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Mansi Khanna
S 9/18- DLF Phase-III,
Gurgaon, Haryana.
Mobile No: 9971112763, 9971119663
Khanna.mansi22@gmail.com
PROFILE
A position with balanced mix of execution and management responsibility
PROFESSIONAL & SOFT SKILL SETS
 A competent Professional with 13+ years of experience in handling Administration.
 A strategic planner with expertise in maintaining quality of service delivery, minimum turn-around-time and
consistently improving customer satisfaction levels.
 Demonstrated excellence in adhering to SLAs and work processes and managing cost-effective operations.
 Achievement oriented with excellent people management skills & ability to manage change with ease.
 Good team player with ability to lead team by example and motivate them to achieve desired objectives.
CAREER CONTOUR
2007 till 2014
Company –BhartiRetail ltd
2014 till date
Company - Walmart India Pvt Ltd
I got into the Retail Business with Bharti Retail ltd which had around 200 Stores but with Demerger between Bharti and
Walmart I was taken over by Walmart India Pvt Ltd which currently has 21 Wholesale Stores.
COMPANY SYNOPSIS Bharti Retail Ltd
Business –All India Retail Stores Network.
Employee No’s –6,000
Team Size –15
Vendor No’s –35
Reporting to – General Manager
COMPANY SYNOPSIS Walmart India Pvt Ltd
Business – Wholesale Business
Employee No’s –4500+
Team Size –5
Vendor No’s –35
Designation –Senior Manager (Corporate Administration)
Reporting to – General Manager

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PROFESSIONAL SYNOPSIS
 Extensive experience in planning, budgeting & resource deployment for ensuring seamless accomplishment of
operational goals/ efficiency; with focus on bottom line profitability
 A keen planner, strategist & implementer with attained proficiency in resourcefully managing administration
related activities including housekeeping, infrastructure management, facilities planning, dispatch system &
general purchases.
 Effective communicator & leader with proficiency in managing people. Accomplished employee satisfaction,
thereby achieving highest organizational goals.
 Accountable for resource optimization, maintaining and promoting effectiveness of the organization and
Formulating organizational goals, objectives set up and monitored departments KRAs.
Job responsibilities
 Responsible for general administrative functions such as Communication system, Travel Management,Space
Management,Soft Services,Cafeteria,Office equipment’s,Expat management,House Lease etc.
 Responsible for getting the best deals with the low budget Airlines
 Responsible for all Contract Negotiations along with Commercial and Managing the Contracts.
 Planning of budgetary requirement, utilization and accounting of expenditure.Ensuring that we work on
EDLC(Everyday low cost) plan.On a monthly basis ensuring that we track the Budgeted Vs.Actual Spend
 Responsible for Vendor Management by ensuring that the Compliance is adhered too.Preparing proper SLA and
proper Scope of work and monthly meeting the vendors.
 Responsible for PAN India Hotel and Cab Vendornegotiations wherever Stores are being launched.
 Responsible for Implementing of ONLINE Admin processes.
 Responsible of Yearly budget Planning and Coordinating with Finance on same.
 Settling of Expats smoothly
 Develop capabilities of Sustainable Growth where we built up multi skills in our Team members.
 Planning with the other functions to drive down the Waste Management.
 Optimum utilization of space in the Facility
 Handled all big events like Yearly Business Meet where around 800 Associates have travelled from different store
locations to Gurgaon and have made their Travel/Transportation/Stay arrangements, handledFamily day and
Festivals.
 Responsible for Cafeteria Management. Ensured a Committee is formed and we meet once a month to review the
Quality. Also it is ensured that Food Testing is done on a Quarterly basis.
 Responsible for Inventory of Assets which is done twice a year to ensure 0%Variance.
 Handle all VIP visits and make sure there Stay and Transportation arrangement and travelling to stores goes
very smoothly.
 It is ensured on the monthly basis that we follow the contract labor guidelines. In fact on Quarterly basis the
Compliance team does the auditing and we get 100% Clearance from them.
Significant accomplishments:
 Worked on the EDLC plan in Transportation by implementing the Radio cabs
 Implemented the Process of ON bookings of Travel,Meeting Rooms,Visiting Cards,Stationary ordering.
 Contracts Initiated on PAN India with Hotels,and Stationary vendors where all stores launched
 Smooth setting of the New Office with the Project Team
 Initiated the Fire Drill standalone
 Demonstrated ability to maintain composure and work efficiently in a fast paced and high stress environment.
 Independently handled the BCP (Business continuity Plan) for Admin function.
 Worked hand in hand with Finance to ensure we bring down the spent minimum 10% of what Budget is given.
 Worked with HR in helping them make Policies related to Admin by bringing facts and Figures.
 VIP Visit of our CEO from USA went very smoothly
 Global HR summit arrangements with the best negotiations with Hotels for their stay and conference were done
flawlessly
 WIL (Women in Leadership) Conference arrangement with their Travel and stay arrangement was done
smoothly.
 Ensured all Back up Vendors in all fields of Admin
 Ensured NDC are received and provided to Finance by the Year end.
 Setting up of New Offices at different location by working with Project Team and Commercials
 Smooth and Flawless Demerger Process between Bharti and Walmart.

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2006 to 2007
Company - Jones Lang LaSalle -Indian leader in Real Estate Services
COMPANY SYNOPSIS
Site - B.A Continuum Solutions Pvt ltd(Bank of America)
Business – International Banking
Employee No’s –2,000
Employees served –2,000
Team Size –20
Vendor No’s –10
Annual Billing- Rs 1.20 Crores
Designation –Facility Manager
Reporting to – Sr Manager – Admin & Facility at BA Continuum
Job Responsibilities:
a) Facility Management
 Managing the Front Office, Facility Help Desk & MIS Billing
 Managing the Guest Relations. Handling the Clients, making their Hotel Stay & travel arrangements as and when
required
 Handling the Cafeteria Management
 Handling the Employee relations, Organizing events and cultural meets
 Handling the Housekeeping Services, Pantry Management & Pest Control Services
 Managing the Office Supplies & Stationary, Courier, Indoor Plants & Reprographics
 Managed Travel Desk till the time Travel Agent was not finalized
b) Resource & Procurement Management
Vendor Identification, Vendor Selection, Price Negotiation, Preferred Vendor List and LOI and Contract preparation.
Preparing Scope of Work and SLA for the vendors.
c) Miscellaneous
 Managing the data of Meal consumption
 Regular basis Weekly Review Meeting Reports and Monthly Management reports and preparing dash boards
 TrackerofVendors Contracts and payments
 Responsible for Budget Planning
 Responsible for the AMC
 Responsible for Food & water testing on regular basis
2004 to 2006
Company -C B Richard Ellis South Asia Pvt Ltd-Global leader in Real Estate Services
COMPANY SYNOPSIS
Site –IBM Daksh, Gurgaon
Business – Call Centre
Employee No’s –2,500

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Employees served –2,500
Team Size –5
Designation –Facility Manager
Job Responsibilities:
 All routine facility maintenance
 Electrical, Plumbing & Carpentry jobs
 Pantry Management
 Management of access control, CCTV & head sets
 Mail room and Soft services Management
 Security & Car parking.
 Liasoning with DLF
Site –Wipro Technologies, Gurgaon
Business – IT Processes
Employee No’s –100
Employees served –100
Team Size –2
Designation –Facility Manager
Job Responsibilities:
 Looking after the entire housekeeping- upkeep of area for 300 plus employees, managing the housekeeping
manpower area-wise, complying with statutory requirements and ensuring proper consumption of housekeeping
consumables
 Up keeping and maintenance of Cafeteria. Ensuring proper hygiene. Responsible for enlargement of employee
satisfaction indices. Control of services of snack bar and to ensure fresh snacks
 Responsible for keeping material adequately stocked. Issue as per requirement. Maintenance of monthly MIS
 Responsible for ensuring the dispatch of both National and International Mail / Packages and keeping records on
daily basis, which are being sent. Maintenance of monthly MIS
 End to end Front Office management vis-à-vis official guests, calls, related billing, and coordination of mobile
phone bills, guest service etc
 Managing of Northern Region and Wipro Guest House to ensure employee satisfaction and top-quality customer
service vis-à-vis Clients
Significant Achievements
 Streamlining of the Wipro Guest house maintenance - reduction of no. of employee complaints
 Streamlining of Hotel bookings – fast and seamless service
 Streamlining of Guest Dining Room process - better output
 Streamlining of housekeeping and pantry services - reduction in cost
 Profitable negotiation done in purchase of stationary and printing items
 Complaints for cafeteria and snack counter brought down with change in vendor, ensuring non-repetition of
earlier complaints and maintenance of good quality of food and snacks
Site –Sri Ganga Ram Hospital, New Delhi
Business – Hospital Services
Team Size –Alone
Designation –Facility Manager
Worked as a Facility Manager in Sir Ganga Ram Hospital new building for 6 Months.
Job Responsibilities:
 Responsibility included the maintenance of high level of cleanliness in the hospital by acting as a supplement to
primary Health Care
 Responsible for all Administration services required by the Patients

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 Responsible for helping patients utilizing various Facilities for Health
 Job entailed facilitating the patients to avail various facilities vis-à-vis helping the patient fill up the suggestion
forms, interaction with the Management regarding improvement in services pertaining to Housekeeping & overall
hygiene
2000 till 2004
Company - Honda Motorcycle & Scooter India Pvt Ltd
COMPANY SYNOPSIS
Business – Manufacture of two wheelers
Employee No’s –2,000
Employees served –2,000
Team Size –5
Designation – Executive, Administration
Honda Motorcycle and Scooter India Pvt Ltd is 100% subsidy of Honda Motors Japan, a top fortune 500 MNC.It has a
factory in Manesar, District Gurgaon and was incorporated in 1999.It is into manufacturing state-of-art scooters by names
of Honda Activa, Dio and Eterno and motorcycles by the name of Unicorn.
Job Responsibilities:
The job responsibilities included day to day activities of administration which are as summarized:
 Administration of Japanese Expats which includes the settling of Expats from Japan, custom clearance, procuring
of household items, maintenance of leased residences, and health Check up
 Procuring of capital items -collecting quotations from vendors, preparation of valuation chart, preparing Purchase
Order, MRN and coordinating for the payment
 Preparation of Monthly Capital Expenditure Statement & other MIS
 Maintenance and AMC of office Equipment,looking into Soft services, managing the Printing services.Coordination
with Regional offices and was responsible for Travel Management.
Significant Achievements:
 Settling of Expats from abroad to India in the minimum time span.
 Smooth arrangement for shifting of Office from Nehru Place to Manesar factory
 Arrangement for the Opening Ceremony of the factory was assigned to me as a major task as the dignitaries
included Hon’ble Ex-Chief Minister of Haryana, Om Prakash Chautala and President of Honda Motors-Japan, Mr.
Yoshino along with other Sr Govt & Japanese delegates
 Was promoted because of outstanding contribution to the company
1998 till 2000
Company -Limco Exports & Limco Sales Corporation
Worked as a designer in Limco Exports and Designed leather Jackets for them for Export to Russia. Also was responsible
for Coordination of staff and business functions, maintaining a database of Key contacts including embassies and
Corporate and interacting with them on regular basis, introducing various sales promotion schemes to generate revenue
of the organization.
ACADEMICS
 Schooling from St Mary’s, Safdarjung Enclave
 B.A from Delhi University
 Fashion Designing from International Institute of Fashion Technology.
 Fashion Designing from J.D Institute Mumbai.
 Six Months of Computer course from N.I.I.T
 Diploma in Marketing Management from Indira Gandhi National Open University.
AGE/ DOB–40 / 05 March,1974
Relaxation-Networkingwith people/ Watching Films/Travelling/Going to good Food Joints/Sports Activities

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