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JAYANTA KAMKAR
164 Kunja Basu Road ~ Kanchrapara ~ 24 Parganas (N) ~ West Bengal-743145~ India
Mobile: +919830306696/9830456383 ~ E-mail: race31@gmail.com
Objective To contribute outstanding technical skills and strong commitment
to achieving your company’s goals in an IT prospective.
Profile IT professional with 8+ years of Information Technology
experience and 3 + years of Product Marketing experience with
overseas Clients with top-notch service, sets high standards, and
exceeds expectations.
Highly motivated, dependable trouble-shooter and problem-
solver.
Customer-focused performer who is committed to quality in
every task –from personal interaction with co-workers and users
to high level of service provided to company/customer.
Valued contributor who performs confidently and effectively
under pressure and thrives on challenge.
Excellent communicator and good listener.
Enthusiastic learner who quickly grasps new concepts and
technical skills.
Technical
Skills
Certifications
Hardware and Networking Technologies
CCNA (Global Cert. Not attended)
Operating Systems/Software Applications
Advance knowledge in configuring and monitoring Windows 98 /2000
/XP /Server2003 /Vista /Windows7 /Server2008 R2/Win8/ Win 10
Knowledge of Configuring and running AD, DNS, DHCP, Routing services,
FTP Server, Hyper V.
Advanced batch scripting and VB scripting
Advanced knowledge in DISM tool for managing, upgrading and updating
Windows image offline as well as online.
Advanced problem solving and troubleshooting
Advanced understanding of GPOs affecting client devices (local and AD)
Advanced knowledge of driver installation and hardware support within
online and offline Windows operating systems
Advanced knowledge of imaging formats such as Ghost, Power Quest
and Imagex.
Advanced knowledge of Windows Image Manager (OPK and ADK Toolkit)
usage within scripting languages
Advanced knowledge of Microsoft OS unattended installation and
deployment methods.
Advanced knowledge and experience with the creation of Master
Reference Machine images using Microsoft Sysprep and the associated
answer files,Sysprep.inf and cmdlines.txt
Advanced knowledge of Windows OS (Win Vista/Win7/Win8)
customizations and branding.
Knowledge of performing Windows LOGO Certifications for Desktop and
Laptops through WLK and HCK.
Understanding of remote desktop / virtual machines
Knowledge of Windows Image deployment through technologies such as
Windows Deployment Services over WAN and LAN.

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Other
Qualifications
8+ years Hardware and Windows-based configuration experience.
4+ years Packaging using MSI technology
4+ years Windows XP Pro, Windows 2000, Win Vista, Win7 unattended
scripted installations. Windows 8 installation through OPK.
4+ years of experience in Windows Image deployment technologies as
per industrial standard.
3+ years Documentation writing for internal and client publication
5+ years VMWare image testing
5+ years Mentoring/training junior engineers
Excellent ability to communicate clearly and effectively
Ability to work in a fast paced environment with strict deadlines
Ability to work independently and remotely, interacting with a
distributed team
Demonstrated good customer facing skills
Ability to follow procedures and escalate problems in a timely manner.
Professional
Experience
Marketing Executive, ARK Export and Import, Kolkata, India, February
2013 till now.
• Played Key role in implementing customer relationship with foreign
companies.
• Completely responsible for sale of Leather Goods in export market.
• Everyday research on market trend and new buyer accusation.
• After sales follow up and recovery.
• Coordination with design team and development of new product range in
Leather goods.
• Maintain regular contact with existing buyers and generation of sale
leads.
Analyst- Certification & Engineering, R P Infosystems Pvt Ltd “Chirag”,
Kolkata, India, 2007 till January 2013
Played key role in implementing the Windows XP Pre-installation,
Windows Vista Pre-installation, Windows 7 pre-installation and currently
working on Windows 8 Pre-Installation.
Maintaining technical relation with Microsoft regarding OEM Pre-
installation, Certification.
Tracking, implementation and maintaining records for Microsoft MDA and
Jumpstart activities for both marketing and technical activities.
Responded to, evaluated, and prioritized requests for technical
assistance experiencing problems with hardware, software, networking, and
other computer-related in respect to OEM Pre-installation.
Finalizing RC or Tender specifications, technical Demo of product and
showing product presentations.
Interaction with all KEY OEMS/ vendors for roadmap.
Presence in all roadmap training sessions of all vendors like Intel, Digilite,
Microsoft, AMD, Gigabyte, Seagate, WD, Hitachi.
Provided prompt, accurate, and respectful support, employing high
degree of customer-service skill and technical.
Contribute technical knowledge to new recruitments.
Took initiative to learn company internal organizational structure to
optimize problem-resolution efficiency.
Applied troubleshooting techniques to verify solutions.
Contributed ideas to improve customer service and suggested ways for
second-level support to interact with customers and remain in the loop.
Frequently resolved issues with little or no supervision.
Quickly learned new tasks and rapidly resolved customer problems.
Escalated trouble tickets to specialized staff for resolution.
Managing the production schedule and providing the utmost level of
delivery.

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Managing a team of 35 peoples in the production unit with superior
supervision and excellent technical guidance.
Now Re-designated as Sr. Analyst Certification & Engineering from
July 2011
Quality Control Engineer, SST Media Pvt Ltd, Kolkata, India, 2006 to
2007.
Served as sole desktop analyst providing technical support for 150 users
in resident office and along 10 satellite offices.
Consistently delivered rapid, outstanding service and support, resulting in
a high level of customer satisfaction; kept users updated on resolutions.
Supported multiple major corporate-wide system upgrades and office
relocations.
Installed and upgraded 60+ PCs in conjunction with new host system.
Assisted in configuring and rolling out PC hardware and printers for 150
users.
Maintained up-to-date knowledge of changing technology.
Frequently volunteering for assignments above and beyond daily job
description, as well as delivering on-time, complete solutions, doing
whatever it took to get the job done, keeping co-workers and management
well informed, offering suggestions to improve teams’ efficiency, and
providing expedient resolutions to user problems.
Saved travel time to remote location office several hours away and
quickly solved user problem by deploying new remote-control software
package to resolve/diagnose user issue.
Production Engineer, Xenitis Infotech Pvt Ltd, Kolkata,India, 2005 to
2006.
Played key role on project teams for company Remote Installation of
systems at Gujarat on EDUCOMP project.
Looking after the defective zone and maintain good balance with respect
to the production schedule and providing best support to co-workers.
Played as a key person in the process of raw material tagging with
company database & introducing the bar-coding system.
Executive Engineer, Digiware Computers, Kanchrapara, India, 2004 to
2005.
Serving the company as a service engineer to provide support to
customers.
Responded to, evaluated, and prioritized requests for technical
assistance experiencing problems with hardware, software, networking, and
other computer-related problems.
Provided prompt, accurate, and respectful support, employing high
degree of customer-service skill and technical.
Worked as a resident engineer in Kanchrapara Army Base Camp on AMC
Basis.
Education Pursuing Bachelor Degree in Computer Application (Distance)
Passed the Senior Secondary Examination with Pure Science (2nd Class),
CBSE Board, India 2002.
Passed the Secondary Examination (2nd Class), CBSE Board, India 1999.
Current CTC: Rs. 3,60,000
Expected CTC: Negotiable
Notice Period (Min): 1 week