Bassam Al Makdah is submitting his resume for a manager position at Human Resources Department. He has over 15 years of experience in logistics, transportation, and supply chain management. Most recently, he worked as a TRANSCON Manager at Expeditors International Cargo Co. LTD since 2014. He is seeking new challenges and believes his expertise in client relations, operations management, and problem solving would be an asset to the company. He holds a BHD in Tourism and Management from Cyprus Marketing Institute.

1. Résumé
Bassam Al Makdah
November, 2015

2. Page 2 of 6
To,
The Manager
Human Resources Department
Dear Sir,
At the very outset, I would like to introduce myself as Bassam A. Al Makdah. Last working job is
in Expeditors International Cargo Co. LTD since the year 2014 and have been assigned the
position of TRANSCON Manager (Land Freight- Local & Cross Borders) .
Delivering top-level service is my specialty; I thrive in a diverse and fast-paced management
environment. Throughout my career I have accrued a multitude of skills including client
relations, management operations and creative problem solving. I am confident that my
application of these and my many other qualifications would be an asset to your company.
I have always demonstrated a tremendous ability to support and maintain numerous business
objectives. I am seeking new professional challenges and am eager to put my acquired
knowledge towards the growth and development of your organization. I work diligently to
provide excellence in all my professional endeavors and have earned a reputation for my
integrity, Initiative and results-driven work ethic.
I believe that my expertise would be a good match for your company. I would greatly
appreciate the opportunity to meet with you to further discuss my qualifications. I have
enclosed my résumé, which further details my professional achievements.
Whilst you would definitely appreciate my interest and enthusiasm to join your esteemed
organization, I hope my résumé is in line with your requirements. If given an opportunity, I can
dauntless carry out any given assignment with ease and prudence.
If you desire any further clarification/information in this regard, I will be more than glad to
provide you the same immediately. I appreciate your consideration and thank you for your
time.
Sincerely,
Bassam A. Al Makdah
Jeddah, Saudi Arabia
Mobile: +966 541580342
E-mail: bassamalmakdah@hotmail.com

3. Page 3 of 6
Curriculum Vitae
Bassam A. Al Makdah
Mobile : +966-54 1580342
Email : bassamalmakdah@hotmail.com
_____________________________________________________________________________________________
Career Objective: - To obtain a position within the management that will enable me to use my strong
organizational skills, educational background, and ability to work well with people, which will in turn enable me to
bestow significant contribution to the organization for which I work.
Professional Summary
• A proactive planner with abilities in devising effective strategies for augmenting business and
promoting sales for business excellence.
• Maintaining good relations with customers, agents and colleagues.
• Adept at meeting the clients’ expectations and ensuring good relationship with them.
• Expertise in market plan execution, competitor and market plan analysis.
• Skilled at carrying out various promotional activities like seasonal discounts, sales, etc.
• Proven performer with an excellent track record in sales across assignments.
• An enterprising leader with strong analytical, problem solving & organizational abilities.
• Additional capabilities in industry analysis, consumer research, marketing initiatives
• Excellent communication, interpersonal coordination, presentation and teamwork skills.
• Ability to handle multiple priorities at once.
• I have always excelled in my duties and responsibilities.
• Self-motivated with strong creative and developmental skills.
• Flair to pursue further.
Strategy Planning
• Evolving market segmentation and penetration strategies to achieve product wise targets.
• Formulating future strategies and recommending the same to Senior Management.
Sales/ Business Development
• Collecting & collating feedback from clients through researches & surveys to identify areas of
improvement in the service level and generating reports on products, services, consumers and sales.
• Identifying, qualifying and pursuing business opportunities through market surveys and mapping as
per the targeted plans.
• Arranging the seasonal sale and strategizing the marketing plans with marketing manager.
Supply Chain Consultant:
 Directing and controlling supply and logistics policies, procedures and activities to maximize the efficiency,
reliability, timeliness and cost effectiveness of the Front Line delivery operations.
 Managing and optimizing processes and relationships with Supply Line Logistics Teams and the local
agents.
 Monitoring and managing inbound deliveries from suppliers and factories to project sites or warehouses.
 Overseeing the overall Front Line Logistics Budget and monitoring the cost effectiveness of activities in
order to optimize resources and priorities spending.
 Establishing targets in areas such as transit and delivery times, inventory levels, logistics service
purchasing, warehousing costs and service standards; plus providing them the tools to monitor the
performance of supply and logistics performance against these goals.

4. Page 4 of 6
 Directing, evaluating and developing professional staff to ensure that the organization’s logistics strategy
is implemented effectively, consistently and according to established guidelines and budgets.
 Use the Expeditors Global Network to assist client in researching, negotiating, maintaining, monitoring
and regularly evaluating relationships and contracts with external suppliers so that the organization has a
reliable supply of goods and services that meet their standards of quality, timeliness and cost.
Business Development: Air, Sea and Road Freight
 Ensuring all customers’ standard operating procedures are being followed in line with the need
assessment conducted at the transition stage.
 Continuously evaluating and identifying opportunities to drive process improvements that positively
impact the customer’s experience.
Vendor:
 Building and maintaining strong relationships with service providers (Airlines, Trucking companies, and
Customs Brokers) and evaluate vendors at defined intervals as per company policy.
 Ensuring accurate forecasting of volume projections are provided to core carriers.
 Being always up to date on the current market events making sure prices are not affected.
Warehousing and Distribution:
 Daily process and input of all customer orders and distribution accounts. And provide customers with
operational reports that are accurate and timely.
 Review records/reports for accuracy of information and compliance with established procedures.
 Review records/reports to determine reasons for discrepancies between inventory and stock control
records and recommend remedial actions to resolve discrepancies.
 Monitor daily data for receiving, order allocation, shipping and inventory management.
 Provide Warehouse stuff with necessary documents and information to complete receiving, put away,
shipping and Inventory controls.
 Develop local supplier/vendor base to ensure flexibility in service offerings.
 Handle customer complaints in order to identify and take corrective actions.
 Measure and improve profitability of the accounts.
 Continually maintain a professional and courteous relationship with all customers.
Compliance:
Monitoring compliance to regulations at all times
Key Account Management
• Monitoring the pricing structure of clients.
• Ensuring after sales follow-up, monitor clients’ production against committed business.
• Following-up and retaining the existing clients through solving their day-to-day logistics problems.
• Developing new corporate clients by introducing new services & products to them.
Team Management
• Recruiting, motivating, training and providing tools to the teams required for achieving their targets.
• Assisting sales team in handling the VIP clients.
• Evaluating the sales staff twice a year and taking corrective actions for improvements.
• Scrutinizing and organizing day-to-day sales activities of the team members.
• Setting individual sales targets for team members & motivating them to achieve the same.
Operations:
• Coordinating with the accounts staff on day to day basis to ensure seamless operations.
• Following up with team members for the outstanding payments from the clients.
• Preparing & supervising the monthly invoicing for the clients along with the team.
Achievements:

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Effectively negotiated with the partners/ associates for better services & better rates.
• Effectively following up sales and monitoring the clients’ production against their committed
business.
• Effectively appointed new agents in beyond cities.
• Effectively generated new business of US$ 50,000 per month from these new agents.
• Established new direct new line hauls instead of only relying on main hub in Dubai.
• Best Employee of the Year for 2006.
Present Employment:-
Employer : Expeditors International of Washington Inc. (NASDAQ:EXPD)
Jeddah, K. S. A.
Duration : December 2014
Designation : TRANSCON Manager
Previous Employment:-
Employer : LIB Company
Jeddah, K. S. A.
Duration : April 2014 – October 2014
Designation : Sales & Marketing Consultant
Previous Employment:-
Employer : Aramex International Courier Co., Jeddah
Jeddah, K. S. A.
Duration : February 2000 – October 2013
Designation : CRM Sales & Marketing Manager
Employer : TAWZIH Company
Jeddah, K. S. A.
Duration : November 2013 – March 2014
Designation : KSA National Distribution Manager
Employer : AC Travel & Tours
Jeddah, K. S. A.
Duration : January 1995 – January 2000
Designation : Office Manager
_____________________________________________________________________________________________
Academic Qualification: -
• BHD, Tourism and Management
Cyprus Marketing Institute, Cyprus
FredrikPolytechnicUniversity
Cyprus

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Other Training and Certifications:-
• MAXSALE Solutions
Duration: 2 days - (From 2 December 2012 to 3 December 2012)
Type of Training: Sales Coaching for Leaders
• Management Success Strategies - Dammam
Duration: 30 days - (From 1 July 2011 to 30 July 2011)
Type of Training: Advanced Negotiation Program
• People Concepts Global - Dubai
Duration: 5 days - (From 3 July 2011 to 7 July 2011)
Type of Training: TRAIN THE TRAINER PROGRAMME
• American University of Beirut
Duration: 15 days - (From 23 June 2008 to 7 July 2008)
Type of Training: Finance for Executive / Strategic Marketing / Leadership
• American University of Beirut
Duration: 15 days - (From 23 June 2008 to 7 July 2008)
Type of Training: The Practice of Management in the 21th Century / Change Management in a Global
Framework
• Dovetail Management Consultant
Duration: 3 days - (From 16 September 2006 to 18 September 2006)
Type of Training: Intelligent Leadership
• Mercuri International - Amman, Jordan
Duration: 2 days - (From 4 May 2005 to 5 May 2005)
Type of Training: Customer Service for Sales People
_____________________________________________________________________________________________
Personal Profile: -
Date of Birth : 06
th
of October, 1968
Residence : In Saudi Arabia since born
Nationality : Palestinian; Lebanese Document
Marital Status : Married
Iqama Status : Valid & Transferable
Driver’s License : Valid Saudi Driving License
Address : P.O .Box 15802
(Business Address) Jeddah - 21454
Saudi Arabia