1. L U C D . N G U Y E N
n g u ye n d u c l u c @ g m a i l .c o m
S A N J O S E , C A • ( 4 0 8 ) 6 0 8 - 4 3 3 0
SUMMARY OF QUALIFICATIONS
Over 15 years of experience in the field of Software Quality Assurance. Looking for a challenging position in
Software Quality Engineer position
TECHNICAL EXPERTISE
Languages: C, C++, SQL, Perl, Java and HTML.
Automation tools: Selenium, Ruby, QADirector, QARun, and Shell scripts, WinRunner, Silk, STF at PayPal
DBMS: Oracle 10g/9i/8i, SQL Server 2005/2000/7.0, DB2 8.2, MySQL5.0/4.1.
Operating System: Window XP/Vista, Window 7, HPUX11, AIX, UNIX, Sun Solaris 2.8,
Applications: Crystal Reports, Remedy, FilemakerPro, Sequencer, Microsoft Office, Apache and Netscape Web
Server, Jrun, Visio 2000, Mobile Wireless Phone UPSDK
PROFESSIONAL EXPERIENCE
Octorber 2014 – Present Cisco Systems Inc. Milpitas, CA
LAT Lead/Automation Manager - Contractor
 I manage several testers that provide linguist testing for Cisco’s Products, Web Applications,
Tools and Marketing applications.
 I manage 5 automation engineers using Selenium tools to automate taking screenshots for Linguist
Testing purpose
July 2012 – August 2014 LucBinh Inc. San Jose, CA
Business Owner
 Build, and operate several Custom Websites www.netdealshop.com (E-Commerce), www.saigon24.net
(Calling Card), www.saigon24group.com (Loyalty Program), www.chuyenloc.com (Money Transfer)
 Work with Development Team, Sale and Marketing Team as well as Customer Support Team to
ensure everything running and on track to our goal.
 Work with Financial and Accouting teams to ensure our expense and income in line.
 Communicate with Investor to raise fund. Provide the Monthly and Quarterly Reports.
 Software Quality Assrurance and Automation Company
September 2011 – July 2012 Satmetrix San Mateo, CA
Production Engineer
 Review systems functional specifications
 Setup, verify, deploy system solutions on the production servers and update relational databases on
SQL servers
 Work closely with the offshore implementation, QA, and System Manager teams to ensure high quality
and timely delivery of daily production deployment in a fast-paced environment.
 Maintain processes, templates, and other production documents
 Work closely with Technical Support team to troubleshoot and resolve production issues
 Responsible for monitoring of deployed systems and staff training
 Project Management activities
February 2007 – September 2011 PAYPAL San Jose, CA
Localization Quality Assurance Engineer Lead
 Perform the PayPal environments ready to SDL Vendor to do LQA testing for all languages like Skype

2. send/receive money, Merchant Reporting, Express Checkout (generate tokens), configure and deploy the
staging, setup ClearQuest accounts, Genesis accounts, WAP Mobile application, iPhone, Android, Email
Nightowl, Admin tool and familiar with all the new features within the company
 Create LQA testing guideline to Vendor. Monitor bugs filing, metrics portal for all the releases. Communicate
to Release Management, Project Management, Core QA, Quality Release Management, Web Developer to
fix bugs, to meet timeline and metrics expectation.
 Involve several projects like PDLC from release 45.0 to 78.0, Project Replica, BillMeLater, PayPal Lite New
Country Launch (8 languages), Digital Good, contribute and create the Bi-Weekly Release process for LQA
testing
 Create a simple guideline for the Vendor LQA testing team. Build and train SDL Vendor and Symbio team in
China how to do LQA testing for different languages
 Supervision the Vendor team and their performance, staff training, monitor the process and advising on the
operation cost and efforts, implementing policies, responsibility and directives, involve on the managing LQA
team budgets
 Responsible and accountable for the coordinated management of multiple related projects. Build credibility,
establish rapport, and maintain the communication with all the veritical within the company as well as Vendor.
Coach and mentor the Vendor LQA Lead Engineer within the technical team environment
 Lead Automation project using Silk and Selenium framework. Build automation scripts for different languages.
July 2006 – February 2007 GOOGLE Mountain View, CA
Google, Inc. offers advertising and Internet search solutions, as well as intranet solutionsthrough an enterprise search appliance.
Software Quality Assurance Engineer
 Perform manual testing on Google Personalization Homepage (GPH) including writing test plan and test
cases.
 Create and update i18n XML files for automation testing. Test Google Personalization Homepage for 27
languages to ensure they are localized and translated.
 Test weekly push including user flow, cookies personalization, GPH i18n homepage, GPH partner
homepage, ignition, Google gadgets and feeds, syndication and browsers.
October 2005 – July 2006 RENESAS TECHNOLOGY CORPORATION San Jose, CA
Renesas TechnologyCorp. is a merger of the semiconductor divisions of HitachiLtd. and MitsubishiElectricCorporation.Currentlyis a
worldwide No.1 in the MCU business, with approximately26,000 employees worldwide.
Software Quality Assurance Engineer
 Developed test plan and test cases and completed end-to-end testing car navigator system. Isolated
hardware and software issues trouble shoot the problems and generated bug reports.
 Built new Linux testing system for various products using Arcturus application. Debug software
code and device driver code, which wrote on C program.
 Developed program to exercise driver and modules included in car navigator system.
June 2003 – October 2005 SATMETRIX SYSTEMS Mountain View, CA
Satmetrix Systems offers a rich suite of technology, methodology, services, and thought leadership to help companies understand what
matters to their customers and how to focus on ensuring positive customer experience acrossall levelsof their organization.
Software Quality Assurance Engineer
 Worked as part of our production team following through on standardized processes to test the survey
systems before deployment.
 Suggested and promoted ways to improve the QA and delivered processes to deliver high quality systems, as
well as develop a quality tracking plan to produce actionable results.
 Developed methods for measuring quality and accuracy of production web sites including localizations.
 Entailed the periodic delivery of training to installation and production departments in the use of those processes
developed.
 Tested many different types of the Perl scripts including trigger, version, branch and scrub scripts.
 Monitored the systems (on call support 24/7) and debug support requests.
April 1999 – June 2002 PORTAL SOFTWARE Cupertino, CA
Portal Software recentlyaquired byOracleSoftware. Portal is the leading worldwide provider of billing and revenue ranagement
solutions for the global communicationsand media markets.

3. Software Quality Assurance Engineer
Selected by a global computer company providing broad array of services to communications market to take
charge of testing complex business systems. Position involved developing test plans, executing test cases
utilizing QADirector/QARun tool, participating in full development life cycle, providing input to business
analysts regarding system design and features, setting up hardware and software environment for QA
testing, developing and running reports and supervising and training five junior QA engineers.
 Led testing of a complex customer management and billing system Infranet designed for wireless
devices in a client/server environment on Solaris, HPUX and NT platforms.
 Created, ran and debugged IPT, tax and accounting reports utilizing Crystal Reports against Oracle and
SQL databases.
 Modified standard web browser functionality utilizing Wireless Markup Language and WebKit enabling
running of micro browser on wireless devices.
 Developed test plans and scripts for automated testing on Solaris and HP-UX platforms for critical WAP,
GPRS and SMS projects.
 Performed manual testing of Mobile Access Gateway that allows paying bills through the mobile phone
by executing test scenarios for accounting and authentication functionality.
 Performed joint testing with Cisco implementing and running Portal software at their site for Cisco
Prepaid Wireless project.
 Created system test plans on Portal Radius server and GPRS Manager enabling automation of positive
and negative scenarios in UNIX environment.
1998 – 1999 MENDEL BIOTECHNOLOGY Hayward, CA
Mendel Biotechnology, Inc. is a functional genomicscompanythat is committed to creating value through the discovery, development,
and commercialization of knowledge about plant gene expression
Research Associate
Brought in by a pioneer in the commercial application of functional genomics to analyze DNA samples.
Responsibilities included converting samples into DNA sequence utilizing Macintosh-based software, selected
quality sequences and provided them to the scientists, cataloging results and inputting them into corporate
database.
1997 – 1998 INCYTE PHARMACEUTICALS San Jose, CA
Incyte's vision is to become a leading drug discoveryand development companybybuilding a proprietaryproduct pipelineof molecule
drugs.
Sequencing Associate
Recruited by a provider of proprietary cDNA and genomic clones to research professionals to assume
responsibility for preparing and analyzing DNA samples. Duties entailed organizing plates for loading into
ABI377 Prism machine, setting up computer software for reading the samples, downloading DNA sequence
files into local computer, analyzing results with Sequencer software for Macintosh and troubleshooting
equipment issues.
EDUCATION
 NATIONAL UNIVERSITY, San Jose, CA - Bachelor of Science in Computer Science 1999
 UNIVERSITY OF CALIFORNIA, Los Angeles, CA - Bachelor of Science in Biochemistry 1997
 Diablo Valley College, CA – Training Course - Photovoltaic Systems Design and Installation 2007
 Cadence Management Corporation, San Jose, CA - 16 hours of Project Management Education 2007
 Training Classes at PayPal – Project Management, Conflict and Resolution, Operation Excellence, Managing
Career, Toastmaster, Agile