This document contains a profile for Monzur Alam, including his contact information, personal profile, key skills, qualifications, areas of expertise, professional experience, employment history and references. Alam has over 10 years of experience in finance, banking and the public sector. He has strong skills in areas like administration, people management, data analysis and customer service. Alam is highly organized, a strong communicator and team player, and able to effectively manage multiple priorities and meet deadlines.

1. MONZUR ALAM
Nationality: British
Tel: 0207 987 9254
Mobile: 07506040110
E-mail: lexxalom@hotmail.co.uk
Personal Profile:
I am a hard working, self-motivated and confident individual with the ability to organise and
prioritise effectively who can effectively demonstrate resilience and flexibility. I also enjoy
working as part of a strong dynamic team as well as managing a good relationship with the
stakeholders to meet challenges, goals, objectives of the department and wider organisations.
I am extremely competent in communicating in all levels and my influential skill to motivate
and persuade others is to the highest standards. I have strong financial and commercial
awareness anticipating issues and responding appropriately to drive and improve business
performance.
I have multiple skills in Finance, Banking and public sectors for 10 years +, I am a competent
individual with a high degree of using own initiative that enjoys new challenges and working
in busy demanding work environment. Accordingly I am a fast learner, dedicated and
committed to all the work that I undertake. I show great perseverance and enthusiasm at
whatever I do, offering versatile office management skills and proficiency in Microsoft
Office programs. Strong planner, problem solver who readily adapts to change, works
independently and exceeds expectations. I am to juggle multiple priorities and meet tight
deadlines without compromising quality.
Key Skills & Competencies:
 Good knowledge on IT packages MS Word, Excel, Access, Power Point
 Multi-lingual – ability to speak, read and write Bengali and English
 Enhanced communication skills, both verbal and written
 Strong organizational, administrative and analytical skills.
 Creative skills & decisiveness
 Self-leadership
 Customer focus - Excellent appreciation of customer needs
 Excellent team player
 Excellent at implementing standard procedures accurately
 Open to different ideas, working practices and cultures
 Excellent Financial & Commercial Awareness
 Excellent problem resolution skills

2. Academic Qualifications:
Tower Hamlets College, Poplar High Street, - 2000 – 2002
GNVQ ICT – Level 2 Pass
Sports & Recreation Level 1 Pass
George Green Secondary School, London, - 1995 -2000
Math Pass
English Pass
History Pass
Art Pass
French Pass
Sports Education Pass
Science Pass
Technology Graphics & Design Pass
Areas of Expertise:
Financial Rules & Regulations Banking Portfolio Management
Administration People Management Data Validation & KYC
Internal Controls Data Analysis Customer Services
Professional:
 Institute of management excellence 2015
 Customer Advocacy level 4 2014

3. Employment History:
Apr 15 – July 15 Financial Conduct Authority London E14 5HS
Position: Associate
Duties:
 Providing an effective service to customers, as well as a flexible
approach to stay until the job is done
 Effective workload management to ensure that an efficient service is
provided to our customers within our published service standards
 Working as part of a strong dynamic team to meet the challenging goals
of the department and wider organisation
 Giving accurate, complete and up to date guidance to both callers and
correspondents; achieved through training, personal development and
research, using appropriate tools e.g. in house knowledge base and
external websites
 Dealing with challenging calls or correspondence and liaising with other
FCA staff where appropriate on complex queries, to ensure an accurate
and timely response
 Identifying and escalating situations where there is potential risk to the
FCA Objectives
July 12 – Apr 15 Britannia/Co-Operative Bank, London W4 2XA
Position: Customer Relationship Advisor
Duties:
 General Insurance Quotes & sales
 Maintaining good relationship with new & existing clients
 Sold Banking Products e.g. Accounts, Savings, Bonds, Loan
 Maintaining and updating customer portfolio
 Working with Mortgage & AXA Financial Advisors
 Conducting reviews with customer to meet customer needs and
satisfaction
 Dealing with customer queries & complaints
 Ad hoc Admin duties
 Handling cash, reconciliation & balancing book
 Data verification & KYC
 Liaising with stakeholders & wider organisation
 Responsible for team training & development
Oct 10 – July 12 Asda Supermarket, Isle of Dogs, London E14 3BT
Position: Team Leader
Duties:
Mar 09 - Jul 09 Heart In Hand – The Pannama, Bourne End, SL8 5HH
Position: Junior Accountant

4. Dec 05-May 08 Barclays Bank, 147 Holborn, EC1N 2NU
Position: Cashier & Coordinator
 Achieved an Eagle Award for being the top 10 Cashier in Hatton City London
2006
 Achieved an Award for booking the most Appointments 2007
Nov 04 – Dec 05 Asda Supermarket, Isle of Dogs, E14
Position: Supervisor
Nov 04 – Dec 04 Next, Beckton (Christmas period - temp)
Position: Sales Assistant
Aug 03- June 04 Citilink Travel Agent, Brick Lane
Position: Receptionist
Jul 02- Aug 03 St. Andrews Youth Project, Isle of Dogs, E14
Position: Voluntary Youth Worker
Oct 01- Mar 02 City Financial Mailing Ltd, Bethnal Green, E2
Position: Casual Worker
References:
Available upon request