1. Kimberley Soderback-Jones
6300 SW 188th Ct Apt 51
Aloha, Oregon 97007
(971) 470-4322
ksoderbackjones@yahoo.com
OBJECTIVE
To obtain a Customer Service Analyst position
HIGHLIGHTS OF QUALIFICATIONS
 Six years of management level support and client liaison
 Ten years of office-related administration experience, including
management level support and client liaison
 Project management experience
 Proficient in MS Word, Excel, Outlook, Publisher, Visio and
Davox Dialing System
 Skilled supervisor; able to motivate and handle conflict
 A proven commitment to quality customer service
 Able to effectively work independently or in a team environment
 Strong sense of responsibility and work ethics
RELATED SKILLS AND EXPERIENCE
Management/SupervisorySkills
 Provided direct supervision to15 employees in an inbound/outbound call center
 Prepared weekly/monthly quality control and call volume reports
 Counseled employee performance; conducted annual reviews
 Developed and implemented projects and new procedures
 Trained new employees for current positions and processes
 Successfully completed company-wide system conversion and testing
General Office/ Customer Relations Skills
 Accepted direction well with a strong focus on accomplishing goals
 Demonstrated excellent problem solving abilities in all levels of customer and business relations
 Maintained a professional attitude while dealing with internal and external customers
 Worked well with people as a strong team player; demonstrated cooperative skills
 Expanded existing business relationships; developed and maintained exceptional rapport
EMPLOYMENT HISTORY
Contract Worker in Billing
Contract Worker in Mortgages
Instructional Assistant
Office Manager
Volunteer Art Literacy Teacher
Express Pros/ Dat Solutions
Areotek/Seterus Inc.
Beaverton School District
Farmers Insurance – The Gregory Agency
Kinnaman Elementary, Beaverton, OR
11/15 – 04/16
11/14 – 03/15
09/12 – 06/14
06/10 – 05/11
09/09 – 05/10
Contract Worker in Banking Wells Fargo/Randstad, Beaverton, OR 11/08 – 03/09
Contract Worker in Banking Wilshire/Arrive, Beaverton, OR 10/07 – 10/08
Debt Collector Genesis Financial Solutions, Beaverton, OR 06/05 – 05/06
Business Consulting Analyst Household Credit Services, Tigard, OR 08/95 – 12/01
EDUCATION

2. Business Coursework – Kinetic Technology Solutions, 1997 - 2000
High School Diploma – Vernonia High School 1990