1. Jonathan B. Woodward
Address:1 Firgrove Avenue,Bishopstown,Cork,Ireland. Tel: +353-21-4542790
E-mail: jonathan.b.woodward@gmail.com Mobile Tel: +353-86-0706604
A highly motivatedenthusiasticindividual withexcellentcommunicationandinterpersonalskills,
currentlyworkinginahighspeeddynamiconline environmentproviding top-notchexperiencesfor
customersand while ensuringthat the businessandcustomersmeetcompliance requirements
throughcreative problemsolving.
I am alsocurrentlystudyingformyBA HumanResource ManagementatCorkInstitute of Technology.
Personal Skills
 Friendly, courteous, highly motivated, confident, organized, detail oriented, patient and
disciplined.
 Team player and leader with inter-personal and communication skills.
 Proven ability to be professional at all times.
 Highly skilled at providing an exceptional customer service.
Employment History
June 2016 – Present
Transaction Risk ManagementSpecialist/ InvestigationSpecialist,AmazonCSIrelandLTD,Cork
 Investigation Specialist at the Transaction Risk Management Services Division (TRMS) of
Amazon in Cork on the UK marketplace.
 KnowYour Customer(KYC) process - the investigationandverificationof merchantaccounts
andalsoincorporatedintothisprocessisthe investigationof newandexistingsellersforAnti-
money Laundering (AML) and Counter-Terrorism Financing (CTF).
 Involvedinthe migrationof millionsof sellersbetweenlegalentitiesAmazonServicesEurope
andAmazonPaymentsEurope toensurethatAmazoniscompliantwithEUCSSF(Commission
de surveillance du secteur financier) regulations.
 Sellers first Point of Contact for any verification queries.
 Involved in projects to make the verification process easier for the seller.
 LiaisingwithRiskControl Analystfor the identification and detection of suspicious activity.
Additional Duties:
Nov2016 – Present
InvestigationForum member:
 Work as a linkbetweenmanagementandthe investigationpopulationbyhandlingemployee
issues but also policy issues.
 Bring ideas forward to management that would work towardsimprovements for employees
through diving deep into ways that would simplify processes.
Nov2016 – Present
Point ofContact / Mentor:
 Workingsas a Mentor I assist newlyhiredinvestigatorsthatrequire assistance with a Task.
 Create tailored programs that assist fellow employees that require assistance with
developing their knowledge on a specific topic.

2. March 2015 – June 2016
VIP MigrationCompliance Account Manager, AmazonCS IrelandLTD,Cork
 SelectedtoguideVIPsellersthroughtheEUrequiredAccountVerificationprocess,aspart
of a program to migrate sellers worth 0.9 Billion to the business.
 Investigatedandassistedsellerswithobtainingandsubmittingsensitiveandconfidential
information to be reviewed, in order for their accounts to be verified on Amazons’new
payments system.
 Acquired the ability to adapt quickly to a new role which was continuously evolving,
including keeping up to date with a daily evolving program, and proactively finding
solutions for sellers for issues we had not encountered before.
 I tookownershipof mypositionbyindependentlymanaging myownworkload,including
handling escalations from my sellers, and prioritizing tasks based on urgency and
importance.
 Within my role I was able to project manage two projects with correlation with the HR
andrecruitmentdepartmentswhichresultedinimprovementsincurrentprocessesinthe
areas of relocation packages and bus pass services internally within the organisation.
October2013 – March 2015
SellerSupport Associate, AmazonCSIrelandLTD, Cork
 AssistingsellerswithaccountqueriesacrossEUmarketplaces,includingpayment,volume
listing, updating incorrect catalog information,and a multitude of other technical and
sensitive issues.
 Primarily handling inbound and outbound volume through phone, email and chat,
achieving 100% Seller Satisfaction ratings over all cases during 2014 – 2015.
 Have a strongworkingknowledgeof Amazonsprocessesandpolicies. Ihave alsoassisted
colleagues with any Seller Support queries they may have.
 Mastered the ability to make quick, rational decisions after weighing up potential
outcomes, and ensuring that any decision made has all aspects considered.
August 2012 – September 2013
Store Manager, 3 Store, Ballincollig, County Cork, Ireland.
Work as store manager of a busy mobile phone retailer.
 Responsible for general running of the store.
 Customerservice,assistingcustomerswithsalesaswell as dealingwithproductreturns and
complaints.
 Achieving targets on phones and mobile broadband sales.
 Providing technical support to customers.
 Otherresponsibilitiesinclude;processingsalesat the till,organisingdisplays,managingstock
levels, and dealing with deliveries and orders.
2009 – 2012
Bartender, Reardens Bar, Washington Street, Cork, Ireland.
Worked on the bar as part of an energetic Bar Tending staff.
 Responsible for dealing with customer orders and ensuring a high level of efficiency.
 Trained in stocktaking and inventory control.
 Utilised and improved customer interaction.
 Ensured the maintenance of high standards.

3. 2007 – 2012
Meet and Greet Agent, Inchydoney Lodge and Spa Hotel, West Cork, Ireland.
 Welcomed guests to the rental apartments at the 4* Inchydoney Lodge and Spa Hotel.
2011/2010/2009
Douglas Newman Good Auctioneers & Valurers, SherryFitz Auctioneers & Estate Agents and
Redford’s Auctioneers & Valuers, Cork, Ireland.
 Met potential clients wishing to view properties on the market.
 Conducted viewings and Open House afternoons on site.
 Dealt with enquires regarding properties.
2009
Care Assistant, Cork, Ireland.
Worked part-time as a carer for a severely Autistic adult.
 Developedqualitiessuchasempathy,patience,tolerance andnon-judgemental viewpoints.
2008
Retail Salesassistant, Quills,Patrick’sStreet, Cork, Ireland.
 Providedapersonalisedservice tocustomers,organiseddisplaysandmanagedstocklevels.
2006 – 2007
Salesassistant, Shaken Stephen’s,Bristol and Oxford,England.
 Mixedandservedmilkshakesandjuiceswithingredientschosenbythe customers.
 Providedapersonalisedservice tocustomers,organiseddisplaysandmanagedstocklevels.
2005
Sales Assistant, Dunnes Stores, Bishopstown, Cork, Ireland.
 Managed stock levels, organised displays and assisted customers.
Education
2015 – Present
Human Resource Management (BA)
Cork Institute of Technology, Cork, Ireland.
 Core humanresource managementskillswhichwouldenablethemtoformulate,implement,
monitor, evaluate and review procedures for managing people in organisations.
 Be able to playa supportive role inthe trainingand developmentintheirorganizationwhile
providing meaningful input in the Health & Safety Statement for their organisation.
 Able toapplytheoretical conceptstosolvingreal HRproblemsintheworkenvironment.While
utilisingknowledgegainedfrompractical skillsascourse participantstoadiverse range of HR
issues.

4. 2008 – 2010
Certificate in Auctioneering and Estate Agency I.P.A.V.
Cork College of Commerce, Cork, Ireland.
 Studiedmodulessuchas Sales andLettings, Communication Skills,Law,ConstructionStudies,
Economics and ECDL.
 Participated in group projects, acting as team member and team leader.
 Performed class presentations.
2002 – 2008
Irish Leaving Certificate
Bishopstown Community School, Cork, Ireland.
Subjects – Geography, English, Mathematics, Chemistry and Biology.
Training Courses
 Fire safety warden, Amazon CS Ireland, Cork, Ireland
 Health, Safety and Welfare at Work, FAS, Reardens Bar, Cork, Ireland.
 ECDL, Cork College of Commerce, Cork, Ireland.
Interests
 Travel
 Sailing, competed at international events representing Ireland.
 Soccer, played on school and local teams.
 Other leisure interests are music and film.
 Social Media such as LinkedIn and Facebook.
References
Referencesavailable onrequest.