Shivakumar S has over 6 years of experience in healthcare management in India and Kuwait. He currently works as a Cluster Manager for Dr. Mohan's Diabetes Specialities Centre in Bangalore, where he oversees operations, staffing, customer service, and business development. Previously, he was the Centre Head for Diabetacare Bangalore and worked as a Hospital Supervisor in Kuwait. He holds qualifications in healthcare quality management, operations management, medical laboratory technology, and has skills in management, customer relations, and hospital administration.

1. CURRICULAM VITAE
SHIVAKUMAR S
#455 2ND PHASE 3RD C MAIN
WC ROAD MANJUNATHNAGARBANGALORE-10
Mobile :+91 9686563916
EMAIL:shivibangalore@gmail.com
shivikuwait@yahoo.com
SUMMARY
Having 6years of experience in healthcare industry, currently employed withDr.MOHANS
DIABETICSPECIALITIESCENTRE as CLUSTERMANAGER atBangalore. Goodunderstanding of
healthcare policies and procedures prevalent in healthcare industry. well versed in
functionalities and operations of clinical departments, business units and Administration of
hospital.
KEY SKILLS
 Possesses good management and supervising skills
 Ability to hire and recruit healthcare and administrative staff
 Building and maintaining strong and effectiverelationships with supplies and customers
 Ability to develop and maintain good relationship with staff
 Familiar with operating systems like Microsoftword,Excel, PowerPointand Internet
 Sound knowledge of Medical Laboratories, clinical ,hospitals
AreasofInterest: Operations,Administration,Medical lab
EDUCATIONALQUALIFICATIONS
 PG diplomainhealthcarequalitymanagement from”Apollomedversity”Hyderabad.
Batch 2012
 Mastersin Operationsmanagement(MBA),fromIndian institute of management
studies. Batch 2012
 Bachelorsinmedical labtechnologyFrom:SriJayadevainstitute of cardiology
sciences and research centre”, Under Rajiv Gandhi university of health sciences.
Batch201
 Diplomainmedical labtechnologyfromGouthamcollege of paramedical sciences
under Karnataka state paramedical board Bangalore.Batch2007

2. PROFESSIONAL EXPERIENCES
 Dr.MOHAN’S DIABETES SPECIALITIES CENTRE,Chennai (Sep16to till date)
Designation– ClusterManager
Responsibilities
 Report regularly to the management on business plan execution, revenue / financial
results and operational issues.
 Manage operations: staffing, customer service, expenditure & accounts, statutory
compliance and security & safety.
 Build business – run community camps, health awareness programmes, enrolment
drives, attract leading consultants to practice at the Centre etc.
 Responsible forstaff scheduling to include workassignments / rotations, employee
training, employee vacations, overtime assignment, back-up for absent employees, shift
rotations, etc.,
 Provideexcellent customer service, manage all external & internal relations and
promote a sales and service culture through personal example, coaching and staff
motivation.
 managing about 45 employees – Lab technicians, staff nurses, front office,accounts&
pharmacist, dieticians and backofficestaffs.
 Monitor and deliver on customer & Doctor’ssatisfaction.
 Patient footfall management in the Centre.
 Knowledge of Hospital / Diagnostics Market.
 Responsible forP&L of the Centre.
 DIABETACAREBANGALORE(Jan2015-Sep2016)
Designation:Centrehead
Responsibilities
 Direct supervise and evaluate workactivities of medical nursing technical, clerical
,maintenance and other personal activities
 Ensuringsmoothfunctioningof all operational andpatientcare activitiesonadailybasisasto
ensure qualityfunctioningandsustainable growthof hospital
 Takingcustomerfeedback,analysingreasonfordropincustomersatisfactionandimplementing
correctingmeasures.
 Coordinatingwithvendors,contractorsandsuppliesonregularbasis.
 To communicatingwithstaff andbuildingupsuccessful operational relationshipwithall
 Conductand administeroperationsincludingaccountingplanningestablishingrate forservices
and coordinatingbillinganddischarge process.
 Improvingsatisfactionlevelsof doctorsbytakingcorrective actions.
 Maintainingcoordinal relationwithall consultantdoctors/clinician,referral doctorsinorderto
increase revenue.
 Organisinghealthservicescamp

3. INTERNATIONAL EXPERIENCES
 KUWAITMINISTRY OF HEALTH(Nov2012-Jan2015)
AL-SABAH HOSPITALS
Designation: Hospital supervisor
Dutiesand responsibilities
 Coordinated the general operations of the departments
 Supervised all hospital departments including X-ray, Sonography, and others laboratory
departments
 Handling nursing staff on their shifts, assigning duties for them
 Working in collaboration with the Nurse Manager
 Accountable for patient flow in hospital
 Assuring safe, efficient, and effective patient placement
 Kept the record of patients on a daily basis. It involved admission and discharge of the patients
PERSONAL DETAILS
Date of birth : 25th
Jan 1985
Age : 31 years
Nationality : Indian
Sex : Male
Marital status : Married
Languages known : English,kannada,hindi,Telugu and Tamil
Passport number : G4740396
Skype id : shivikuwait
REFERENCES
1.Mrs. Mathai 2. Mrs. Kiran
Head Operations ALSABAH HOSPITAL. HR manager
KUWAIT MOH DIABETACARE,Bangalore
Mob:+965 99745892 Mob: 7259008034
DECLARATION
I herebysolemnlydeclarethatall the above furnisheddetailsare true tothe bestof knowledge and
belief.
PLACE : Bangalore
DATE :

4. Shivakumar.S