This document contains the resume of Kristena Brown. She has over 15 years of experience in customer service, medical billing, and accounts receivable roles. Her skills include proficiency with Microsoft Office, accounts receivable, billing, and customer service. She is currently seeking a challenging position that utilizes her skills.

1. Kristena Brown
42 Walnut Ave
Berwyn, PA 19312
(610)504-7399
Kristena.brown@yahoo.com
PROFESSIONALSUMMARY
To secure a challenging position within a dynamic company utilizing my customer service,
medical billing, and office skills, excellent communication skills as well as strong computer
literacy. Self-motivated, enthusiastic, detail –oriented, deadline driven professional with a
positive attitude.
COMPUTER SKILLS
Microsoft Word, Excel & Outlook
PROFESSIONAL EXPERIENCE:
Accounting Principals / Crozer / Chester, PA 8/16-11/16
Accounts Receivable Specialist
 Make daily collection calls to ensure claims was process correctly
 Conduct account research and analysis
 Prepare and maintain various reports
 Maintain an accurate aging report
 Identify and execute the necessary process adjustments
 Send statement to outstanding customers
 Reconcile A/R to the G/L
 Interact with customers to resolve outstanding issues
 Review patients accounts to ensure that charges are accurate
BYL Companies / West Chester, PA 4/14-7/16
Customer Service Representative
 Answered patient inquiries about billing, procedures, policies and available services
 Called patients to advise them of their account balance, set up payment
arrangements to help pay off balance
 Advised patient of financial assistance that will help if they don’t have insurance or
have a huge balance after insurance pays
 Called patient to get insurance information if it wasn’t provided at the time of service
Randstad / Emcare / Horsham, PA 1/14-3/14
Billing Clerk
 Looked up medical records, printing and sorting face sheet
 Batched medical records and face sheet, sent to billing department for coding
Aspire Business Consulting / J.G. Wentworth / Wayne, PA 11/13- 1/14
Customer Service Representative
 Assist current customer with their financial needs
 Manage current customer accounts

2. Pyramid Consulting / Accenture LLC / Wayne, PA 8/13- 10/13
Accounts Receivable
 Called customers worldwide to acquire payment status on invoices and statement
which was sent
 Generate statement and invoices to be sent to customer, submit statement and
invoices via email or via ups
 Called various worldwide customers to verify if invoice was received or if there is any
issues with invoices and why payment has not been issued or when payment will be
released
 Faxed and filed away invoices which was sent to customers
Accountrack Medical Practice / Exton, PA 5/13-7/13
Accounts Receivable
 Answered patient inquiries about billing, procedures, policies and available services
 Distributed paperwork make calls to patients to remind them of bills coming due,
including filing, data entry and document files
 Generated invoices to be sent to patients, submit claims to insurance
 Called insurance company to ensure claim was processed correctly
 Called insurance company regarding denials and getting then to reprocess claim.
Paoli Pointe Retirement / Paoli, PA 2/13-4/13
Home Health Aide
 Performed a variety of duties as requested by client, such as obtaining household
supplies and running errands
 Administered prescribed oral medications under written direction of physician and
other aide
 Changed dressings, prepared food
EM, INC. / Westchester, PA 8/11-5/12
Babysitting
 Planned, arranged and provided meals for children
 Kept records of everyday activities and health information about each child
 Bathed, dressed and fed infants and children
 Organized and took part in activities; for example games, crafts, reading and outings
to give pleasure and exercise
 Disciplined children in keeping with the methods requested by the parents
 Performed light housekeeping duties
 Maintained a fit environment in the home
 Arranged formulas and changed diapers for babies
 Kept an eye on children’s activities, for example meals and rest periods, as told by
parents
Bank of America Tax Corporation/ Remx / King of Prussia, PA 8/09-6/10 & 8/10-5/11
Data Entry Clerk
 Called tax collector, assessor to verify appraisal value on properties
 Reviewed balance in escrow account and verify tax amounts that
are due with tax collector
 Data retrieval, looked up tax amount and loan number making sure

3. loan matches correct property owner
 Entered data into tax procurement system
 Checked various counties and school websites for tax amounts and
delinquencies
 Made sure we receive tax bill or file in a timely manner
Remx / Catholic Health Initiatives / Exton, PA 2/09-5/09
Patient Account Representative
 Answered patient inquiries about billing, procedures, policies and available services
 Distributed paperwork, made calls to patients to remind them of bills coming due,
including filing, data entry and document files
 Viewed the patient’s account to ensure that charges are accurate
 Called the patient’s insurance company to ensure services are approved for payment
 Contacted the patient and attempted to collect payment, also contacted a
collection agency or an attorney to help collect payment from the patient
 Sent out correspondence letters to request payment from customers
Currence, Inc. / Skokie, IL 5/04-11/08
Data Entry / Medical Biller
 Answered phone line, greeting and assisting patient with billing questions
 Preformed administrative duties such as copying, faxing and filing medical document
 Medical billing and insurance claim filing
 Knowledge of medical software such as CPT-4 coding , ICD-9 coding, CM1500
forms and UB92 forms
 Looked up ICD-9 codes to verify if a code has been changed and entered payments
and updated patients demographic into the system
 Responsible for compiling amounts owed to medical facility
 Reviewed and maintained orders, invoices and records to ensure accuracy
 Maintained all patient payment records, compiled data, computed fees and charges
 Calculated rates for goods, service, and prepared invoices for billing purposes
 Provided exceptional customer service
EDUCATION
St Croix General High, St Croix, US Virgin Island 1996
ACCREDITATIONS
Job-Readiness and Computer Training Program
Certificated Received
Employee of the year 2006
References are available upon request