scope andplanthe projectandagree structure and deliverables.
Responsible forlocal ProjectManagementinitiativesbymanagingsmall numbersof
staff.
Manage compliance withBarclaysAfricaprojectpracticesandmethodologies.
Prepare andagree detailedprojectplanstomeetprojectobjectivesontime and
withinbudget.
Co-ordinate,reviewandreportprojectprogressagainstplanescalatingissueswhen
appropriate.
Identifyareasof risk,concern,change,andissue managementprocedures,making
recommendationsasappropriate.
Manage the handoverof projectdeliverablesandcompletionof the project.
Work closelywithcustomermanagementtounderstandthe business requirementfor
the project,developingeffective workingrelationshipsandongoingmanagement
processesforthe project.
Ensure that the projectisdeliveredwithinthe financialrequirementsof the Business
Unit.
Conductprojectpresentationsandcompile reports.
Achievements - Succeededin the implementationof the followingSystems/productswithinthe
agreedupontime,costand quality:
o Implementationof Corporate toBank Application.
o Applicationof FATCA regulationstothe BankSystemsandProcesses.
o Implementationof anInteractive Voice Responsesystem.
o Central Bankof EgyptReportsAutomation – usingAgile Methodology.
o NAS(NetworkAttachedStorage) andBladesprojectplanninganddesign.
o Implementationof the EMDW (EmergingMarketData Warehouse) with
BarclaysGroup.
o ATM SwitchFeasibilityStudy
o CreditShield &Medical DiscountCard(Insurance Products)
o Implementationof the AutomatedClearingHouse (ACH).
o Implementationof anInvestmentSystem(TelestoSystem)
o CreditRiskDecisionSystem(Transact System)
o Implementationof the VisaPlatinumDebitCard(1stin Egypt).
o Implementationof aFraud DetectionSystem(InstinctSystem)
o Implementationof an Anti-Money LaundrySoftware (FortentSystem)
4. MARIAM GHATTAS
U5 5-13 Virginia street, Rosehill, NSW 2142
0405424640
Mariam.Ghattas@outlook.com
o PaymentChannelsProgram(QueuingSystematall branches).
o Implementationof the Rewardsand Instalmentproductsonthe CreditCard
o Prime 3 (CardsSystem) update releases.
o CreditRiskreleases(TransactandDebtManagerUpgrades).
Jan 2006
Nov 2007
IT Auditor
Deloitte
ConductingDesignandImplementationAudit forthe “InformationTechnology”
controlswithinthe allocatedclients.
Identifythe areaof weaknesswithinthe ITSystemsandprocesses
Highlightingmitigatingactionsandagree withaplanwiththe clients
Re-accessthe environmentafterthe clientimplementsthe mitigatedcontrols
Duringmy positioninDeloitte,Imanagedtoconsultthe clientsinthe ISO27001
Implementation, PCIGapAnalysisand Remediation and provide themwith Project
managementservicesforOracle Financial,HRandPayroll.
FORMAL EDUCATION
2001
2005
Bachelor of ComputerScience – InformationSystemsMajor
HigherTechnological Institute,10th
of Ramadan
PROFESSIONAL DEVELOPMENT
PRINCE2 Practitioner Certified.
PRINCE2 Foundation Certified.
Agile ProjectManagement
CBAP
PMP (ProjectManagementProfessional)
ORACLE Financial (People Management)
ORACLE Financial (WorkFlow)
ORACLE 10g DBA
ORACLE 9i (Forms-Reports)
ORACLE 9i (SQL-PLSQL)
Website Design
Introduction to C/C++/Visual C++,
PROFESSIONAL REFEREESj
Noha Kaptan
ApplicationHead
IntesaSanpaoloBank
Noha.Kaptan@alexbank.com
Rafik El Raheb
IT Director
BarclaysBank
Rafik.Elraheb@barclays.com
Elhamy Hindy
Teacher
ElizabethSchool
0403538230