1. Kay Webb
Croydon, Surrey
Mobile: 07814255235
Email: kayemmawebb@hotmail.co.uk
Personal Profile
A self-motivated, enthusiastic and experienced Manager with a solid and successful background in
customer service. At present working on long term contracts for Office Angels and now looking for a
permanent role as a Support Coordinator.
Key skills and knowledge
 Knowledge of Prince2 Project
Management - Foundation
 Word, Excel, PowerPoint and other
company applications
 Organising daily and weekly
schedules
 Excellent commercial awareness
 Good communication skills
 Creativity
 Visual Merchandising
 Good analytical skills
 Negotiation skills
 Interviewing and recruiting
 Training and motivating teams
 Developing a loyal customer base
 Recognising sales opportunities
 Payroll
 Audit / Stocktakes
Career history
Administrator/ Reception Office Angels – Croydon 07/14 - Present
Working on various long term contracts as an Administrator using my varied skills
Assistant Store Manager Paperchase – Windsor 04/14 – 07/14
 Responsible for 10 staff and supporting Store Manager
 Reporting weekly analysis of figures to Area Manager
 Monthly payroll
 Organising delivery
 Recruiting staff
 Team talks at the beginning of the day
 Banking and safe management
 Constantly striving to achieve KPI’s
Assistant Concession Manager Karen Millen – Croydon 10/11 – 04/14
 Motivating and training a team of 5
 Recruiting
 Keeping up to date on company requirements, attending Management meetings at
head office and heading staff meetings.
 Constantly striving to achieve KPI’s
 Promoting brand awareness through different channels e.g. working with other
brands to make clients experience more enjoyable.

2. Personal Shopper House of Fraser – Croydon 11/10 – 10/11
Concession Manager LK Bennett – Oxford Street 03/10 - 10/10
Concession Manager Ghost – Wimbledon 05/09 - 03/10
Concession Manager Principles – Epsom/Wimbledon 08/05 – 05/09
Concession Manager Liz Claiborne – Epsom 09/03 – 08/05
Senior Sales Signature Brands International 11/01 - 08/03
Document Controller Westinghouse Signals (Invenys) 03/03 – 07/03
Temp Administrator Paragon Recruitment 09/01 – 11/01
Senior Service Admin Philips Electronics UK Ltd 06/00 - 09/01
Hotel Consultant MIKI Travel Ltd 06/98 - 06/00
Qualifications and Training
 Knowledge of Prince 2 Project Management
 Microsoft office 2013
 Basic book keeping
 Schools applications and various other company applications
 Sales ledger
 Purchase ledger
 Diploma in Airline and Travel Studies
 GCSE’s – English Literature, English Language, History, Maths and Science
Additional information
I have worked as a volunteer for Battersea Dogs and Cats Home while working for Karen
Millen and just finished an introduction to designer eyewear, design and development at
The Cass in London.
I enjoy a challenge e.g. sky diving and white water rafting