Carrie Robertson is seeking a service-oriented position that provides opportunities for growth. She has 15 years of experience in customer service, retail, childcare, and food service roles. Her skills include running classrooms, creating lesson plans, sales, resolving customer issues, Microsoft Office, and phone systems. References are available upon request.

1. Carrie Robertson
Compassrose87@outlook.com
253-292-7421
Objective:
A service-oriented individual, I am looking for a mentally stimulating environment that will
provide an opportunity for growth and the chance to gain knowledge. Communicative and
professional, I display a positive demeanor. I enjoy being challenged and am looking to be able
to rise up within the company, providing you with superior service and a superior work ethic.
Organizational/Management:
-Experience with running classroomof up to 15 children by self and up to 45 with another
teacher.
- Am experienced in creating lesson plans and art projects.
-Have worked with children in ages ranging from 5 weeks to 12 years old in class setting.
-Eight years customer service experience.
-Two year of call center customer service experience.
-Two years fine dining experience.
-Two years bakery experience.
-Experience with multi-phone technical support.
-Experience with answering billing questions.
-Experience running small store/department alone.
-Experience with knowledge in both key and touch screen registers.
-Often placed in charge of projects.
-Experience in accounting and filling out revenue paperwork.
-Experience with working with small children ages ranging from 5 weeks to 12 years old, and
running classroom alone.
Customer Relations:
-Assisted customers in choosing/ordering goods.
-Experienced with making sales.
-Have phone etiquette skills, including using a multi-phone system.
-Experience with filling orders.
-Experienced at resolving customers issues and de-escalating calls.
Communication:

2. -Skilled in using Microsoft Word and PowerPoint.
-Knowledgeable with ACSS computer systems.
-Skilled typist at 45+ WPM
Employment History:
-Bakery Clerk- Albertson- Tacoma 2005-2007
-Cashier- World Market- Tacoma 2007-2008
-Store Clerk- Tacoma Tropical Fish and Pets- Tacoma 2008
-Hostess- Emerald Queen Casino- Fife 2008-2010
-Customer Care Representative- Xerox- Federal Way 2011-2013
-Teacher’s Assistant- Kid’s Country- Tacoma 2014-2014
-Customer Service Representative -REI- Sumner 2014-2015
-Server- Burger Ranch- Tacoma 2015-current
Education and Training:
Tacoma School of the Arts 2005
ITT 2006-2008
CPR Certification
Professional References:
Ashley Chisum: 253-298-7897
Diana Middleton: 253-592-5115
Katrina Lenti: 253-222-8298