1. Cory T. Amos
330.554.8044  camos3k@hotmail.com
Objective
To obtain an office position that will utilize my skills and enhance my personal and professional growth.
Professional Skills
 Experienced Management Skills
 Strong Customer Relations Skills
 Interpersonal Skills
 Microsoft Proficient
 Research and Planning
 Solid Communication Skills
 Organizational Skills
 Data Entry
Education
Graduated with a Degree in Computer Information Services
(The University of Akron)
This curriculum has provided me with extensive knowledge in the following technical
areas:
 Network Administration
 Hardware/Software Repair
 Visual Basic Programming
 Web Design
 Windows 2000 Server and Professional
LEAN SIX SIGMA GREEN BELT (Certification)
 Project identification, process improvement and project management methodologies
 Identifying and facilitating the development of process improvements within the
company
 Utilizing data driven, fact based analytics to identify opportunities and deliver
results
 Identifying continuous improvement opportunities
 project management methodologies, including Lean, Six Sigma, DMAIC, Kaizen,
PDCA, Value Stream/Process Mapping
2005 Graduate
Work Experience
Account Coordinator (Newark/Element 14)
Required to support sales team and assist with customer needs, such as:
 Processing Billing Adjustments
 Accurate maintenance of returns on inventory
 Strive to solve customer needs in a timely manner with one call resolution
 Provide the sales team excellent support in maintaining and building customer
relationships.
Customer Service Representative (Home site Insurance)
Responsible for servicing customers in the home insurance industry along with additional duties
such as:
 Managed multiple priorities and maintained effective results in a quota driven
workplace.
 Increased the customer experience by providing information on new products, rate
plans, and services.
 Responded to customer inquiries, requests and resolved issues efficiently and
professionally.
 Strive for one-call resolution of customer issues.
 Handled a high influx of inbound calls within a dynamic call center
Distribution Specialist / IT (Akron-Canton Regional Food bank)
Assisted in the general Day-to-Day tasks of the company, such as:
 Assisted clients in their ordering process of distributions
 Received and processed agency payments
 Received in donated product & Input data into inventory
 Management of daily product menu (Controlled DOC)
 Overseen all department IT issues & managed all PC terminals
4/2/12 - Present
8/2/2011 – 4/2/2012
7/1/03 – 4/20/10
References
Furnished upon request