1. Tanesah Reynolds Phoenix,Arizona85041 │602-849-5505 │tanesahreynolds1@gmail.com
PROFILE
Seekinganopportunityasa CustomerService Representative where myskillsandexperience will exceedyour
customer’sexpectationwithovertenyearsof relatedexperience.Excellentwrittenandverbal communicationsskills;
lookingforgrowthandsuccesswithyour company/organization.
QUALIFICATIONS
 Exceptional customerservice skills
 Patienttocustomersneeds
 SalesandMarketingexperience
 InboundandOutboundcall centertalents
 Time Managementabilities
 Problemsolverwithgreatanalyticalskills
 Able tofax,print,scan,copy, andfile
 Detail oriented,goal oriented
 Knowledgeof MicrosoftOffice
 Data Entry, 10-key- 10,000kpm
 Two-wayradioexperience
 Adaptable inandanywork environment
EXPERIENCE
SkyMall Inc.,Phoenix,Arizona 10/2013 to 01/2015
CustomerService/ Sales
 Answeredinboundcallsassistingwiththe orderingandtrackingof orders.
 Processedcreditcardpayment forpurchases.
 Sentinquiriestovendortoassistcustomerwithreturns,estimate timeof deliveriesetc.
 Trackedthe packagesusingUPS,Fedex and othershipping company’s website.
 Providedacaringcall environmentfordestructcustomers.
Salvation Army, Phoenix,Arizona 12/2012 to 12/2012
Bell Ringer (seasonal)
 Interactedwiththe public,providegreatcustomerservice inaface to face environment.
 Raiseddonationsforthe SalvationArmyChristmasprogram.
St. Vincent De Paul,Phoenix,Arizona 08/2006 to 05/2009
CustomerService Representative
 Answered incomingcalls inafast pacedenvironment.
 Scheduledroute fordonation pickup,responsible forisbackup dispatch.
 Assistedwithcancellationsof donationsand reschedules.
 Switchboard operator, assistedindirected callstothe rightdepartmentandreferrals.
 Helpedthe driverfindthe addressof donors,andgive callstoverifythe addressandarrival callsforthe driver.
 Volunteerinthe warehouse unloadingtruck.
 Routed tripsfor pickups,entryof dispatchsummary sheetand usage of two-wayradio.
 Processedcreditcardpayment,trained volunteersandnew employeesandorderedofficesupplies.
Adecco,Tempe,Arizona 09/2003 to 07/2006
CustomerService Representative
 Workedat Frederickof Hollywoodtakinginboundcallsformagazine order.
 Crosssoldextraitemsto the customer andprocessedcreditcard payments.
 Bank of America/ ordered Titles,Appraisals,andFloodCertificatesforMortgage Refinancingonhomes.
EDUCATION
SouthMountainHigh School,Phoenix,Arizona General EducationDiploma
SouthMountainCommunityCollege,Phoenix,Arizona Accounting (08/04 to present)