1. Curriculum Vitae
Personal information
First name / Surname Konstantinos Markesinis
Address 14, Vosporou Street, Ilioupoli, P.C 163 41 Athens, Greece
Telephone +30 6972 898175
E-mail kostasmarkesinis@yahoo.com
Nationality Greek
Date of birth 08 May 1970
Gender Male
Desired employment /
Occupational field
Customer Service
An ambitious and dedicated customer service manager with strong practical and technical skills
and a range of experience within luxury goods and especially watch making industry
(Breitling, Audemars Piguet, Carl F. Bucherer, Parmigiani Fleurier, Eterna, Porsche Design).
Having a sound knowledge of organising customer service departments, testing and evaluating
high end time pieces and overall effectiveness.
Consistently achieving high customer satisfaction rankings, improvements to the bottom line
and turnaround of underperforming operations.
Currently seeking a challenging professional customer - after sales service or sales position
either in Europe or abroad.
Work experience
Dates August 2009 - Onwards
Occupation or position held Customer Service and Relation Manager
Main activities and
responsibilities
 Providing clear leadership and direction to the customer service team on a daily basis.
 Inspiring and leading customer service teams.
 Promoting a hardworking, successful and pleasant team environment.
 Actively identifying areas where processes and systems can be improved so that costs can
be saved or revenue increased.
 Automated and simplified daily processes within an emphasis on reports and data feeds,
spare parts, ordering, end customer communication.
 Running the repair flow and registering each repair on the FTP, checking the repair
tracking system.
 Communication with Headquarters.
 Developing strong links to internal and external stakeholders.
 Ensuring consistently high levels of customer excellence at all times.
 Dealing the needs of the end customers.
 Solving potential acquires and acting on customer feedback.
 Motivating customers to use the company’s services more.
Name and address of employer Breitling Greece, Chrono Hellas LTD
18 Petraki Street P.C 105 63, Syntagma - Athens, Greece
www.breitling.com

2. Type of business or sector Official Agent and Distributor (Greek and Cypriot Market)
Dates September 2006 – July 2009
Occupation or position held Sales Representative
Main activities and
responsibilities
Contacting prospective clients, assessing their requirements then selling them the company’s
products and services that match their needs.
Also responsible for maintaining ongoing relationships with customers to foster repeat
business.
Name and address of employer Michalis S.A.
04, Voukourestiou Street, P.C 105 64, Syntagma - Athens, Greece
Type of business or sector Jewellery Company
Dates October 1996 – July 2006
Occupation or position held Watch Repair Specialist
Main activities and
responsibilities
Specialize in the repair and overhaul of mechanical and quartz movement wristwatches and
chronographs such as Festina and Jaguar Time pieces.
Name and address of employer Festina, M. Kokkori Kostopoulou & Co LTD
12, Karagiorgi Servias Street, P.C 105 64, Syntagma – Athens, Greece
Type of business or sector Official Agent and Distributor
Education
Dates September 1994 - June 1996
Title of qualification awarded Degree of the Watch Making Department of Athens
National Scholarship
Name and type of organisation
providing education and training
Technical Watch Making Institute of Greece
Dates January 1992 – August 1992
Title of qualification awarded Certificate in “Principles of Programming and Computer Science”
Name and type of organisation
providing education and training
ELKEPA – Institute of Greek Productivity
Dates September 1990 – September 1994
Title of qualification awarded Ptychion in “Divinity”
Name and type of organisation
providing education and training
National and Kapodistrian University of Athens, Greece
Department of Divinity
Level in national or international
classification
ISCED 5A
Personal skills and
competences
Mother tongue(s) Greek
Other language(s) Excellent Command in English
Fair Command in French

3. Social skills and competences Communicative: Collaboration with multi-cultural co-workers.
Teamwork: In 20 years work experience teamwork was always essential part of the job.
Motivational: In daily basis, I am very optimistic and try to motivate everyone around me for
better results.
Excellent communication skills and able to work closely with both clients and other specialists
such as Agents, Distributors, Sales Managers, Watch makers, etc.
Organisational skills and
competences
Leadership: Responsibility and motivation of team of 5 to 15 people.
Perception: Problems that needs to be fixed or a goal that needs to be achieved.
Flexibility: There is always a way to overcome obstacles.
Hard worker: I am conscientious and diligent to accomplish my assigned tasks and goals.
Computer skills
Attendances
MS Office – FTP – Tracking System
Annual Training Courses in Switzerland
Breitling (Grenchen)
Audemars Piguet (Le Brassus) AP Academy Level 1 and 2
Breitling Convention for Customer Service Managers in Neuchâtel in 2012
Annual participation in SIHH Geneva (Salon International de la Haute Horlogerie)
Basel Fair (Baselworld – The World Watch and Jewellery Show)
Driving licence
Interests
Category B driving licence
Fine Arts, Reading