2. Catherine Clarke
PERSONAL DETAILS
Name: Catherine Clarke
Address: 7 Glenalvon Drive
Flagstaff Hill SA 5159
Date of Birth: 30 March 1971
Contact Details: 0457 269 293 (M)
Driver’s Licence: Class C
EDUCATION
Secondary Annesley College - Wayville, Adelaide
PERSONAL SKILLS
• Able to communicate with people of all
ages and at all levels
• Possess a high level of personal
integrity, credibility and honesty
• Able to absorb and apply new
concepts
• Possess confidence, initiative and
drive
• Ability to work under pressure and
without supervision
• Ability to work efficiently as a team
member
• The ability to manage multiple
projects, objectives and deadlines
• The ability to be innovative, think
creatively and analytically
• The ability to achieve the desired
results within deadlines
INTERESTS AND HOBBIES
• Family activities
• Fashion
• Sport
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3. Catherine Clarke
EMPLOYMENT
June 2013 – September 2014 Strandbags / Equip SA/NT
Regional Manager
April 2008 – May 2013 Esprit Area Manager- SA/WA
Main Responsibilities:
Sales Performance and Cost Management
• To drive all retail KPI’s ensuring district/area goals are achieved
• Responsible for achieving district profit & loss budgets and forecasts, measured
additionally on composition store results and achieving of targets of new stores
• Sales & profit maximisation of the retail profit & loss
• To take commercial pro-active action to achieve store sales budgets, to include
direction to store management on sales optimisation
• To control and ensure maximum of cost efficiency in all aspects of the business
• To ensure the control of all staffing costs within budgeted parameters with
support of operations manager and store controller
• To hold good commercial awareness of activities of competitors within local
trading environments
• Enforce and establish the measures to improve store productivity,
customer service and visual merchandising
• Create a culture of customer service according to the corporate standards,
ensuring the best possible customer experience
• To ensure with store/regional visual management perfect execution of window
updates and in-store merchandise in order to drive business
• Responsible for optimal visual merchandising ensuring the companies visual
direction is executed in stores to the highest possible standards.
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4. Catherine Clarke
• Focus on excellent regional and store management operations to ensure and
improve customer experience
• To ensure the development of the company customer loyalty programme
merchandise management
• Ensure execution of mark down strategies are in-line with corporate guidelines
• To ensure execution of sale/promotions
Human Resources and Personnel Development
• To resolve all human resources issues in a timely and effective manner,
partnering with regional management and HR when necessary
• Recruit, train and develop all store employees. Ensuring all positions are filled in
a timely manner with qualified personnel
• Continually evaluate the performance of all district/area store teams and provide
constant feedback to ensure results
• To provide strong district/area management, including planning, training,
motivation and teambuilding in-line with corporate values and standards
• To conduct appraisals with store management, detail commercial, personal
development objectives
Operations
• To communicate clearly with store and district, area visual management
• Responsible for planning and organisation of store opening’s, rebuilding’s and
closures with support of regional management
• Responsibility for loss prevention and supporting the annual store stock
inventories. ensuring shrinkage goals are achieved and ensuring stock loss issues
are investigated and resolved
• To ensure the highest standards of stock management are maintained within
stores in-line with company standards
• To ensure that all corporate manuals and direction are executed at store level
• Conduct frequent store visits with store management team
• Support the store controllers with store audits
• To ensure facility maintenance in stores are maintained to the best possible
standards
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5. Catherine Clarke
• Ensuring all health and safety matters are resolved in a timely manner while
respecting local legal requirement
Achievements Strandbags
• Achieved Comparative growth of 21% as a total Region
• Year To Date budget 99% as of September 2014
• Lead the closure and refurbishment of 3 Strandbags stores in South
Australia and Northern Territory. This included negotiating temporary retail
sites with centre management
• Decreased regional shrinkage from .93% of sales to .45%, 1 store from
1.4% to .25%
Achievements Esprit
• Highest mystery shopper result for the nation and second globally for the
10/11 financial year
• Staff turnover rate consistently the lowest in the nation at under 25%
• Highest internal succession in the nation at over 75%
• Developed/led an important manual, now used nationally, on "areas of
responsibility" to maximize productivity of all store structures within salary
control/efficiency
• Achieved an operating profit for South Australia FY 10/11
• Initiated a working relationship with Adelaide Tafe institutions allowing me to
present our brand to a high caliper level of potential employees - students
studying Certificate in Retail 1 to 5
• Oversaw successful roll out of new stores in Queensland and New Zealand
Employment History
Oct 2007 - March 2008 Esprit Cluster Manager - Part time
Marion, Marion Kids, Myer Marion, Myer Colonnades
Feb 2007 - Oct 2007 Esprit Third in Charge - Part time
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6. Catherine Clarke
Burnside
Oct 2006 - Feb 2007 Esprit Store Manager - Part time Temporary
Marion
June 2005 - Oct 2006 Esprit 2IC - Part time
Burnside
June 2004 - June 2005 Esprit Sales Colleague - Casual
Burnside
Jan 2004 - June 2004 Esprit Sales Colleague - Casual
Marion
Dec 2003 - Jan 2004 Esprit Store Manager - Temporary Position
Marion
Nov 2001 - June 2003 Esprit 3IC - Part time
Adelaide Central Plaza
Oct 1999 - Jan 2000 Esprit Store Manager
Burnside Kids
Mar 1999 - Oct 1999 Esprit Store Manager
Marion, Red Earth Cosmetics
Sep 1998 - Mar 1999 Esprit Store Manager
Burnside Kids
Jun 1997 - Sep 1998 Cue Area Manager
Indooroopilly, Toombul, Chermside QLD
Apr 1996 - Jun 1997 Esprit Store Manager
Metro
Jan 1996 - Apr 1996 Esprit Store Manager
Rundle Street
Sep 1995 - Jan 1996 Esprit Supervisor
David Jones
Apr - Sep 1995 Esprit Supervisor
John Martins
REFEREE
Jeff Meggs
Operations Manager Katies
0427 264 111
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