Youssef SalahEldeen Mohamed has over 5 years of experience in customer service, accounting, and supply chain roles. He currently works as a Derham Cahier and Remittance Clerk for Al Ansari Exchange, where he handles cash/check transactions, ensures quality customer service and regulatory compliance. Previously he held roles in warehousing, logistics and customer service for Vodafone and Kidzania. He seeks a position utilizing his strong communication skills and experience in accounting, customer service and operations management.

1. 1
Youssef SalahEldeen Mohamed
Education:
 Faculty of Commerce English Section - Cairo University (Accounting Department)
- Bachelor’s Degree (September 2011 – May 2015)
 Gezira Experimental Language School (Art)
- High School ( September 1998 – June 2011)
Employment History:
Al Ansari Exchange L.L.C. – January 2017 to Present
 Derham Cahier
 Handle the cash/cheque transactions at the counter and ensure the delivery of
quality service to customers and ensuring all activities completed within
timescales with high degree of accuracy.
 Ensure all transactions and other routine processing is done as per laid down
procedures and central bank guidelines and ensure due diligence is carried out
with respect to money laundering and other regulatory requirements, and
avoid Cash excess & shortage.
 Answer customers' questions, and provide information on procedures or
policies, and also solve customers’ complaints.
 Process credit card, cheque payments, and bill payments.
 Remittance Clerk
 Provide information and guidance to customers through the delivery of
excellent customer service to achieve customer satisfaction.
El-Mashreq Bank Building, Electra Street, AbuDhabi, UAE
+971525515514 / +971502397376
Youssef.SalahEldin.Hassan@gmail.com
https://eg.linkedin.com/in/youssefsalah92
Counter Staff / Customer Service

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Vodafone ‫ــ‬ October 2015 to December 2016
 Warehousing Executive
 Counts all store products and supplies.
 Analyzes sales records and compares them to physical store inventory.
 Reports and discrepancies to inventory manager or store manager.
 Maintains cleanliness and organization of the stockroom.
 Logistics Specialist
 Responsible for coordinating the storage, transportation, and delivery of
goods.
 Oversee and communicate with colleagues to ensure stock is maintained and
moved efficiently.
 Open-purchase, inventory, screen, procure, receive, store and issue material
and replace repair selected components.
Kidzania ‫ــ‬ July 2015 to June 2016
 Customer Service Supervisor
 Attracts potential customers by ensure excellent service standards and
maintain high customer satisfaction.
 Resolves service problems by clarifying the customer's complaint,
determining the cause of the problem, selecting and explaining the best
solution to solve the problem and submit the correction.
 Prepares product or service reports by collecting and analyzing customer
information.
Pharmacy ‫ــ‬ June 2011 to May 2015
 Sales Representative
 Cash Collecting
 Sales Transaction
 Audit the stock
Supply Chain Management

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Personal Skills:
 Hard worker, Listened actively, and Intensity.
 Very good communication skills, Problem Solver and Option Provider.
 Ability to collaborate and work within a team, as well as operate independently.
 Willing to work under pressure, Responsible and Have Strong Work Ethics.
 Have a very good knowledge about hospitality and customer service skills.
 Have the ability to learn from the experience of others in any field.
 Resolve service problems by clarifying the customer's complaints.
Computer Skills:
 Excellent in using Oracle system and ERP system, also I am able to deal with
Currency exchange systems as Cash Express and Western Union.
 Excellent in using Microsoft office (Word, PowerPoint, and Excel).
 Excellent in searching, browsing and web mining.
 Excellent in writing reports and data entry.
Languages:
 Arabic: (Mother Tongue)
 English: Fluent (Reading – Writing – Speaking)
Courses and Training:
 RCSC – Cairo University - Computerized Accounting
 eMarketing Egypt - Marketing Course
 Berlitz - English Course « Level 2 » - « Level 3 »
 CTC Academy - English Course « Level 6 »
 Alison Online Courses - Currency Exchange Introduction
 Alison Online Courses - Introduction to Business and Travel English Language
TE-DATA ‫ــ‬ July 2014 to August 2014
 Financial and Accounting Trainee (Acc Receivable / Acc Payable )
Vodafone ‫ــ‬ August 2014 to September 2014
 Worked for “Ana Trainee Program” in the operational & logistics
department (Finance)

4. 4
Student Activities:
 Delegate Auditing council at COMET from 2012 to 2013
 Member Fundraising Committee at COMET from 2012 to 2013
 Attended Auditing Simulation of PwC at Cairo University on Feb 2013
 Attended Sales project at PepsiCo on May 2013
Career Objectives:
- Secure positions that enable me to use my strong communication skills.
- To enhance my professional skills in a dynamic and stable workplace.
- Seeking for position related to my career leading to managerial responsibilities.
- Aiming to obtain responsible job with an opportunity for professional
challenges to achieve organizational and personal goals.
Personal Details
- Residency: United Arab Emirates – Abu Dhabi
- Nationality: Egyptian
- Martial Status: Single
- Birthday: 24th
of April 1992
- Driving License: UAE and Egypt