1. Wesley M. Brown
P. O. Box 211, Webb City, MO. 64870
(417) 529-4472
jaawbs@gmail.com
OBJECTIVE
COMPUTER RELATED
A position using proven technical skills.
PROFILE
 Resourceful and inventive in developing and implementing creative solutions with enhanced
sensitivity to cost, efficiency, and deadlines.
 Diplomatic and proficient in human relations due to effectively interacting with others.
 Analytical, with established track record for identifying and solving problems
 Proficient in using a variety of computer systems and software.
EMPLOYMENT
TEK Systems
IT Tech
 Contract work at Jack Henry PassPort Customer Support Level2 (Present
time)
 Technical support
 Use SQL queries
 Configuring Computers
 Imaging computers
 Scanning Asset tags for inventory
 Organizing IT closets and cabling
 Worked on PCs
Eastern Shawnee Tribe of Oklahoma, Seneca, MO.
2012 - Present
2007-2012
IT Tech
 Configuring computers, printers, software, and scanners
 Troubleshooting PC issues
 Troubleshooting network and telephone issues
 Fixing and rebuilding PCs
 Fixing printers
 Ordering supplies
 Setting up networks
 Terminating Cat5 and Cat6 cables
 Setting up Users in Active Directory
 Computer Graphics
 Rebuild laptops
Great Plains Federal Credit Union, Joplin, MO. 2004-2007
Data and IT Tech
 Make CAT-5 cables and Crossover cables
 Setting up Wyse Smart boxes and PCs
 Configuring printers: Okidata 9 pin impact printers and some laser jet printers
 Adding users to system
 Data processing
 Writing report generator programs to extract data for reports in Symitar system
 Repairing and troubleshooting PCs
 Setup and work with PC Anywhere
 Setup nightly backup tapes for servers
 Install programs, Operating systems, Microsoft Office, Development software
 Help desk: solved problems over the phone, went to user and fixed the problem, used PC
Anywhere
 Wrote technical manual for new users
 Manual for new users

2. Loan Dept.
 Checked files for all paperwork
 Filed for title work and released titles
 Filed loans
 Built spread sheets and wrote letters
 Answered collateral questions
Northeastern Oklahoma A&M College, Miami, OK. 2003-2004
Started as student aide then hired part time
 Made CAT-5 cables and Crossover cables
 Ran CAT-5 cables over ceilings and down walls
 Terminated the CAT-5 cable ends
 Helped set up wireless cards in computers and access points
 Set up computers with the software and hardware that was needed
 Fixed laser and dot matrix printers
 Punched down telephone lines
 Trouble shooting for dorm internet
 Set up a small network with hubs and PCs using existing network cable
 Help Desk went to offices and dorm rooms to fix problems

Hook Up Inc., Joplin, MO. 1997-2002
ARC Specialist
 Reported ticket usage to government weekly
 Built spreadsheets
 Made reports for different departments daily
 Tracked fuel costs for EVP of Logistics
 Settled disputes with car companies, hotels and airlines
 Help desk for software in department
 Customer service for employee disputes with cars, hotels, and airlines
 Minor computer repair
 Wrote detailed technical manual for anyone new to the position
EDUCATION
Northeastern Oklahoma A&M College, Miami, OK. 2002-2004
Northe AAS – Computer Science
AAS – Graduated with honors Phi Theta Kappa and on Deans List
Completed a RPG/AS400 class at Scott Regional Technology Center in Monett, MO Fall 2013