1. Resume
Of
Jeffery D. Peckham
Jeffery D. Peckham
6600 Crow Circle Oklahoma City, OK 73132
405-603-3404 - Home
580-402-1074 – Cell
peckham_jeff@yahoo.com
Technical Skills:
• Networks
• Windows XP Home and Pro
• Windows Vista
• Windows 7
• Windows 8
• Microsoft Office 2000, 2003, 2007, 2010
Education:
• Bachelors of Science, Computer Science, Northwestern Oklahoma State University, Enid, OK, December 2006.
ο Graduated with a GPA of 3.33.
• Associates of Science, Northern Oklahoma College, Enid, OK, May 2005.
ο Graduated with a GPA of 3.11.
Certifications:
• ITIL v 3 Certified.
• Security+ Certified.
• Windows 7 Enterprise Desktop Support Technician Certified.
Professional Experience:
Trizetto thru BridgeView IT December 2014 – Present
Desktop Support
Responsibilities:
• Troubleshooting computer problems
• Installing/repairing software
• Installing new print drivers/mapping network printers
• Troubleshooting network connectivity
• Deploying new machines for new hires
Office of Management and Enterprise Services (OMES) thru GDH Consulting May 2014 – August 2014
Desktop Support
Responsibilities:
• Re-image Computers to from Windows XP to Windows 7
• Install/repair software

2. • Install new print drivers/map network printers
• Backup users profiles
Bank of Oklahoma thru Inceed Inc. February 2014 –May 2014
Desktop Support
Responsibilities:
• Re-image Computers to from Windows XP to Windows 7
• Install/repair software
• Install new print drivers/map network printers
• Backup users profiles
Office of Management and Enterprise Services (OMES) thru Rose International October 2013 – January 2014
Desktop Support
Responsibilities:
• Re-image Computers to from Windows XP to Windows 7
• Install/repair software
• Install new print drivers/map network printers
• Backup users profiles
FAA thru SAIC thru Mitchell Consulting Services Group June 2013 – July 2013
Entry Level C# Programmer
Responsibilities:
• Programming in C#
Dell Federal Service Group, Oklahoma City, OK January 2011 – May 2013
Service Desk Analyst
Responsibilities:
• Troubleshooting computer problems
• Installing/repairing software
• Installing new print drivers/mapping network printers
• Troubleshooting network connectivity
Farmers Insurance, Oklahoma City, OK April 2007 - July 2010
Helpdesk Analyst II
Responsibilities:
• Troubleshooting computer problems
• Installing/repairing software
• Installing new print drivers/mapping network printers
• Troubleshooting network connectivity
• Resetting passwords in Active Directory