1. CATHY JOHANNISSON
3 Pheasant Run, Weare, NH 03281
Home: 603-529-2932 Cell: 603-315-1976
cathy.johannisson@hpe.com
CAREER OVERVIEW
Results-Driven business management professional with broad scope of experience encompassing problem
resolution, global leadership, client/vendor relations, and business development. Possess 9 years proven leadership ability
to assess technical capabilities, create and implement process improvements, ability to turn-around failing teams and
streamline operations for business efficiency.
I am looking for a career which will best utilize the experience that I have gained as a manager and to best utilize my MBA.
I want to be able to guide and shape the future of a company or department. I am a proven leader and have the knowledge
and expertise needed to direct and lead people. I have a proven record of developing customer relationships.
QUALIFICATIONS
Team Leadership People Development
Customer Management Relationship Development
Customer Escalation Resolution Management of Salary and Bonus
Project Management Problem Resolution
Cost Savings Analysis Global Leadership
ACCOMPLISHMENTS
 Successfully manage and integrate a local team more effectively into the global team, shifting team culture.
 Effectively work with teams across different cultures, globally.
 Reduced labor costs by managing overtime more effectively.
 Developed procedures to reduce errors in data keeping.
 Reduction in material costs by managing parts used and consumed by engineers.
WORK EXPERIENCE
HEWLETT PACKARD ENTERPRISE
Littleton, MA
CSC Networking Manager 07/2015 to Present
 Manage a remote CSC team in the Networking Tower
 Innovative problem solving, develop solutions where none existed
 Manage world-wide customer escalations
 Develop and maintain excellence standards within the team and to integrate with the CSC in other locations
HEWLETT-PACKARD
Andover, MA
Services Delivery Manager
04/2008 to 07/2015
 Maintained a positive work environment by recommending or implementing personnel actions, such as employee
selection, evaluation, rewards, or disciplinary actions.
 Manage large physical area, many employees, customers and projects.
 Develop customer relationships, manage escalations and provide a clear path for problem resolution. Work with
internal teams globally to provide the best possible experience for our customers.
HEWLETT-PACKARD
Atlanta,GA

2. Remote Support Services Advocate
01/2001 to 04/2008
 Developed relationship with Critical Services Customers. Responsible for problem management, reporting, trend
analysis.
 Escalation path for all problem resolution.
HEWLETT-PACKARD
Atlanta,GA
Support Engineer
05/1998 to 01/2001
 Responsible for technical problem resolution for HP's call center.
 Supported many different platforms and products ranging from database, languages and operating systems.
 Responsible for developing action plans for problem resolution. Took ownership of problem from beginning
through resolution.
EDUCATION AND TRAINING
MASTER OF BUSINESS ADMINISTRATION February 2016
Daniel Webster College, Nashua, NH
BACHELOR OF ARTS: INFORMATION SYSTEMS 2003
University Of Maryland, College Park, MD
ASSOCIATE OF ARTS: INFORMATION SYSTEMS 1987
Anne Arundel Community College, Arnold, MD
TECHNICAL CERTIFICATE: PROGRAMMING 1984
Yorktown Business Institute, Glen Burnie, MD