1. Keelan E.J. Dill
3215 Cheviot Vista Pl
Los Angeles, California 90034
405-990-3214
Work Experience
IFIJ IT, Los Angeles, California 06/2014 – 06/2015
IT/Network Administration
 Deployed and managed networks for medium to large businesses
 On call 24/7 to assist customers over phone or on site with network and system issues
 Maintained systems and implemented any software needed by the customer
 Managed customers email servers and corrected problems when they arose
 Built and deployed workstations for various needs of the customers
 Maintained several client websites, making updates as needed
 Setup VPNs and installed security software for clients
American Fidelity Assurance, Oklahoma City, OK 12/2013 – 06/2014
Internal Tech Support
 Handled internal deploying of networks and new hire workstations for a company of
3000 employees
 Setup and installed new operating systems and company software on laptops to be
mailed out to new hires
 Troubleshot problems of employees ranging from hardware to software problems
 Rebuilt systems for repurposing around the company
 Helped move 600 employees to a new location and setup and maintain workstations and
networks
oK Web Host 06/2009 – 08/2013
Webmaster/Owner
 Established and ran a web hosting service reaching approximately 600 clients
 Created an online business that sold webspace and game servers
 Performed all technical service and customer support, trouble shooting 20 to 30
escalated customer issues per day
 Managed and deployed several networks
Stamps.com, Los Angeles, California 10/2011 – 07/2012
Help Desk/Tech Support
 Worked with a team of 45 tech support representatives fielding calls from a customer
base of 400,000 to solve technical issues.

2.  Issues with incorrectly setup networks, software installs, conflicting programs on
customers computers, printer issues, and a wide array of other problems.
 Solved these issues using interpersonal skills, without the help of remoting into
customers computer
 Worked internally at the company helping to set up and deploy new workstations and
troubleshoot problems when they arose with other systems.
Management Systems Consultants, Los Angeles, California 02/2011 – 09/2011
Collector
 Handled all office tech support with the phones, internet, printers, and computers
 Placed 50 calls a day to insurance companies to facilitate collections on worker’s
compensation claims
 Managed correspondence with lawyers and scheduled court appearances
 Represented our team in cases to settle outstanding liens
Molly Maids, Oklahoma City, Oklahoma
Caretaker
 Deployed an office network and handled all technical issues with office computers
 Assisted in taking new orders and securing new clients for the business
 Managed over 20 vehicles making sure they were properly cared for and ready for the
following business day
EDUCATION
Kansas State University 2012 - 2013
GPA: 3.3
Finished up my prerequisites for a computer science degree.
University of Central Oklahoma 2008 - 2009
GPA: 3.4
Began my prerequisites for a degree in computer science.
SKILLS
 Proficient in many types of software and hardware
 Experienced in MySQL server set up and management
 Familiar with all aspects of Microsoft Word, Excel, and Powerpoint
 Knowledgeable in Linux command line on server distrobutions
 Thorough knowledge of Windows Server 2000 to the present.
 Knowledge on varying types of network hardware and setup, commercial and residential.
 Self-starter able to work well with a team
References available upon request