1. Gene A. Young
21228 11th Dr. SE, Bothell, WA 98021
gene.young006@gmail.com 206-334-7609 (c)
Professional Profile
I am Highly focused and accountable. Self-motivated, a quick learner with experience in customer service,
billing, SAP usage and employee leadership.
Core Competencies
• Quality Assurance
• Materials Management
• Inventory Coordination
• Shipping & Receiving
• Billing
• Process Improvements
• Communication Skills
• Training
• Cash Handling
• Claims Processing
• Relationship Building
• Team Building
• Customer Service Specialist
• Account Management
• Data Base Management
Professional Experience
Puget Sound Energy Bothell,WA 2009-curent
Claims Representative
• Respond to customer inquiries via telephone, email and in person.
• Review damage claim packets for accuracy and completeness prior to billing.
• Generates and follows up on billing documents in SAP/WEB IC –Including account charges
or corrections.
• Provides information and respond to inquiries from other departments, outside vendors and
service providers to ensure claim charges are appropriate and applied to the correct work orders.
• Generate and maintain follow-work queue for payment reminder notices that go out to the
customer.
• Set up payment installment plans in SAP/WEB IC
• Assist in the research of aging claims to ensure timely processing of billing and write-offs
• Prepare and disperse Legal documents in anticipation of litigation.
• Correspond with State, county and city jurisdictions and agencies.
• Prepare cost breakdowns and billing detail documentation and follow-up information as required
by PSE collection attorney, local courts for restitution hearings and insurance companies.
• Train new hires; perform side by side coaching on policy and procedures.
• Assist and support other Claim Representatives and coordinate division of workload when
required..
• Assist and support Claim Agents.
Loaned Executive September 2011-December 2011
• Served as 2011 Loaned Executive from PSE for United Way of King County
• Championed for the purpose of securing support from Corporate Audiences for United Way
• Partnered with United Way officers on Strategy and techniques to increase donations
• Spoke publicly on behalf of United Way and its purpose, delivering motivational speeches.

2. Pro Team Janitorial Seattle, WA 2009-
2011
Building Maintenance Foreman
Maintained PT employment while working FT for Puget Sound Energy
• Managed personnel and provided oversight for 5 buildings with a team of 3 associates
• Created and environment of trust, cooperation and empowerment to achieve daily goals
• Trained team members on standard operating procedures and maintenance protocols related to
general sanitation, waste removal
• Complied with all OSHA and Corporate Safety Policies
• Assisted associates with organization to ensure optimal productivity and prioritized work
assignments
• Administered scheduling duties for assigned team; plus 2 other
• Handled client concerns and problems to resolution and satisfaction
Print West Seattle, WA 2008-
2009
Warehouse Manager
Began working with this print vendor in a full-time setting as a Shipping & Receiving Coordinator.
Promoted to Warehouse Manager duties
• Organized, maintained and managed warehouse inventory
• Processed invoices, bills of lading and developed reports referencing goods received
• Processed and filled purchase orders from existing inventory using UPS and FEDEX
• Provided support for print shop personnel
• Managed and supervised vendors
• Maintained Customer Files
• Provided oversight to Facility Maintenance, upkeep and repairs
• Assisted with the research & correction of receiving errors,damaged freight and/or defectives
• Loading and unloading trucks with a standup forklift.
Aerotek Commercial Staffing Seattle, WA
Temporary-08
Inventory Control Coordinator/Warehouse Manager
Attained short term, temporary work with this print vendor as a Shipping & Receiving Coordinator,
handling Warehouse Manager duties
• Organized, cataloged, and maintained serialized inventory
• Handled product recalls, tracking and returns
• Provided support and general oversight for material handlers and shippers
• Management of inventory database and ensured accuracy of data entry
• Processed paperwork and developed reports regarding goods received, reconciliation
and delivery of goods
Seattle Glass Block Seattle,WA 2000-
2007
Warehouse Manager
Responsible for overall direction, coordination and evaluation of the warehouse. Provided leadership and
oversight of warehouse and shop team members to ensure completion of orders. Appraised staff
performance; rewarded, disciplined, and addressed customer complaints, as well as resolved problems for
department staff members. Additional responsibilities in this role included:

3. • Engaged in daily tasks including process improvement, inventory, evaluating, controlling
and tracking goals and timetables.
• Ensured proper execution and implementation of all company policies and procedures with
regard to picking, packing, shipping, receiving and inventory management.
• Trained new and existing staff on effective inventory techniques and daily tasks
• Conducted on-site inspections to evaluate to ensure adherence to safety standards in
forklift operations, proper stacking packing techniques
• Hiring, and evaluating new employees to create high performing teams.
• Responsible for monitoring and reporting team’s performance to upper management.
• Planned layout of stockroom, warehouse and other storage areas considering turnover,
size, weight and related factors of items stored.
• Oversight and Approval of inventory adjustments made by warehouse staff.
• Worked with other departments and corporate office on product ordering.
• Handled all facility maintenance including pressure washing, plumbing, painting and
structural repairs
• Assisted with the research and correction of shipping and receiving errors,disposition
of defective goods, updating of shipping and receiving procedures.
• Loading and unloading of transport carriers ensuring efficiency in dock operations
TECHNOLOGY * EDUCATION * TRAINING
Proficient in the following:
• Microsoft Office Applications – (Word, Excel, PowerPoint, IE)
• SAP CRM Customer Information Systems
• Currently studying Energy Regulation Fundamentals
• Currently studying Electric System Fundamentals
College ofthe Americas Vocational Institute 1984-1986
• Electronics Technology
Certifications:
• Accounts Payable
• Records Management
• Security and Controls Training
• SOX Compliance
• OSHA Standards
• PracticalBasic Electricity
• Accounting Equivalency per PSE Human Resources
•
•
•
• References Available Upon Request