1. Krystal K. Medina
12020 N Gessner Rd #6305
Houston TX 77064
PH: 832-604-7376
Cell: 832-710-8623
krystaljosem@aol.com
Summary
Over 12 years experience in medical office procedures with emphasis on collections of delinquent accounts.
Additional experience includes managing up to 15 employees, performing evaluations, hiring, and firing,
making schedules, receiving goods, and providing customer service. Has also worked as an administrative
assistant. Has been responsible for managing and balancing a cash drawer as cashier. Has worked an auto-
dialer. A bilingual, team player, able to multi-task a heavy workload with minimal supervision. Proficient in
MS Word, Excel, and PowerPoint.
Professional Experience
Tex Express/Express Professionals Houston, TX 5/2015- 6/2015
Admin Assistant (281) 931-7100
• Keeps official records and recommends administrative policies
• Takes incoming calls, records and delivers accurate messages
• Perform general administrative duties including such as filing and documenting and faxing
• Perform data entry as directed to maintain systems, lists, and reports
Blessed to be able to stay home and Houston, TX 12/2010 – Present
Raise family
LCD Logistics Houston, TX 9/2010 – 12/2010
Assistant Dispatcher
• Dispatched trucks to various destinations country-wide and updated database with trip particulars
• Tracked and monitored delivery deadlines
• Processed incoming trucking orders
Thomas & Betts through Chase Professionals Houston, TX 6/2010 – 9/2010
Administrative Assistant
• Processed purchase orders
• Verified orders as part of purchase order closeout
• Maintained a paper filing system
• Verified and received purchase order numbers
CRSI Collection Agency Houston, TX 4/2009 – 6/2010
Collector
• Entered data and verified debtor’s information
• Called debtor to collect outstanding charges or made payment arrangements
• Sent past due account to credit bureau
• Received post dated check and credit card information

2. Houston National Golf Course Houston, TX 7/2008 – 3/2009
Waitress, Food, and Beverage Manager
• Performed weekly inventory of alcohol, perishables, and non-perishable items
• Received orders, verified quantities, and stocked goods
• Oversaw entire operation, supervising and managing up to 15 employees
• Made work schedules and determined substitutes
• Ensured hosted events received their correct food and drink orders
• Conducted performance evaluations; also, hired and fired
Monarch Pain and Rehabilitation Center Houston, TX 3/2008 – 6/2008
Patient Referral
• Observed the patients whereabouts at all times, including their goings in and out of the clinic
• Directed patients to their proper modalities
• Assisted in the Physical Rehab department
• Performed a six-month follow-up survey of rehab patients
• Obtained job descriptions for employers of work hardening, work conditioning, and FCE
Advance Pain Management Houston, TX 8/2007 – 2/2008
Receptionist/Billing/Collections 1/2010 – 3/2010
• Entered data, verified insurance, collected accounts receivable, and billed accounts
• Answered phones, made appointments, and signed patients into computer system
• Assisted chiropractor with treating patients with hot and cold packs, massage, and assisted with exercise
TPI Staffing Cypress, TX 5/2006 – 5/2007
Accounting Asst/Data Entry
• Performed data entry on spreadsheet using Excel
• Entered insurance information in computer system
• Performed account receivables and other clerical duties
• Compared bookkeeping books to data entry and made adjustments
IRMC Houston, TX 11/2005 – 1/2006
Medical Collections
• Obtained certification in the HIPPA and FDCPA laws
• Called to collect on outstanding charges or made payment arrangements
• Used Callic Pay to collect credit card payments and post dated checks
• Entered insurance information to obtain payments and used dialer system to contact debtors
John Eagle Honda Houston, TX 9/2005 – 11/2005
Customer Service/Call Center
• Entered data in computer and verified information
• Provided customer service by answering questions and providing pricing over the phone
• Expanded sales by promoting the product over the phone and emails
• Increased sales revenue as a phone sale representative
Moved to Texas 12/2004 – 8/2005

3. Rockland Lake Golf Course Congers, NY 7/2004 – 11/2004
Bookkeeping/Receptionist/Cashier
• Performed cashier duties tending cash or credit for services given
• Kept books in order for the golf course and answered phones
• Performed receptionist and clerical duties
• Made sure that all accounting for the golf course were in order to increase revenue
Education
G.E.D.,
Attending South University for Associates in Heath Science. Scheduled to Graduate 2017