1. LAURA FRERKING
725 Damiansville Road, New Baden, IL 62265 • C: 812-230-3762 • lauramccomas62@yahoo.com
PROFESSIONAL SUMMARY
Versatile Multi Office Practice Manager who thrives in dynamic, challenging and fast-paced professional environments.
SKILLS
Resource management expertise Leadership
Medicare Advantage expertise Decision-making ability
Critical thinking proficiency Clear communication skills
Financial reporting specialist Key relationship management
Payroll administration Resource management expertise
Employee coaching Patient evaluation/intervention
Recruitment/staffing Value based care
WORK HISTORY
Multi Practice Medical Office Manager
St. Anthony's Medical Center - St. Louis, MO 06/2013 - 08/2016
Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
Organized the department in accordance with administrative guidelines in order to provide specified services to
meet the legal and organizational guidelines.
Led the planning and achievement of goals and objectives consistent with the organization mission and philosophy.
Recruited, hired, trained and coached on average of 15 new employees per year.
Consistently complied with applicable laws and regulations and ensured the office adhered to Medicare and
Medicaid regulations.
Interpreted and communicated new or revised policies to staff.
Established and oversaw implementation of an effective budgeting and accounting system that improved efficiency
and reduced costs.
Oversaw private and MCR billing, payroll, AP, and AR and verified that proper procedures were followed.
Strategically planned methods to achieve operational goals and targets.
Led the organization in producing a plan work flow focused on all aspects of patient first care, including setting
priorities and job assignments.
Encouraged creative thinking, problem solving, and empowerment as part of the group leadership to improve morale
and teamwork.
Reviewed customer survey information to prioritize areas of improvement that included Press Ganey and private
surveys sent by the organization.
Routinely collaborated with department managers to correct problems and improve services.
Supervised and managed the daily activities of a clinical team consisting of45 physicians, nurses and support staff.
Investigated, provided and submitted information to Quality Department about special incidents, events and
complaints.
Established standards for selection, promotion and termination of staff.
Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set
standards.
Assigned employee areas, scheduled staff breaks and authorized overtime.
Identified process improvements in the day-to-day functioning of the department.
Administered job knowledge assessments and competency testing for certification-level training.
Managed and directed fiscal operations, including planning budgets, authorizing expenditures, accounting,
establishing service rates and coordinating financial reporting.
Established staff schedules and assignments based on facility needs and equipment availability.
Managed and directed operations for value based care.
Organizational representative for managed healthcare plans and instructional leader for implementation to obtain
set guidelines and goals set by plan.

2. of mine Practice Manager/1st Surgical Assist-Orthopedics
Madsen Orthopedics and Spine - 601 Hospital Lane Suite 205 Terre Haute, IN 47802 01/1994 - 06/2013
Oversaw daily office operations for staff of 10 employees.
Prepared and distributed payroll for staff of 10 direct reports.
Oversaw inventory and office supply purchases.
Complied annual recommendations for end of fiscal year budgets.
Scheduled surgeries for multiple surgeons and booked operating rooms.
Created company's first employee manual including training and development.
Processed accounts receivable and accounts payable.
Liaised with vendors to order and maintain inventory of office supplies.
Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and
reconciliations.
Maintained updated knowledge of coding requirements, through continuing education and certification renewal.
Verified patients' eligibility and claims status with insurance agencies.
Created standard operating procedures.
Coordinated work between multiple departments.
Executed contracts in timely and accurate manner.
Monitored employee work and developed improvement plans.
Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
Audited records for accuracy.
Worked closely with Pharmacy Care Representatives (PCRs) in providing excellent patient care.
Surgical orthopedic assistant
Trauma assistant
Owner
PRN Staffing - Terre Haute, IN
Demonstrated ability to lead and motivate outstanding healthcare teams.
Owner of business for temporary staffing in medical practices for FMLA, vacations and call-ins.
EDUCATION
Associate of Applied Science: Medical Assistant
IVY Tech - Terre Haute, IN 1981
Top 3% of class
Recipient of Terre Haute Regional Hospital Healthcare Scholarship
AFFILIATIONS
American Association of Medical Assistants (AAMA)
Medical Group Management Association (MGMA)
American Legion Auxiliary Member
AMVETS Auxiliary Member
Lifetime Member of Eastern Star
St. George Catholic Church
Treasurer Gold Wing Touring Association
Illinois Tractor Pull Association Member (ITPA)
ADDITIONAL INFORMATION
Since August 2016 I have taken a couple of temporary fill in jobs for friends who were in tight spots while their
managers were out. I am seeking a permanent position within a growing organization.