1. PERSONAL INFORMATION Ala’a Eid
AbuDhabi, UAE
+971501110772
Alaa_zetawi@hotmail.com
Gender Male| Dateofbirth7/9/1978| NationalityJordanian
Status Married
Driving license Available
Languages Known Arabic andEnglish
BUSINESS SOLUTIONS ARCHITECT- BUSINESS MANAGER – ELV SYSTEMS
Amulti-skilledsolutionsarchitectwithgoodall-roundabilitytojugglemultipleprojectsandmeetdeadlines
whilstatthesametimecomprehendingcomplexand interdependentbusinessprocesses.Verycapablewith
anabilitytoidentifyandthendealwithaclient’sneedsbytranslatingthemintoappropriatetechnical
solutions. Experienced in providing motivation, guidance and an up to date consultancy service to both
colleaguesandclients.
Now lookingfor anewandchallengingarchitectposition,onewhichwillmake bestuseofmyexistingskills
andexperienceandalsofurthermydevelopment
BUSINESS SOLUTIONS ARCHITECT |Department of economicDevelopment (DED) – Abu DhabiMay2004 onwards
Commercial licensessystem (Accela)
DutiesandResponsibilities:
Responsible for supporting of the Commercial licenses system (Accela) at all levels as part of a helpdesk team.
Ensuringthatallhardwareandsoftwareisconfiguredandinstalledcorrectly.
Linking the Accela system with 44approvingentities(AACD,AAM,ACTVET,ADCCI,ADCD,ADCWM,ADEC,ADFCA,
ADGM,ADM,ADNEC, ADP, NBAD,etc..)
Designing, implementing, managing and configuration User Group/Privilege ( Land, Management, Solution and
Modules)on AccelasystemandActiveDirectory.
Responsible with team of Engineers of Accela Trading system daily operation ,Accela trading system is a Software
havealotofmodels whichmanagingallAccelatradingissuesin AbuDhabiBusinesscenter(ADBC).
Installing , configuration and support ofInspectionCommercial licensesystemonWindows,MACandMobileApp(
IOS/Android ).
Responsiblefor architecture,implementation,management,backup,maintenance,monitoringandsupportofADBC
, ADBC trading center facilities,data,web,networkequipment,electricity,andsurveillancesystemsinalllocationsofAbu
Dhabi,Al Ain andAD WesternRegion.

2. Responsiblefor supportingofIndustrialDevelopmentsystemintegrationwithAccelasystem.
Managementofthedailydatabackupandserversupdates.
Handlingincomingincidentsviathephone/e-mailpromptlyandeffectively.
Diagnosingandresolvingawiderangeoftechnicalissuesoverthephone.
Handlingallrequestsfromgovernmententitiesusingtheapplication.
Patchallproduction serversonmonthlybases.
Testtheapplication afterproductionchanges(Afterhoursandduringtheweekend –Oncall).
ResolveNetworkandVPNissueswithentities.
Visitentitiestoresolveanyapplicationissues.
Business sector Abu Dhabi Business Center (ADBC).
KEYSKILLS AND COMPETENCIES
- ExperienceasaTeamLeaderforprojectsandsystemsmigrations.
- HandlingallCommercialLicenseApplicationrequestsincludingreports
(anaverageof 500 permonth).
- Followingupon allissuesuntilfullyresolved.
- Communicatewithrequesterswithupdatesontheirrequest.
Supplier Registration System (ADERP)
DutiesandResponsibilities:
AdministeringTendersapplicationforFinanceDepartment.
Monitoringtheprogressofthird-partymaintenancecontractsuppliers.
Public tendersandAuctions/SupplierParticipations.
Ensuringthatsupportcallsareloggedandhandledeffectivelyandefficiently.
Member of most of committees which related with ICT project of finance , like RFP‘s, purchasing any IT equipments,
ProcessingoftendersandevaluationandsupervisingonperformingmostofICTprojects.
Excellentknowledgeofprojectmanagementprocesslikeplanning,design,implementingandevaluation
Business sector Financial Sector
Human Resource System ( TAMS)
DutiesandResponsibilities:
AnalysisandDevelopment
o Reports (Asp.Net, SQL Server Stored Procedure, SQL Reporting Services)
o Email Services (Dot Net Window Service)
o SMS Wrapper (Dot Net Web Service) to connect with Integration Layer Web service
o Modification of existingReports(Crystal Report, SQL Serve Stored Procedure)
AssistingtheHRTAMSAdmin Teamstoperformthedailyoperations
RestorationofdatabasebackuponTestDatabasetotroubleshoottheissue

3. VerifyingtheDOFdata(Employee,Leaves,Lookups)issyncingintoTAMSondailybasis
LiaisewithVendortofixthebugs
LiaisewithDOFtofixthebugs/changes
Troubleshooting
ConfigurationofnewReaders(AttendanceCollectionDevices)in Branches
Relocationof Readersin Branches
MonitoringtheReaders
o Reader areup and runningon daily basis
o Reader time is sync with domain controller on daily basis
RFPPreparation
o TrainingTAMS (Permissions,Leaves, Reports, Supervisor Delegation, User Management)
o Readers (AssistingHRhow to broadcastthe employee card data & finger templates and
reader’s supervisor)
TechnicallyassistingtoIntegrateTAMSwithOtherSystems(BI,KMNET,etc.,)
IT HelpDeskSupport
Business sector HR Sector
IT Engineer supervise
DutiesandResponsibilities:
Firstlevelsupportforinternalemployeeofthecompany andforexternalcustomer
Responsiblefor networking,design,installationandmaintenanceservices.
Supporting users and network administrators over the telephone and by email. Maintain the companies network
infrastructure.
Networkingandprovidingsupport forWindows, MacintoshandLinuxissues.
Configurationandtestingofanynewhardwareandsoftware.
Travellingto12 branchestohelpwithinstalls,deployment,andtroubleshooting.
Management of the daily data backup and retrieval scheme. Installing and operating Windows desktop and server
operatingsystems.
TCP/IP networkingandhardwaremaintenanceandrepair.
Trainingnewemployees.
Assistancewithtrainingofstaffandcompilingproceduraldocumentation.
Assistingthenetworkmanagerwithsupportrequests.
Ensurecomputerhardwareissafe&complieswithhealthandsafetylegislation.
Applyingpatchesin accordancewithcompanyprocedures
Business sector Information Technology Sector
PROJECTS MANAGER :

4. o CCTV projects (DED BaniYasTower and 12 branches)
o CCTV projects (DED MusicalityBranch)
o Networkinfrastructurecablingandswitchesandcontrolpanel
o Queuesystem(DED main buildingand12branches)
o Timeattendingdevices(DED main buildingand12branches)
o Barcode Auditor
o Conference RoomProject (projector, Audio andVideo system)
o ID Cardsdesignconnectedwithemployeenumberandtimeattending
o Printerssharing
BUSINESS MANAGER– ELVSYSTEMS --REGIONALSALES ENGINEER |AteisInternational–AbuDhabi,UAE Jun 2004 – May 2009
The company is a manufacturer of a public address and voice evacuation system as well as a distributer of AV
equipment. The products under the position’s responsibility include…
Structured Cabling System | Audio Visual system (Video & Audio conference, Projection system & display system,
Discussion/Voting/Translating system, Digital & Analogue AV switching/Distribution/Interfacing integrated control
system) |Close Circuit TelevisionSystem (CCTV)/IPSurveillance System |TimeAttendance & Access Control System |
Car park management system | PA & Paging System | Digital Signage & IP TV | Home Automation & Room
Management System | Hospitality solution
Job Profile
 Support businesspartnersinthe Abu Dhabi,Kuwait,Qatar,Jordan&Lebanon
 Train the technical & the sales teams of channel partners
 Liaise and target relevant consultant to specify company product
 Target leads and promote company product features, benefits, and advantages to achieve a sale
 Leadand executebidding processfrom evaluationofRFPtoproductionofthe final documentsfor submission
 Collaborate withclient indeveloping upcomingprojectswithcost effective solutionsofferedby thecompany
 Assist the pre-salesteamingenerating bids,delivering product presentationsandsupport themtechnically
 Secure prequalification with prospects and build relationships to leverage and convert opportunities
 Develop and execute sales plan and strategy to attain sales quota/target
 Follow up all the stages of system sales projects, visit customers, and ensure delivery of after sales service
 Coordinate between customers and design engineers to develop a system to meet customer requirements
 Structure and negotiate deals and finalise contracts with favorable commercial terms
 Manage the support and the Logistics teams during project processing
 Report to company GM every two weeks for different projects won and opportunities pipeline
EDUCATION, CERTIFICATES AND TRAINING COURSES
B.Sc.of IT Engineering, BaghdadUniversity 2002
o PMP (ProjectManagementProfessional )
o CCDA(Cisco CertifiedDesignAssociate)
o CCNA (CiscoCertifiedNetworkAssociate)
o MCSE( MicrosoftCertifiedSolutionsAssociate )
o ICDL(InternationalComputerDrivingLicense)
o MAC IOSoperatingsystem
COMMUNICATION SKILLS
Friendly personality who enjoys the challenge of working under pressure either independentlyorasamemberofapro-
activeteam

5. Possessing excellent communicationandinterpersonalskillsandtheprovenabilitytoachievetargetsand results,gained
throughmyexperienceasnetworkengineerdealwithvendors,otheremployees
Flexible within the working environment and able to adapt quickly and positively to challenging situations whilst
remainingcalm,focusedandpositive
Leadership(responsiblefortrainingourtraineesin DED sections.
Good commandofproject management(involvein mostofICTdepartmentprojects).