Admin Assistant; Credit Collection; Customer Service

1. Kristan Kirkreit 951-847-6654 ∙ kristank74@yahoo.com
Summary of Qualifications
 Bachelors in Business Administration / Criminal Justiceand Safety and Security
 Volunteer for Victims Rights Advocate – MesaCounty (August 2016)
 Risk Management
 Advanced computer skills with a strong background in Microsoft Office.
 Excellent organizational and office management skills effectively managing, delegating and monitoring workloads to achieve
optimumefficiency.
 Resourceful problem-solver with a strong commitment to improving customer service and relations.
 Effective communicator with commercial contractors, industrial, and government entities as well all levels of management, peers, and
subordinates.
 Assist in distribution sales.
Personal Skills
 Communication: Theability to listen, write, and speak clearly.
 Analytical/Research: Theability to assess a situation, seek multiple perspectives, gather more information if necessary, and identify
key issues that need to be addressed.
 Computer/Technical Literacy: The understanding of computer hardware and software, especially Microsoft office including word
processing, spreadsheets, and email.
 The ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments.
 InterpersonalAbilities: The ability to relate to my co-workers, inspire others to participate, and mitigate conflict with co-workers.
 Projects and tasks within an allotted timeframe. I am a results-driven achiever with excellent planning and organizational skills.
 Problem-Solving/Reasoning/Creativity: Theability to find solutions to problems using creativity, reasoning, and past experiences
along with the available information and resources. I am an innovative problem-solver who can generate workable solutions and
resolve complaints.
 Teamwork: The ability to work with others in a professional manner while attempting to achieve a common goal.
Professional Experience
03/17/1997 – Present
Harrington Industrial Plastics, Inc.
Industrial Distributor and Pollution Control Equipment Manufacturer
Senior Credit Services Representative / Customer Service:
 Oversee five employees at corporate office.
 Assist in the training of personnelat corporate
location
 Establish and develop relationships with key
accounts.
 Deal directly with attorneys and collection
agencies
 Establish new accounts and update existing
credit lines through evaluation of credit
applications, financial statements and
references in conjunction with outside
reporting agency reports.
 Reconcile and collect past due accounts,
making appropriate adjustments where
necessary.
 B2B Sales
 Sales negotiation
 Purchasing
 Achieving daily and monthly goals in sales
and collections.
 Marketing & promotion of product
 Responsible for monthly reports and
statements,as well as downloading monthly
collection numbers into Excel on spreadsheets
created for corporate management.
 Continuous customer service and account
follow-up.
 Risk Assessment
 Familiar with Preliminary notices and Lien
laws.
 Direct involvement with sales staff.
 Travel
 Assist with event planning
 Assist in Human Resources issues
Education
 Bachelors Business Administration. University of Phoenix 2009. GPA: 3.28.
 Western International University, Associates degree in Business,2009. GPA: 3.41
 New Horizon Computer Learning Center
o Advanced Excel, Advanced Word, Outlook, Advanced PowerPoint, Multiple Platform software