1. RESUME
Name: Alissa Flynn
Gender: Female
Date of Birth: 10.08.1982
Mobile: 0497232600
Email: alissa.flynn@yahoo.com.au
Address: 58 Carvers Road Oyster Bay NSW, 2225
I am a highly motivated professional hard working, punctual, caring, loyal and
responsible employee.
- Excellent customer service skills
- Advanced computer skills
- Experience Microsoft
- Strong written and verbal communication skills.
- Previous front of house reception/administration experience-
- Intermediate Word/Excel/Outlook experience
- Good eye for detail
- Capable of working with minimal supervision
- Enjoy working in a fast paced environment
- The ability to multitask
Over my professional career I have worked in numerous roles which I have
required a high level of reception. administration skills, exceptional customer
service skills.
I am adaptable , very friendly love to work as a team member and with minimal
supervision. Please read below to read more of my work experience and loyalty to
the companies I have worked for.

2. The Buzz Writer Oyster Bay NSW, Australia
Social Media Management – August 2014 – current
 Experience in Hootsuite
 Experience in Wordpress
 Experience with Pinterest
 Experience with Facebook
 Experience with Instagram
 Editing Blogs and scheduling to post on social media sites
 Research Work
 Data Entry
 Keeping company websites updated on facebook
STOCKWELL INTERNATIONAL, BOTANY, AUSTRALIA
Import Sea Freight Supervisor Operations, Aug 2004 – Feb 2013
 High Level of communication skills
 Excellent customer service skills
 Experience with EDI computer system
 Experience with BKP computer system
 Lodge ECN's
 Lodge CRN's
 Print Labels
 Organise and book LCL deliveries with carriers
 Check cargo availabilities
 Advise clients and carriers of availabilities, delivery time and dates
 Organise Quarantine Inspections
 Organise for couriers to pick up delivery orders from shipping lines and
freight forwarders
 Invoicing
 Disbursements
 Job registrations
 Closing Consols working out job profits
 Lodge Sea cargo Automation
 Experience in paying shipping lines and freight forwarders through Com-
pay
 Allocate payable invoices to shipments and consols
 Pass invoices for payment
 Cheque requisitions

3.  Allocate and post overseas invoices to a shipment
 Track and trace Transhipments
 Answer phones / switch board
 Answer and reply to emails consistently throughout the day
 Release delivery orders to freight forwarders and couriers
 Track and trace outstanding delivery orders
 Office ordering/ stationery/office needs
 Internet use
 Email use
 Filing
A.HARTRODT AUSTRALIA PTY LTD, MASCOT, AUSTRALIA
Customer Service/ Airfreight & Exports Clerk/ LCL cartage co-ordinator, Jun 2001
– Aug 2004
 High level of communication skills
 Procars computer system
 Lodge EDN's
 Book cargo with airlines
 Print labels
 Check availabilities with lcl depots
 Organise and book LCL deliveries with carriers
 Advice clients of cargo availability and estimated delivery times
 Organise Quarantine Inspections accordingly
 Invoicing
 Disbursements
 Job Registrations
 Answer phones / switch board
 Read and action emails consistently throughout the day
 Internet use
 Filing
 Cleaning
STOCKWELL INTERNATIONAL, BOTANY, AUSTRALIA
Receptionist, Aug 1999 – Sep 2001
 Answering switch board and transferring calls accordingly
 Mailing* Disbursements
 Job Registrations
 Read and action emails consistently throughout the day
 Filing

4.  Photo copying
 Faxing
 Emailing
 Responsible for passing on phone messages
 Write out cheques
 Office stationery ordering

PETS PARADISE, EAST GARDENS, AUSTRALIA
Retail Sales Representative, Aug 1996 – Aug 1999
 Excellent skills in customer service
 Skills in approaching the customer
 Finding out customer needs
 Selling suggestions
 Cash handling
 Operate a eftpos machine
 Operate a cash register
 Close a sale
 Stock shelves
 Price stock
 Cope with awkward customers
 Dealing with objectives
 Handling stock order
 Product knowledge
 Open the shop
EDUCATION
SOUTHSYDNEY HIGH SCHOOL, MAROUBRA, NEW SOUTHWALES
AUSTRALIA
 Preliminary HSC Course 1999

5.  School Certificate – English – Maths - Hospitality - Retail Studies - Sport
Leisure Recreation
 JSST Course Office Studies
ADDITIONAL SKILLS
 Customer Service representative
 Airfreight / Exports Clerk
 LCL cartage co- ordination
 Receptionist
 Sales Representative
 Volunteer work at Oyster Bay Public School
 Member of Annual Oyster Bay Arts & Crafts Festival Committee