WCA eCommerce London 2018 Paolo Giannotti, Italmondo

1. WWW.WCAECOMMERCE.COM
3PL’s opportunities integrating with marketplace
platforms
London 2018
Name, Title & Company
ITLM Group

2. WWW.WCAECOMMERCE.COM
Company Profile
Italmondo S.p.a. was founded in Milan in 1953 by Mr. Giacinto Chiesa.
Between the 60s and 90s branches were opened all over Italy to consolidate the Company’s presence
on the Italian market.
In the 90’s the expansion moved towards Asia and South-east Asia. In parallel, in 1991 the Belgium
platform Euroterminal was opened in Mouscron to serve France and Benelux market.
In 2006 the Group Headquarter moved to Lainate. In 2016 Supernova, the IT Hub of the Group was
founded.
In 2018 the Group Headquarter moved to the new offices in Arluno.
Today ITLM Group has 25 direct branches in 10 Countries and partners in 115 Countries all over the
World.
WITH MORE THAN 65 YEARS OF HISTORY, ITLM GROUP IS A LEADING COMPANY
IN ITALY AND EUROPE IN TRANSPORTATION AND LOGISTICS
65 years of
History
15 million
parcels
25 branches 500.000 sqm
(250.000 covered)
430
employees
800
contributors

3. Supernova Hub
Thanks to the vision and effort of Mr. Federico Pozzi Chiesa, in the past 5 years ITLM has made
significant investments in the creation of an internal IT hub dedicated to the development of new
technologies for the e-commerce and digital market.
THE OBJECTIVE OF SUPERNOVA HUB IS TO ACCELERATE THE GROWTH OF INNOVATIVE
STARTUPS IN THE E-COMMERCE AND SMART LOGISTICS ECOSYSTEM, EXPLOITING THE
TEAM’S MANY YEARS OF EXPERIENCE.
Thanks to its expertise in IT, the network of investors and business angels and its experience with
a proven investment model, Supernova Hub is today a group of integrated Companies that can
create synergies while maintaining time-to-market and high performance.
The first successful Project of Supernova Hub was Sendabox, the first e-logistics and online
shipping platform for private and e-commerce customers. Current portfolio includes 12
successful Companies.
FOUNDED BY FEDERICO POZZI CHIESA, SUPERNOVA HUB IS THE CORPORATE
ACCELERATOR OF ITLM GROUP FOR SERVING THE E-COMMERCE AND DIGITAL
MARKET
WWW.WCAECOMMERCE.COM
Online platform for
shipping management
and e-commerce
development
Online HVAC services
with home installation
Chatbots and Artificial
Intelligence for logistics and
e-commerce
IT Factory for logistics, e-
commerce and ERP systems
development

4. The 4 challenges of e-commerce to
Logistics
WWW.WCAECOMMERCE.COM
Integration & Automation
Capability to provide full E2E
integration through software in the
whole supply chain, from the order
reception to the return
management, to avoid errors,
provide online information and
save resources
High quality and fast delivery
On client side, possibility to have
infra-day deliveries after order
placing as well as possibility to
receive packs after working time or
during weekends. Furthermore,
capability to grant business
continuity
Cost optimization
Capability to save money thanks to
process optimization in the
warehouse operations and in the
delivery. This leads on client side to
competitive rates with no impact
on service’s quality
Real time tracking
Availability on client side of real time
tracking for their packs, on e-
commerce side of update status on
orders preparation and product
stocks

5. Sendabox at a glance
WWW.WCAECOMMERCE.COM
 Online comparison of prices for shipments of boxes, pallets, envelopes and
registered mails
 Direct choice of preferred shipment service by customer (based on type
and price), comparing the rates offered by the main Italian and International
Carriers
 Possibility for medium and big e-commerce to manage directly their own
warehouse
 Direct integration with most of the e-commerce frameworks, such as
Magento, Prestashop, Shopify and WooCommerce
BRT SDA
DHL DPD TNT
NEXIVE
SKYNET
UPS
 Sendabox has selected the best National and International
Carriers, implementing for each of them a technological
integration which provides:
 Online transmission of orders
 Real time tracking
 Integration with Customer Care
 The technological integrations and the extension of the
partnerships are constantly under development

6. Sendabox strengths
WWW.WCAECOMMERCE.COM
Advanced
technological
platform based
on resilient
Infrastr.
Advanced
technological
platform based
on resilient
stack
Dedicated
Customer Care
for support on
shipments
Dedicated
plugins for
major e-
commerce
framework
Many Carriers
in a single,
integrated
interface
Internal IT
Factory for
software
development
Competitive
rates thanks to
volumes
consolidation
 Custom developments
on .NET, PHP and
JavaScript
 EDI and API
developments
 Mobile app
development on
Android and IOS
 E-commerce
development on
Magento, Prestashop,
WooCommerce and
Shopify

7. Sendabox for e-commerce
WWW.WCAECOMMERCE.COM
SENDABOX IS THE ITLM SOLUTION FOR E-COMMERCE OF ANY SIZE, THANKS TO
THE HIGH INTEGRATION MADE AVAILABLE BETWEEN ALL THE STEPS OF THE
LOGISTICS PROCESS
Automatic orders
reception from e-
commerce
Orders
preparation
(Picking &
Packing)
Orders
dispatching to
different Carriers
Shipping via
express Carriers
Delivery to PUDO
points (or final
Customers)
Sendabox returns
management
module

8. WWW.WCAECOMMERCE.COM
Sendabox Software Architecture
Altri
Integration Layer
(Sendabox)
e-commerce X e-commerce Ze-commerce Y e-commerce W
API API API CSV
Warehouse Management System
Shipping Manager
(Sendabox)
DPD SDA UPS …
Dashboard for
order
management
(Sendabox)
THE CORE SYSTEM IS MADE OF DIFFERENT SOFTWARE LAYERS, WHICH HAVE
THE GOAL TO INTEGRATE AND AUTOMATE THE WHOLE LOGISTIC PROCESS
Sending of orders/real
time tracking
Real time
tracking
Real time
tracking
Real time
tracking
Real time
tracking
Sending of orders
Automatic
printing of labels
in the
warehouse

9. Sendabox shipping manager
WWW.WCAECOMMERCE.COM
Optimization of
shipping rates based
on weights and
destinations
Fast switching of
traffic from one Carrier
to another in case of
issues like strikes,
incidents etc.
Possibility to send
back to the Customer
automatically the real
time tracking of each
shipping
Optimized operations
in warehouses, with
subsequent reduction
of errors, losses etc.
SENDABOX SHIPPING MANAGER ALLOWS CUSTOMERS TO SWITCH IN REAL TIME
THE CARRIERS PER EACH SHIPPING BASED ON PARAMETERS LIKE: WEIGHT,
SIZE, DESTINATION ZIP CODE

10. Sendabox network of PUDO Points
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1.100 pick-up
points
Points are
already
integrated in the
systems
~ 2.000 points by
end of 2018
~ 13.500 UPS
points all over
Europe
integrated
IN ITALY, SENDABOX HAS CREATED ITS OWN PROPRIETARY NETWORK OF PUDO
POINTS, CONSISTING OF MORE THAN 1.000 POINTS INTEGRATED IN THE SHIPPING
MANAGER SYSTEM

11. Highlights
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• ITLM vision for e-commerce is to provide a complete end-to-end solution that
integrate and automate the whole logistic and shipping process
• The goal is to provide a set of real value added services both for the e-commerce
customers and the final clients of these
• Thanks to Sendabox e-commerce customers can save money and improve the
service through the optimization of the logistic operations in the warehouse and the
last mile deliveries
• On the clients’ side, parcels can be
delivered faster and with no break in
the service (i.e. in case of strike), as
well as directly to PUDO points,
reducing in this way the possibility of
delivery failures
• Through the return module, end clients
can easily return partially or totally
their orders

12. Thank you
WWW.WCAECOMMERCE.COM
Paolo Giannotti
Sendabox & Supernova Factory
General Manager
Telephone: +39 02 86882958
Mobile: +39 331 5446626
Mail: paolo.giannotti@sendabox.it
Federico Pozzi Chiesa
ITLM Group CEO
Sendabox Founder & CEO
Suoernova Founder & CEO
Mail: federico.pozzichiesa@italmondo.com
Massimo Pozzi Chiesa
ITLM Group Overseas Director
ITLM Group Board Member
Mail: m.pozzichiesa@italmondo.com