1. Blane "E" Ward
708 Broadway
Elmira, NY 14904
(508)479-5297
BlaneWard@yahoo.com
Objective
To work in a fast paced environment that provides challenges and growth opportunities.
Skill Areas
-Telephone Techniques -Public Relations -Customer Service
-Office Skills -Computer Savvy -Communications
Experience
Endeavor Service Group:
Desktop Support Specialist Printer repair Specialist 2014 to present
Responsible for installing toner and repairing printers for all Guthrie Hospitals. Also taken care
of the computer store incoming clients, repairing personal computers printer scanner cell phone
etc. On a daily bases on drive to all Guthrie location to install toners and repair printers and to
service ups systems. I also do go to client location to trouble shoot network problems desktop
repair and to trouble shoot any hardware issue. A Power user in Salesforce to create cases. I use
LogMeIn remote access to trouble shoot customer problem and to help install and correct PC
issues. Access Active Directory to change password and unlock users names and add Drive
mapping etc.
Philips Lighting Corporation 2004 to 2012
Computer Technician, Network Administrator Trainee.
Provide daily IT/Tech support for over 350 employees. Research, purchase, install, maintain and repair
all hardware and software packages utilized in the production and administration areas of the plant.
Train staff in the efficient utilization of all Network systems. Set up print servers and group policies.
Program Cisco switches and routers. Activate data ports and phone connections. Set up Printers, Fax
machines, and any other repairs under contract.
Jackson Hewitt Tax Service 2003 to 2004
Processing Center Supervisor
Directly supervise the activities of Theory Checkers, Books Clerk, and Assemblers. Coordinate and
monitor weekly tax season work schedules to maintain the back-office productivity level. Verify that tax
returns are being assembled properly. Handle Associates complaints. Maintain confidentiality of all
client and Company Information. Confirm 8453's are checked for acceptance and mailed to the IRS on a
daily basis, Confirm errors on rejected returns are being fixed and reported to customers in a timely
manner. Maintain EFINs in compliance with IRS e-file regulations.

2. Corning Inc. 1991 to 2001
Computer Technician
Responsibilities included supporting 150 desktop computer users on a daily basis, including the
installation and upgrade of all the latest software packages, memory, modems, and network cards. My
responsibilities also included purchasing all computer equipment, printers, fax machines and any other
equipment to allow the user the best tools to be effective and efficient in his or her position. I was
responsible for connecting computers to the Coming network and monitor all systems on a daily basis.
Education
Santa Monica College – Santa Monica, CA
Tenn. State University