1. EDWARD HELTEN III
1500 East Tall Tree Rd, Apt 33105 • Derby, Kansas 67037 • ehelten532@gmail.com • 316-619-4556
~ CUSTOMER SERVICE/MANAGEMENT PROFESSIONAL ~
A highly regarded, well-qualified, dedicated, customer-centric management professional with more than 10
years of direct and indirect customer service experience, five years in business/vendor relationships in a
professional environment, and four years of expertise in business management and employee relations.
Demonstrated proficiency in advanced levels of Microsoft Office. A superior communicator with advanced oral
and written interpersonal communication skills, and strong phone etiquette abilities. Recognized for strong
organizational, multitasking, project management, and prioritization skills. Robust administrative, analytical, and
customer service.
Proven expertise in:
MS Office Suite | Office Management | Records Management | Database Administration | Spreadsheets/Records
| Event Management | Calendaring | Executive Support | Debt Collection | Cost Analysis | Procurement-
Purchasing | Buyer | Filing | Service Requests | Operational Inventory Management | Type 70 WPM
PROFESSIONAL EXPERIENCE
SPECS EYEWEAR – Derby, KS
Store Manager/Lab Manager/Sales, 2006 to 2007; 2008 to Present
Oversee and control daily store operations including ordering, stocking, and cleaning. Demonstrate a broad
knowledge of all store products and services to best serve every customer. As a Lab Technician, edged lenses for
every store; reorder lenses, and kept detailed databases of in-stock lenses.
Key Contribution:
 Found/signed a new lens supplier, resulting in higher quality lenses at a lower price, saving the company
$100K yearly.
 Active participant in weekly marketing meetings covering all current and future events and promotions.
DERBY CHAMBER OF COMMERCE, Derby, KS
Board of Directors, 2013 to 2014
Assisted with setting the FY 2014 budget. Hired two new part-time employees. Helped plan/execute the Taste of
Derby, the chamber’s largest community event featuring local food and businesses showcasing items/services.
FIDELITY BANK – Wichita, KS
Teller I, 2007 to 2008
Used a deep knowledge of all banking rules and regulations to assist customers with routine banking activities
including deposits, withdrawals, new accounts, and troubleshooting. Guided customers in making sound
decisions on bank products/services.
DONDLINGERS CONSTRUCTION – Wichita, KS
Construction Yard Worker, 2006
Assisted with loading/unloading trucks, made parts runs, helped organize the parts rooms, and ordered parts.
Painted sideboards of flat beds, painted oxygen storage cages, and replaced decals on trucks.
EDUCATION
Bachelor of Business Administration, Management, Friends University, Wichita, KS
Associate of Arts, Butler County Community College, El Dorado, KS