Current resume.

1. Kennedy M. Smith
1439 Altamont Dr., Decatur, GA 30033
(404)­769­7736
Kennedysmith725@gmail.com
PROFILE
Highly self­motivated and directed individual with solid interpersonal skills, strong communication and
organizational skills; Excel in both individual and team settings; Detailed­oriented and seeking a position
in a fast­paced environment that allows for expansion of my knowledge base.
EXPERIENCE
INSIGHT GLOBAL CONTRACTED WITH FIRST ADVANTAGE (April 2015 ­ March 2016)
Account Manager / Platinum Client Account and Technical Support Representative
Assist managing high­end clientele accounts (i.e.Coca Cola, Pepsi, Home Depot, Lowes, Intel, etc.)
Navigate through multiple computer systems and applications simultaneously
Authenticate clients properly and thoroughly based upon their credentials
Perform extensive research to resolve complex customer inquiries and escalations
Report thorough interpretation of account inquiries and detailed information
Provide superior customer service and technical support to high­end customers and in a fast pace
environment
Answering inbound calls at high volume
Make outbound calls
Multi task efficiently during high call volume
Troubleshoot and resolve technical issues and concerns
Maintain exceptional verbal, written, and interpersonal communication skills
Build rapport with clients
Maintain positive attitude and professional demeanor
Document and update customer records based upon interactions
Proficient in Microsoft Office
Act as an associate “front end” between end users and the IT department
Help coordinate formal user requests for: solving computer related problems, modifying current
programs, any new changes required, and suggest IT related “user based” system or procedure
improvements
Be a problem analyst and problem solver
Develop in­depth Product Knowledge in order to resolve user questions and issues
Take part in client conference calls to obtain necessary data for incident resolution
Spend time necessary to achieve and maintain a high level of technical proficiency
FISHER ORTHODONTICS (December 2014 – April 2015)
Clinical Coordinator / Orthodontic Assistant
Train and manage orthodontic assistants on extensive procedures
Assist doctor in consultations and record patient information
Maintain inventory
Manage shipment and receiving of orthodontic appliances
Prepare patients and assist the doctor
Record treatment information in patient charts
Report interpretation of treatment plans
Prepare patient chairs, exam, and operating rooms
Band/bond and remove treatment devices and orthodontic appliances

2. Insertion and adjustment of occlusal correction appliances
Instruct proper oral hygiene to patients and parents
Assist with office administrative duties
Took records, including: digital x­​rays, photographs, bite registration, and impressions
GOOD SAMARITAN HEALTH CENTER (April 2013 ​ December 2014)
Clinical Coordinator / Orthodontic Assistant
Train and manage orthodontic assistants
Record patient information
Assist doctor in consultations
Maintain inventory
Manage shipment and receiving of orthodontic appliances
Prepare patients and assist the doctor
Record treatment information in patient charts
Report interpretation of treatment plans
Prepare patient chairs, exam, and operating rooms
Band/bond and remove treatment devices and orthodontic appliances
Insertion and adjustment of occlusal correction appliances
Instruct proper oral hygiene to patients and parents
Took records, including: digital x­​rays, photographs, bite registration, and impressions
FAMILY ORTHODONTICS (September 2010 ­ April 2013)
Certified Orthodontic Assistant
Preparation of patient and exam and operating rooms
Record treatment information in patient charts
Understand and implement treatment goals
Elaborate treatment goals and progression to patient and parents
Assist with office administrative duties
Transfer photographs and x­​rays into patient charts
Band/bond and remove treatment devices and orthodontic appliances
Insertion and adjustment of occlusal correction appliances
Instruct proper oral hygiene to patients and parents
Took records, including: x​rays, photographs, bite registration, and impressions
DR. A. HARLEY SMITH ORTHODONTICS, D.D.S. (February 2008 ­ August 2010)
Certified Orthodontic Assistant / Internet Marketing Coordinator
Deliver “Career Day” presentations in local schools promoting the practice
Update and maintain office website
Took records, including: x​­rays, photographs, bite registration, and impressions
Preparation of patient, exam and operating rooms
Band/bond and remove treatment devices and orthodontic appliances
Insertion and adjustment of occlusal correction appliances
Instruct proper oral hygiene to patients and parents
CERTIFICATIONS
Orthodontic Assistant, Expanded Duties, Dental Radiology, CPR
ACHIEVEMENTS
Awarded 6 times “Name in Lights” for providing excellent customer service and customer satisfaction
Received “Kudos” on a weekly basis for positive recognition of client’s exceptional customer service
experience on customer surveys

3. EDUCATION
Georgia Perimeter College (2009 ­ 2012)
Major: Psychology
Minor: Business
SKILLS/ABILITIES
Savvy in Seibel, Win ESP, Citrix, Orthotrac, Tops, MS Office. Type 170 wpm. Strong Customer Service
and account management skills. Strong work ethic. Fast­learner. Get along well with others. Exceptional
customer service provider.