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Breaching the Gaps in the Multi-Partner Chain
- 1. WWW.WCAECOMMERCE.COM Breaching the gaps in the multi partner chain Name, Title & Company Alain Guerin Swiss WorldCargo
- 3. WWW.WCAECOMMERCE.COM #WCAECOMMERCE Swiss WorldCargo . 130 Destinations 97% Flown as Planned. CargoiQ platinum member. 71 Net Promoter Score (NPS) vs industry 52 (CSI 2016). 90 Passenger Aircraft + road feeder services 2016, 2017, 2018 Winner of DHL CARE award 600’000 AWBs per year 300 Staff SWISS X-Presso SWISS Valuables SWISS Argus SWISS Celsius Active Dangerous Goods Pets and Live Animals Personal Belongings On Board Courier Special Care Products Other Services 80 Countries $ 13% contribution to SWISS bottom line
- 4. The challenges of today’s supply chain Global trade has changed the world… … but shipping and air cargo has remained old-fashioned • Thinking sequential • in silo Supply chain is multi-party, a network of enterprises So let’s build bridges !
- 5. What does eCommerce expects from logistics? Icons from flaticon.com Chart Inspired by Rakuten “How to keep online customers happy in 5 easy steps” Happy customer, more sales. WorldWide Fast Delivery Scheduled Delivery Order Tracking Inexpensive/ included shipping Expectations for international deliveries get closer to domestic deliveries standards: Only airfreight can do this. Consumers are not necessarily at home, consumers are not necessarily still: Need for top quality, flexible last mile. Vague tracking is already old, the current consumer expects specific tracking points throughout the journey: Integrated end to end visibility is a must. FREE undermines the value our the industry: Partnerships increase service value. Gaps in the multi- partner chain Integrated Track & Trace Integrated labeling system WorldWide coverage
- 6. Swiss WorldCargo eCommerce solutions The Middle Mile Provider as Network link: building bridges End-to-end visibility and track & trace with IT integrated and state-of -the art technology. Solutions for returns and undeliverables Worldwide coverage DDP/ DDU customs clearance LMD labels from the origin Average delivery 3 to 4 days
- 7. Our first successful pilot and prototype The eShop receives online purchases from abroad Parcel details are sent to Swiss WorldCargo platform through forwarder. The LMD labels are generated by the platform for the packing team. One AWB is issued per destination Item details are sent to Last Mile Delivery Partner for barcode generation and customs pre- clearance eShopper receives goods Un – deliverables & returns are returned to origin & tracking reference added to the data base Purchase, AWB and LMD references are linked for track and trace purposes
- 8. Thank you WWW.WCAECOMMERCE.COM #WCAECOMMERCE Alain Guerin Director Head of Products, Services & Technology Management alain.guerin@swiss.com