Zubaida Rashid Mohammed Al-Zadjali is a Charge Nurse from Abu Dhabi, United Arab Emirates seeking a suitable position that allows growth. She has over 15 years of nursing experience, including 4 years as a Charge Nurse. Her experience includes managing teams, ensuring quality patient care, and collaborating with multidisciplinary teams. She is skilled in areas such as customer service, critical thinking, and computer programs like Cerner and Microsoft Office.

1. Z u b a i d a R a s h i d M o h a m m e d AL - Z a d j a l i
United Arab Emirates,
Abu Dhabi – Shakhboot City
Contact numbers: 050-4114772 / 050-1821828
P.O Box: 767622, Abu Dhabi, United Arab Emirates
z-alzadjali@hotmail.com
Zubaida is an energetic, ambitious individual who has developed a
mature and responsible approach toward any task undertaken. Working
as a Charge Nurse for four years, gave me the ability to lead people in
order to achieve objectives and used to work under pressure to meet
strict deadlines.
O B J E C T I V E
To find a suitable position in a successful organization, that encourages the growth and exchange of
experiences of its employees, where I can utilize my skills more, and assist in the progress of the
working process to lead for more prosperous work future.
P E R S O N AL I N F O R M AT I O N
Born on: 17/03/1980 in Abu Dhabi (United Arab Emirates)
Citizenship: Oman
Marital status: married, 3 kids
Currently working in United Arab Emirates – Abu Dhabi
SEHA – Sheikh Khalifa Medical City “Managed by Cleveland Clinic”
W O R K H I S T O R Y
 THE DUTIES AND RESPONSIBILITIES MENTIONED IN EACH AREA BELOW IS
INCLUDING BUT NOT LIMITED TO:
08/05/2016 – PRESENT SHEIKH KHALIFA MEDICAL CITY
INSTITUTE OF PHYSICAL MEDICINE AND
REHABILITATION OUTPATIENT DEPARTMENT
Charge Nurse:
Work closely, and coordinate with multidisciplinary team within the
clinic and the inpatient department to ensure providing the best
holistic high-quality of care and to ensure comprehensive, continuous
needed education is covered for the patients and their families.
Duties and Responsibilities:
 Clinical Care:
 Participate in team meetings to discuss cases for admission and
any clinical complaint or concern.
 Collaborate with other departments to ensure that medical and
nursing operations are running effectively and efficiently for the
benefits of the patients and their families.
 Demonstrates an ability, knowledge and skills necessary to assist
physicians with procedures.
 Maintains confidentiality of all information in accordance with the
organization’s policies and UAE Professional Code of Conduct for
Nurses.
 Promote customer service and hospitality, adequately report and
resolve complaints or respond to concerns from patients or
families about nursing services.
 Provides education to the patient and family regarding aspects of
care as appropriate.

2. ZUBAIDA RASHID MOHAMMED AL-ZADJALI 2
 Review and evaluate the established departmental policies and
procedures periodically and forward the recommendation to the
Senior Nursing Manager and department’s chairman.
 Promote and maintain the standards of nursing practice and
patient care in the clinical setting, monitor the quality of care,
recommend and implement corrective actions and measures
under the supervision of Senior Nursing Manager.
 Motivate nursing and health team members and promote a
positive customer service approach towards patients, families and
visitors.
 Ensures strict adherence to Infection Control and other clinical
standards.
 Builds trustful, caring and mutually beneficial relationships with
colleagues in multidisciplinary team as well as patients and their
families.
 Administrative Tasks:
 Prepare staff assignments and allocation according to clinic’s
schedules and different tasks to ensure adequate coverage at all
times and proper utilization of staff.
 Prepare monthly charge nurse report as required for the
development of designated unit, nursing services, and take
corrective actions as needed.
 Ensures all the resources are adequate, appropriate and available
at all times to ensure efficient and effective nursing care services.
 Establish and maintain inventories of equipment and other
supplies needed.
 Performs rounds to observe the staff performance and the care
provided to patients and families.
 Perform daily round to check the working place and environment
in regards to specific safety elements.
 Promptly report facility incidents / complaints as soon as
acknowledged.
 Report any unusual occurrences as identified by HAAD policy to
Senior Nursing Manager.
 Being an advocate for patients and staff in the designated area.
09/06/2013 – 07/05/2016 SHEIKH KHALIFA MEDICAL CITY
DIABETES AND ENDOCRINE CENTER
OUTPATIENT SPECIALTY CLINIC
Charge Nurse:
Support multidisciplinary team and collaborate with them by leading
the nursing group in the centre to ensure patients safety and
satisfaction based on philosophy of Cleveland clinic foundation and
SEHA.
Duties and Responsibilities:
 Work sternly under SKMC mission, vision, policies.
 Applying all procedures as health care provider with approved
competencies.
 Lead monthly staff meetings.
 As a Charge Nurse, most of my duties taking part in scheduling
allocating staff managing patients flow, solving problems in
regards to patient’s care, medical team, pharmacy, store and
laboratory.
 Follow up any upcoming orders regarding any updates or new
roles and any new update to ensure quality patient care.
 Oversee adherence to policies and procedures and monitor staff
practices and implementation.
 Assigning and allocate the staffs and evaluating their proficiency.

3. ZUBAIDA RASHID MOHAMMED AL-ZADJALI 3
 Strictly maintaining confidentiality of patient and organization
information.
 Arranging and requesting for any shortfall / required supplies /
substandard functioning equipment.
 Supporting and working with the multidisciplinary teams in regards
to opening of a new service in the clinic.
 Collaborate with multidisciplinary teams in regards to preparations
needed for Joint Commotion International Re-accreditation (JCI
Re-accreditation).
 Ensures patient satisfaction by direct communication with the
patients and by following up the alerts received by the electronic
survey system.
17/02/2006 – 08/06/2013 SHEIKH KHALIFA MEDICAL CITY
ENT CLINIC
OUTPATIENT SPECIALTY CLINIC
Charge Nurse / Acting Charge Nurse / Registered Nurse:
 Worked as Charge Nurse: May 1
st
, 2012 - June 8
th
, 2013.
 Worked as Acting Charge Nurse:Oct 11
th
, 2009 - April 30
th
, 2012.
 Worked as a Registered Nurse: Feb 17
th
, 2006 - Oct 10
th
, 2009.
Duties and Responsibilities:
▪ Responsible for clinic management and direct supervision of
nursing and health care assistant staff.
▪ Ensuring adequate supports to the staff and collaborate with the
multidisciplinary teams towards efficient and effective quality and
safe customer service to patients and family.
• Ensure adequate staffing is available and maintained and
delegate responsibilities appropriate to licensure, education and
experience of staff.
• Collaborate with multidisciplinary teams in regards to preparation
needed for Health Authority of Abu Dhabi (HAAD) inspections.
• Collaborate with multidisciplinary teams in regards to preparation
needed for Joint Commotion International Accreditation (JCIA).
• Coordinate with Material management and pharmacy to monitor
the general or pharmacy supplies and request needed items
accordingly, and ensure that supplies are available for clinical
use.
• Participates in identifying equipment and needed resources.
• Lead monthly staff meetings.
• Maintained compliance in relation to the Occupational Health and
Safety standers.
• Consistently complies with SKMC policies and procedures.
• Maintain confidentiality of all information in accordance with
hospital policy and UAE Professional code of Conduct for Nurses
• Participates in developing policies, procedures and guidelines
inside the clinic.
• Act as a preceptor for new staff.
• Educating patients and families regarding operations and the
admission procedure, and give them education materials about
the surgery.
• Preparing operation packages (Admission request, Consent,
History & Physical, Doctors Order sheet), the O.R booking forms
and the admission requests, and collaborate with the concerned
departments.
• Checking the clinic schedule, work with the work leaders in
regards to opening slots, over booking, following up walk –in and
add-on patients.
• Ensures patient satisfaction based on philosophy of Cleveland
clinic foundation and Health Authority Abu Dhabi (HAAD) and
SEHA by direct communication with the patients.

4. ZUBAIDA RASHID MOHAMMED AL-ZADJALI 4
• Works as an Acting Charge Nurse and as a Registered Nurse
within a team advising and supporting colleague and ancillary
staff in the delivery of nursing care.
• Assess, plans, implements and evaluates nursing care plans for
each patient ensuring a patient centered individual approach to
care.
• Maintains personal effectiveness by attending training sessions
and upholds professional profile and at least 20 Continues
Education Units yearly.
• Participates and monitors continuous Quality Assurance and
improvement.
• Observes appropriate Occupational Health and Safety, Materials
Management, and Maintenance standards.
17/02/ 2003 – 16/02/2006 JAZEERAH HOSPITAL (ABU DHABI)
INPATIENT MEDICAL WARD
DEPARTMENT OF NURSING
Registered Nurse:
Work closely with patients and families on different daily shifts in the
medical wards and ensure providing bedside holistic high-quality of
care.
Duties and Responsibilities:
Responsible for the assessment, planning implementing and
evaluating direct patient care (total bedside patient care) which is
initially done through nursing rounds, checking the patients’
condition, monitoring vital signs, symptoms of the diagnosed
illness and reporting the collected information to the attending
physician.
• Assist the doctors during the rounds by updating their information
about the patients’ present condition and improvements and report
any deterioration in patients’ condition if occurred.
• Assist the doctors during minor procedures in the ward by
preparing the patients, the necessary equipment and by assisting
the doctor in performing the minor procedure.
• Prepare patients for scheduled tests, procedures and
examinations.
• Carry out doctor’s orders such: medication administration,
monitoring intake and output, checking vital signs as ordered,
wound dressings as per doctor’s orders and the wound care
nurse.
• Follows routine procedure for admitting patients, collecting data,
plan the nursing care and make use of the available resources.
• Follow routine procedure for discharging patients and providing
the patients and their families with health education leaflets and
explain the importance of follow up appointments in the outpatient
specialty clinics after discharge.
• Supervises assistant nurses and other health care providers
leading to the provision of an efficient, effective customer services
and the highest level of patient care.
E D U C A T I O N
 Certificate of Diploma in Nursing, Nursing Institute: Completed in:1999-2002
 Certificate of Secondary Education “Grade 12”: Completed in:1998-1999

5. ZUBAIDA RASHID MOHAMMED AL-ZADJALI 5
LICENSURE
 Registered Nurse, Registration Number:
RN04239
Issue Date : 07/02/2013
Ministry of Health (MOH)
United Arab Emirates
Expiry Date : 07/02/2017
 Registered Nurse, License Number: GN 4423 Issue Date :5/07/2010
Health Authority of Abu Dhabi (HAAD)
United Arab Emirates Expiry Date :4/07/2018
S K I L L S AN D A C H I E V E M E N T S
 ACHIEVEMENTS:
 Have been a main organizer for Diabetes Awareness Campaign in November 2015 that
took place for a week in Sheikh Khalifa Medical City and reached the society.
 Appointed as the educational link "for the clinic's staff" in ENT clinic starting on 1
st
of
March, 2006 to May 17
th
, 2010.
 Appointed as the Environment Health and Safety link for the clinic's staff" in ENT clinic
starting on September 1st, 2011 to April 18
th
, 2012.
 Led a pilot study for one month in ENT Clinic cooperating with Preoperative Clinic staff
regarding a new process of surgeries bookings.
 Led a pilot study for one month in ENT clinic in regards to the process of patient's flow
and journey from registration to discharge from the clinic on the same day of the visit.
 Being a preceptor of a new staff for 3 months starting on April, 25, 2007 in ENT Clinic.
 Develop a “Patients’ Assessment Questionnaire” in both languages (Arabic and English)
to help the non- Arabic speaking nurses during patient’s assessment (as per the needs of
all non-Arabic speaking nurses in the clinic).
 Participated repeatedly in departmental preparations for Health Authority of Abu Dhabi
(HAAD) inspections.
 Participated in departmental preparation process for Joint Commotion International
Accreditation and Reaccreditation (JCIA).
 SKILLS:
 BLS Certified
 Flexible, adapting easily and fast learner
 Organized team worker with positive attitude
 Hardworker and proactive
 Have critical thinking with problem solving skills
 Caring and being an advocate for patients and collegues
 Loyal, honest and Calm
 Very good in customer service and telephone techniques
 Computer skills:
 Knowledgeable of Cerner System used in hospital setting.
 Knowledgeable of Oracle System:
a. Employee Self Service
b. Requesting items: store items / purchasing items
c. Staff annual performance evaluation
 Very good knowledge in usage of Microsoft Office programs.
 Very good in internet navigation, e-mail and outlook communication.

6. ZUBAIDA RASHID MOHAMMED AL-ZADJALI 6
R E F E R E N C E S
 Dr. Naser Mahdi
Consultant / ENT Surgeon - SEHA: Sheikh Khalifa Medical City
United Arab Emirates – Abu Dhabi
Contact Number: +971507123715
Email: nmahdi@seha.ae
 Dr. Eiman Al Seddeeqi
Consultant / Diabetes and Endocrine - SEHA: Sheikh Khalifa Medical City
United Arab Emirates – Abu Dhabi
Contact Number: +971506135006
Email: ealseddeeqi@seha.ae
 Zainab Ali Shaffal
Senior Charge Nurse / Unit Manager – SEHA: Sheikh Khalifa Medical City,
Outpatient Speciality Clinics
United Arab Emirates – Abu Dhabi
Contact Number: +971506166119
Email: zalishaffal@seha.ae
 Rosemary Ellen Wasti
Charge Nurse / Clinical Resource Nurse – SEHA: Sheikh Khalifa Medical City,
United Arab Emirates – Abu Dhabi
Contact Number: +971501253132
Email: rwasti@seha.ae
 Jenan Said Fraiej
Senior Charge Nurse / Acting Unit Manager – SEHA: Sheikh Khalifa Medical City,
Outpatient Speciality Clinics
United Arab Emirates – Abu Dhabi
Contact Number: +971505868194
Email: jfreij@seha.ae
 Asmahan Ahmed Omer
Charge Nurse / Acting Unit Manager – SEHA: Sheikh Khalifa Medical City,
Outpatient Speciality Clinics
United Arab Emirates – Abu Dhabi
Contact Number: +971503237327
Email: asomer@seha.ae
Please Note: My certificates are available upon request.