Scott Taylor has over 20 years of experience in customer service roles, including 12 years working for the National Trust for Scotland as a mobile membership recruiter where he exceeded his membership targets by over 10% for 10 out of 11 years. He has also held roles handling customer inquiries at Merchant Banking Group Ltd and Cab Direct. Taylor has qualifications in modern studies, physics, mathematics, English, woodwork, arithmetic and economics and certificates in visitor experience, management, coaching skills, and wine and spirits.