This document outlines Michael Dureau Martin Jr's work experience, including his current role as a Sales/Call Center/Business Development Consultant/Customer Service Rep at Groupon since August 2015. Prior to this, he held roles such as Team Lead/Guest Service at Market Source from April 2015-August 2015, Sales Rep/Manager at Sprint from April 2013-April 2015, Customer Service Rep/Sales Associate at Express from October 2012-April 2013, and Ship Clerk/Flats/Packing/Picking at Amazon from October 2011-February 2012. His skills include proficiency in Spanish, expertise in sales, retail, and customer service, and being advanced in Excel, Word, PowerPoint and other programs. He attended

1. Michael Dureau Martin Jr
Groupon
August 2015- Current
Skysong Scottsdale
Sales/ Call Center/ Business Development Consultant/ Customer Service Rep
 Meeting customer expectation by providing excellent customer service
 Exceed daily/ monthly goals and expectations
 Maintain fast pace/ organized work environment
 High volume of inbound/ outbound calls and dials
 Marketing/ Sales Consultant
 Certified in sales process (Sanders Sales Process)
Market Source
April 2015-August 2015
5110 S Power Rd, Gilbert, AZ 85212
Team Lead/ Guest Service
 Meeting guest expectations by providing excellent guest service
 Meet store expectations and daily sales goals
 Create a clean organized work environment
 Complete opening and closing procedures
Sprint
April 2013-April 2015
Arrowhead Towne Centre, Glendale, AZ 85308
Sales Rep/Manager
 Meeting customers’ expectations by providing excellent customer service
 Meet store expectations and daily sale goals
 Create a clean organized work environment
 Complete opening and closing procedures
 Recognized for Excellent Performanceand traveled for work
Express
October 2012- April 2013
Arrowhead Towne Centre, Glendale, AZ 85308
Customer Service Rep/Sales Associate
 Meeting Customer Expectations by Offering Excellent Customer Service
 Completing multiple task in a fast pace environment, handling customer
information and transactions
 Handling excessive amounts of cash
 Meeting store goals and expectations
 Complete team tasks

2.  Recognized for perfect customer service WOW shops throughout my duration of
work and a raise in 3 months
Amazon
October 2011-February 2012
4750 W Mohave St, Phoenix, AZ 85043
Ship Clerk/Flats/Packing/Picking
 Meeting Customer Expectations by Offering fast delivery dates by loading trailers
completely
 Properly packaging products
 Picking the right amount of items to be packaged, and capturing the packages
that were mislabeledin the flats
Skills:
 Speaks and understands Spanish, but not fluent
 Expertise in Sales, retail and customer service
 Advanced in Excel, Microsoft Word, Power Point, and other Miscellaneous
Programs
Education:
 Attended College: Northern Arizona University
 Received: High School Diploma 2008