1. SONIA BISWAS
E-mail:starz4saniaz@gmail.com Mobile:+971 506730669
Career Objective:
Seekingapositionthatoffersopportunitiestoexplore new avenuesinthe corporate worldby
utilizingmydomainknowledge andshowcasingmyskills toachieveorganizational goals.
PROFILE SYNOPSIS
 SrAnalystwith6.5yearsofexperienceinTechnical &functional
support& manual testinginthe financial domainandwriting
BRD /FSD Documentation. Demonstrated abilities in
handlinguser’sfunctional andtechnical issues, requirement
analysis, writing test cases, testing & implementation,
documenting test results ,prepare user manual and
requirement gathering. Proficient at manual testing &
preparation of test strategy as well as test plans. Adept at
preparation & review of the test cases as per the end user
requirement. Verifying and approving of the test
environment and also possess sound knowledge in
Operations Management, Quality Assurance ,Process
Management, Fund Management, Client Relationship
Management, Compliance Operations and People
Management in the Banking sector and US Healthcare/
InsuranceIndustry.
 The lastorganizationassociatedwithwasANZ,BangaloreasSr.
BusinessAnalyst& ProductionLead.
 Competent in Business Analysis Planning,Enterprise Analysis,
Requirement Management & Communication, Requirement
Analysis,UseCasesandBusinessCommunication.
 Possesssoundknowledge in Business Analytics Tools(SASand
R) techniques & methodologies, Advance Excel (VBA Macros),
SQL,MicrosoftOfficeandTallyERP9.
 Proficient in managing various Banking Operations such as
FOREX Operations, SWIFTMessages(MT 103, 202, 200, 199,
299), Regulatory Reporting’s to Treasury, Fund Flow
Operations,Nostro Funding,AML, Sanctions etc.
 Excellent people management & mentoring skills with the
ability to train and motivate, a skilled communicator with
strong analytical, problem solving, presentation &
interpersonalskills.
 Expertise in maintaining streamlined functioning of Process
Operations and enhancing operational efficiencies, ensuring
compliance tothe agreedSLAs.
 Insightful exposureof managing&leadingteamsforrunning
successful process operations, resourceful in acting as an
escalation gate to resolve critical issues of the team
members.
Domain Skills
Operations Management
Requirements Gathering
Preparing BRD/FSD
Documentation
Writing Test Cases
MIS Reporting
Team Management
Training & Development
Compliance Operations
Fund Management
Analysis & Investigation of
payments
Nostro/BCO Reconciliation
Project Implementation
Process Migration &
Enhancement
Client Relationship
Management
SWIFT Messaging

2. Transferrable skills
Throughmy experience workinginBankingandFinance industryIhave developedmyabilityto:
 Work on the methodologiesas: UML,RUP, SDLC, Waterfall,Agile and SCRUM.
 Good Experience inManual Testing –Functional,Integration,System, andRegressionTesting
 Thoroughknowledge of Retail Bankingand Corporate Banking.
 Workingknowledgeof PaymentsSystemlike NEFT, RTGS.
 End to End Testing:From testingrequirementstotestexecution,withextensive reportingand
management.
 Expertise inFunctionalityTesting - Feature validationof anentire functionorcomponentof the
product.
 Expertise inSystem IntegrationTesting - Product functionalityperformance testinginan
integratedenvironmentthroughrigorousmodule testingandinteractionwithexternal systems.
 GoodExpertise in UserAcceptance Testing - Ensuringthatthe productmeetsend-user
functional requirements.
 RegressionTesting- Correctionof productdefectsforeachnew release andensuringthatno
newqualityproblemsare introduced.
 Knowledgeof VariousDeliverychannelslike Internetbanking,Mobile BankingandATM.
 Balance the needsandrequirementsof stakeholders
 Deal withdifficultsituations&handlingdifficultclients
 Simplifyingconceptstoa commonunderstandablelevel
 Abilitytocommunicate atbothdetailedandconcise levelswithall levelsof management.
 Effective writtenandverbal communicationwith stakeholders
 Alwaysadhere to SLA (Service-level agreement) /Goodtime managementskills
NOTABLE ACCOMPLISHMENTS
 Recipientof:
o SpotAward forZERO Error Tolerance.
o Star Awardfor Innovation&ClientSatisfaction.
o ExcellencyAwardforProcessExcellence.
o AppreciationAwardfromBusinessOnshore.
Technical Skills
Software Skills:BusinessAnalyticsToolsas SAS and R, Tally ERP 9, Advance Excel (VBA Macros),
MicrosoftOffice.
DocumentationTools: MSWord,MS Excel,MS Power Point,MS Visio,AXURE, Bugzilla,Requisite-
Pro
OperatingSystem: Windows,WindowsVista,Windows7
ExcellentKnowledgeof applicationfunctionalitieslike Finacle,Midanz,OTL,GPP,GCP,SWIFT.

3. Work Experience
Sr. Analyst & Production Lead - ANZ Support Services India Pvt. Ltd. Jan’2012 – Oct’2015
OperationsManagement:
 Monitoringoverall functioningof processes,ensuringcompliance tothe agreedSLA levels.
 MaintainingCTQ(Critical toQuality) /CTP (Critical toProcess) targets.
 Implementing & migrating systems to upgraded versions to achieve maximum efficiency in
processoperations.
 Identifying key functions and tasks that impact deliverables, implementing plan for seamless
execution.
 Supervising daily operations and ensuring that work is appropriately distributed amongst team
members.
ProcessEnhancements/ Quality Assurance:
 Formulating & spearheading process improvement & transition initiatives for operational
excellence andconductingInternal ProcessAudits&Reviews.
 Ensuringstrictadherence tothe processparameters/systemsasperdefinedguidelines.
 Suggesting alternatives to improve & enhance the services standards and carrying out review of
processestofurtherimprove quality. Preparingcomprehensive systemtestscriptand workingon
TestCase DevelopmentandExecutionProcesses.
 As a senior team member keeping an eye on the outward SWIFT messages and checking on the
accuracy level.
 Duringmy tenure inANZI have workedforthe below projects-
1
Project : Finacle10 – UserAcceptance
Testing,RegressionTesting
Jan 2014 – April 2015
Role : BusinessAnalyst TeamSize - 24
Description
Finacle isa Core bankingSystemusedbylarge banksinIndiaand abroad.Its functionalityhasvast
featureswhichisfull-fledgedwithall the featuresthatisneededwiththe presentbankingsystem.
Responsibilities
 Preparationof BusinessRequirementsDocumentsandFunctional SpecificationDocuments
 Conductingusermeetingsanduserinterviews
 UnderstandingBusinessrequirementsandidentifyingthe testscenarios
 Designedtestcasesbasedonthe functional requirementsspecification.
 Peerreviewingof testcases
 Executedthe testcasesto coverall possible behaviorof the system.
 InvolvedinTestingof DeliveryChannelsi.e.InternetBankingPortal,AustraliaPost(Bank
post).
 Involvedindefecttracking(QC) andreportingtoimprove communicationsandreduce delay.

4.  Bug ReportingusingQualityCentertool.
 Participatinginregular,weeklyprojectstatusmeetingsrelatedtothe testingalongwith
teammates,TestLead, andManager
 Workingwiththe offshore teamandupdatingthemaboutthe issues.
 DealingwithEODActivitiesandthe issuesthatcome inwhile runningthemandgettingthem
solved.
 InteractingwithVendor(Infosys) tosolve the defectswhichare raisedinfunctionality.
 WorkedinSeleniumtoexecuteregressiontest scriptandalsoupdatedexistingscriptbased
uponnewrequirements.
2
Project : Global Cash Plus , SIT Testing Jan 2013 – Dec 2013
Role : BusinessAnalyst TeamSize - 24
Description
Fund-techsuite of global cashmanagementandpaymentssolutionsenable financial institutionsand
theirbusinesscustomerstomanage cash,processpaymentsandtransferfundselectronically.
Responsibilities
 Preparationof BusinessRequirementsDocuments andFunctional Specification
Documents
 Conductingusermeetingsanduserinterviews
 Well versedinconductingdifferentkindsof testssuchasSystemtest,Integrationtest,
Regressiontest,Useracceptance test,Smoke test,Ad-hoctest,etc.
 ExecutedTestcasesmanually,validate testresults, determine defects,recordandreport
defectsinQC.
 PerformedTestingonBothInternetExplorerandNetscape Navigator.
 CarriedoutIntegrationteststocheckthe interfacingbetweensubmodules.
 PerformedIntegrationtestingtotestthe functionalityof the modules.
 PerformedTestingonPaymentSystem(cashplus) forSingaporeandHongKongClients.
 Workedon Bankinginterface &file formats,alertsandnotifications.
 Initial DataSetupand TestCaseswritten forPaymentsAlertslike SMS,andEmail.
 WorkingKnowledgeof Multi-country/multi-currencypaymentsandcollectionmanagement
functions.
 WorkingKnowledgeof FundsTransfer,cheque bookrequest,FinancialFacilityrequest&
inquiry,throughCustomersInternetPortal inGCP.
Team Management/ Training & Development:
 Impartingtrainingtoteammembersonnew/modifiedprocessesforenhancingtheiroperational
efficiencies.
 Insightfulexposureofmanaging&leadingteamsforrunningsuccessfulprocessoperations;resourceful
inactingasanescalationgatetoresolvecriticalissuesoftheteammembers.
 Instrumentalinensuringtimelydeliveryof qualityservicesleadingtoquickerqueryresolution.
 Successfullymanagedall auditissues, involvedinISOpreparation.

5.  Efficiently transferred funds with the help of GPP, MIDZ, TAS and SWIFT Messages like MT103
and MT202. Understandthe various fieldsin SWIFT(Field50, 59, 70 etc.) and the importance of
these fieldsinapaymentinstruction.
 Aware of the processof SWIFTSerial and Cover paymentmethods.
 Keepinganopeneye on areasof risk speciallybefore creditingthe customersforthe inwardand
outwardSWIFTpayment instructions,that the bankrecieves andprocessimprovementsteps so
that ithelpsminimise the errors,costandtime.
Possessesgoodprocess knowledge & understandingoffollowing:
- FundsRelease(Electronic& Manual) - FundTransfer(Domestic& International)
- InternationalPaymentClearing(EBA,Target) -USAClearingServicesChips& Fedwire
- IndianPaymentSystem(NEFT& RTGS) - EuroClearingServicesEBA& Target
- Remittances (Outward& InwardRemittances) - MessagingandHotscan
- SwiftMT103,202,200, 199, 299 - PaymentInvestigations
MIS/ Documentation / Reporting:
 Preparing periodic daily / weekly / monthly MIS Reports, Reviews and Presentations on various
parametersincludingProcess& Productivity.
 Workingon Structure Reportstopresentdatafromoperational transactionsintothe appropriate
business contextforeachpurpose andaudience.
Additional Responsibility:
 Managingateamof6Analysts.
 PlanningofTeams’workoutasper weeklyforecastofvolumesandavailableFTE.
 VarianceAnalysisofweeklyandmonthlyplan.
 UpdatingdailyProductionDataActiveTimelyOperationManagement(ATOM)
 PreparationofSOHReportstotrack&monitorthehealthofentireTeaminBangalore.
Sr. Associate - Wipro Limited Jan’2009-Nov’2011
Worked as a Senior Associate for one of the prestigious client of Wipro Limited for the US
Healthcare/Insurance Industry.
 Resolving issue, for a US based Health Insurance Company related to benefits claims and contract.
 Reviewing, analysing, processing and adjudicating medical claims for providers and healthcare
professional.
 Conducting briefing sessionsfor the associatesfor updating on the new policies andprocedures and
monitoringtheireffectiveapplication.
 ConstantlyupgradingandimplementingthechangesandupdatesrelatedtoUHCpoliciesandprotocol.
 Targetingcustomer delight byprovidingexcellent oncall resolutionandhelping the teamto meetall
the CPM'sbyfloorwalks,callmonitoringandassistingtheTLingeneratingvariousreports.

6.  Coordinatingwithinternaldepartmentslike Ingenix,Credentialing,Care-notification,Radiologyetcfor
correct processingand providing oncall resolution to providers andensuring closure by time-to-time
followup.
 Responsible for maintaining internal and external quality scores, FCR and Customer Satisfaction
Surveys.
KEY RESPONSIBILITY AREA
 AchievingCPM's:Deliveringoncommitmentssettotheclientswithunyieldingintegrityandhonesty.
 BusinessDevelopment:BeingpartoftheStateRegionalizationteam,identifyingprospectiveclientsand
new accounts. Building and maintaining business relations and ensuring maximum customer
satisfactionbyachievingperformanceparameters&qualitynorms.
 Brandpromotion:Promotingbrandfocusinconjunctionwithoperational requirements,byexceeding
customer expectationsinproviding qualityof healthcare,changing the face of provider service each
andeverydayoneinteractionatatime.
ADDITIONAL RESPONSIBILITIES:
 Responsiblefortrackingallthequalityupdatessharedona weeklybasis.
 AssistedtheGLbyhandlingtheteaminTL’sabsence.
 Ensuredmaximumparticipationof associatesduringbusinesscontinuityplans.
Education& Qualification
2005 – 2008 BBA WestBengal Universityof Technology.
Personal Details
Date of Birth : 15/09/1986
Nationality : Indian
LanguagesKnown : English, Urdu, Hindi andBengali.
Interests : Travelling,singing,interactingwithpeople andcooking.
Address : Al ShumaisBuilding,Tower-B,Flat#401,Corniche Street,Al Jubail Sharjah,
UAE.
VisaStatus : Sponsor(Validtill 22/02/2019).
References : Available onrequest
Declaration:
I do herebydeclare thatall the above statementare true tothe bestof my knowledge andbelieve.
Date:
Place:Sharjah ________________
Sonia Biswas