Rachel Marshall has over 15 years of experience in customer service, administration, and education. She has strong skills in Microsoft Office, data entry, customer service, management, problem solving, and attention to detail. Her professional experience includes roles as a CMS reports processor, borrower services representative, service coordinator, adjuster assistant, paraprofessional in special education, and customer service representative. She is skilled in building relationships, effective communication, and achieving objectives.

1. Rachel Marshall 469-815-3905 marshall25rachel@gmail.com
Accomplished and detail-oriented professional with a wide range of experience. Skillful office
associate with proven success in customer service that achieves objectives and promotes growth. Ability to
build relationships by establishing trust and using effective communication skills
SKILLS AND VALUES
Microsoft Office Suite Data Entry Experience 7 years customer service experience
Self-Motivated Individual Management Experience 3 years call center experience
Organized Problem Solver Strong Work Ethic Detail-oriented Professional
PROFESSIONAL EXPERIENCE
Pilot Catastrophe Services CMS Reports Processor May 2015 – Present
• Clerical duties including data entry.
• Worked closely with management and administration team.
• Used detail-oriented skills to decipher if claim was processing properly.
• Carefully studied inquiries and initial contact reports
Great Lakes Higher Education Corp. Borrower Services Representative April 2014-July 2014
• Made student loan repayment possible in partnership with the U.S. Department of Education and
private lenders
• Educated borrowers to help them find a particular course of action to help maintain and keep their account in
good standing
• Worked to help borrowers find a payment solution when account became past due
Park Place Lexus Service Coordinator April 2013-November 2013
• Built and maintained exceptional relationships with clients by openly communicating and doing the
right thing the first time
• Scheduled service/maintenance appointments for clients.
• Worked with clients to provide a remarkable ownership experience
Pilot Catastrophe Services TEAM LEAD-Adjuster Assistant August 2011-October 2012
• Responsible for training and overseeing a staff of 15
• Direct assistant to insurance adjuster working property and casualty insurance claims
• Called insured’s in a timely manner to clarify damages caused by natural disasters and promptly
scheduled inspection appointments.
Wylie ISD Paraprofessional-Special Education October 2008-October 2010
• Special Education Teacher’s Assistant
• Worked with certified teachers to provide a safe and educational environment
• Helped students master basic life skills such as completing house chores and handling money, basic
math and reading skills.
Walgreens Customer Service Representative November 2006-July 2008
• Handled cash register functions
• Maximized sales by keeping areas in stock, properly signed and merchandised
• Provided friendly, courteous and efficient service to customers in store and via phone

2. Education
Wylie High School HS Diploma 2008