Jeff Shelley has over 25 years of experience in training, technical writing, and customer service roles. He has worked for companies such as Civicplus, LPS Real Estate Group, Gateway Computers, and Western Kansas Broadcast Center. At his most recent role as a Consultative Trainer for Civicplus, he consulted with and trained city and county personnel across North America on website setup and maintenance. Previously as a Senior Trainer for LPS Real Estate Group, he developed training curricula and materials, including help guides and videos, and delivered webinar training to up to 300 users. He also has experience managing training programs and new hire training for call centers.

1. Jeff Shelley
1005 SW Sunrise Dr, Blue Springs, MO 64015; 816-617-2483; jeffreylshelley@comcast.net
Manager / Team Lead of Training / Technical Writing / Sales
Trainer / Technical / Writer / Plan / Design / Deliver / Customer Service / Tech Support / End User Software
Training / Research / Adult Learning / Presentation / Facilitation / Leadership / Subject Matter Expertise /
Article / Bulletin / Manual / Documentation / Marketing / Publication / Editing / Coordinating / Instruction /
Project Management / Sharepoint / Joomla / SaaS / ADDIE
Career professional with 25+ years of experience working with Civicplus, LPS Real Estate Group, Gateway
Computers, and Western Kansas Broadcast Center. Key leadership roles in Corporate Training, Software
Training, Computer and Radio Broadcasting industries. Career Track: Professional growth as Office Manager,
Corporate Trainer, Senior Trainer, End User Trainer, and Consultative Trainer.
Utilized principle centered leadership in managing multiple projects while developing partnerships and programs.
Strong track record of increased responsibility, planning, streamlining business processes, with excellent “word-of-
mouth” customer satisfaction. Demonstrated entrepreneurial spirit that increased sales and profits.
Proven Record: Skilled at training, negotiating, budgeting, scheduling, technical writing and conflict resolution.
Consistently exceeded company standards for revenue generation, quality of work and completed requirements on-
time, with excellent client reviews. Excellent one-on-one, group presentation, and facilitation skills (both live and
online). Strong interpersonal and relationship building skills. Repeatedly received excellent reviews as an end user
trainer.
Computer and Special Training
Computer: MS Office Suite, Captivate, Robohelp, Adobe Connect, Dreamweaver, Snagit, Camtasia, Webex, Goto
Webinar, Sharepoint and Joomla.
Selected Achievements and Skills
• Managed onsite training programs that added several new revenue streams for the employer by
recommending several return training opportunities. As Senior Trainer, developed and delivered course
curriculum in both lecture and hands on formats, in either an onsite or online setting. Wrote end user help guides
and indexed online help files using Robohelp. Recorded help videos using Camtasia and Captivate. Held weekly
one hour end user training Webinars, with outstanding client reviews.
• New hire and ongoing training for customer service, tech support and sales teams. Led and assisted the
new hire and ongoing training efforts of a 300+ person call center. Reduced training from four weeks to two
weeks, while improving skill sets and retention. Training included customer service, tech support, and sales skills.
Trained the support staffs, and trainers for Real Estate associations throughout the country. Curriculums included
Microsoft Office Suite of products, new product training, hardware and software problem resolution, and phone
skills.
• Led the efforts of four associates, raising revenues by 400% and doubled the client advertising base,
while consistently maintaining a 25% closing ration on new and existing advertisers. As the Office
Manager, inspired team cohesion, improving performance and moral. Trained and mentored team members to
enhance their professional development and improve customer service. Developed marketing plans for assigned
businesses and wrote the advertising copy.

2. • Top Revenue Producer – always in the Top 20% of a 300 person call center within Gateway. Consistently
achieved recognition and received awards for sales. Developed and delivered new hire training, product and
sales training for both business and consumer sales teams, while monitoring incoming calls for quality control and
training purposes. Created new product handouts for the sales team.
• Skills: Exceptionally strong written and verbal communication skills. Highly personable and capable of working
with all levels of management and technical leads. Proficient in problem solving, simplifying complex situations
and administering complex projects. Solid project and time management skills, computer competence and the
ability to use the media effectively.
Career Overview
• Civicplus Manhattan, KS; Consultative Trainer. 08/11 to 01/15
o Consulted and trained city and county personnel in all 50 states, and in Canada on how to set up
and maintain their websites. This was done both onsite and through webinar training using
Gotomeeting.
o Wrote end user help guides and recorded training videos using Office Suite, Snag-it, Camtasia
o Helped end users to set up best practice guides to create and maintain website.
o Created additional sales through customer service after website go live date, by selling additional training
and services.
o Created a customized curriculum for each client during pre training consultations.
o Helped clients to reduce foot and phone traffic by up to 30% with proper design and set up of webpage.
• LPS Real Estate Group, Olathe, KS; Senior Trainer. 02/05 to 04/11
o Developed and delivered course curriculum in both lecture and hands on formats.
o Wrote end user help guides and indexed online help files using Microsoft Office Suite, Tech
Smith Snag-it, and Adobe Robohelp.
o Recorded help videos using Tech Smith Camtasia and Adobe Captivate.
o Held weekly one hour end user online training webinars for up to 300 users.
o Maintained online help sites for several online products with the latest product information.
o Trained Trainers, Tech Support, and Administrative Staffs of Real Estate Associations across
the United States.
o Trained and assisted Tech Support to work with software end users.
o Trained new trainers on the use of Sharepoint
o Set up and managed new help sites on Joomla
• Gateway Computers, Kansas City, MO; Corporate Trainer. 08/97 to 02/05
o Business and consumer computer, peripheral and software sales.
o Developed and delivered new hire training. Product and sales training for both business and
consumer sales teams, plus the customer service teams.
o Monitored incoming calls for sales and customer service for quality control and training
purposes.
o Created new product handouts for the sales and customer service teams.
o Taught Microsoft Office Suite, and proprietary software in New Hire Training.
• Western Kansas Broadcast Center, Garden City, KS. Office Manager and Sales Representative. 07/88-08/97
o Sold radio advertising to assigned businesses.
o Developed many successful marketing plans for the assigned businesses.
o Prospected for new business.
o Wrote and produced Radio Commercials.
o As Office Manager of 9 radio stations, managed a staff of four. Made sure adverting was
scheduled correctly, made sure COOP advertising was logged and billed correctly. Managed
collections for the radio station.