Charlie Paul Anson is seeking a new opportunity. He has over 15 years of experience in customer service roles within the travel and home building industries. Currently he works as a Sales Advisor for Barratt Homes, where he is responsible for customer relationship management, conducting appointments, and exceeding sales targets. Previously he held roles as Assistant Store Manager for Thomas Cook Travel and Cabin Manager for easyJet airline. He prides himself on providing excellent customer service and achieving sales goals.

1. Curriculum Vitae
Name: Charlie Paul Anson Tel: 07745 306 254 / (01536) 214 662
Address: 76 Mendip Way Nationality: British
Corby Email: charliepaulanson@hotmail.com
NN18 8GJ
Personal Statement
An authentic, energetic, inspirational leader who wins hearts and minds. A high impact personality with a track record
of successfully devising strategy and turning it into action repeatedly in collaboration with top performing teams.
Responsible for culture change, leading continuous improvement and driving up performance with pace. Uses a
commercially focused approach to deliver this change, in challenging operating environments.
A flair for creative solutions to complex problems which converts into business opportunities that yield significant
growth and financial returns. A reputation for growing teams and mentoring individuals to deliver first class results
that minimise risk and maximise returns.
Dynamic, inspiring, compassionate, and fun, my drive, determination, and resilience have been repeatedly tested and
found to be boundless.
Extensive experience of successful partnerships working within FTSE100 companies, and with local authorities and
volunteer groups within the local community.
Widely known for being principled, compassionate and courageous, I have a personal commitment to celebrating
diversity and working to the highest values with integrity and reliability. My key strengths include relationship
building, connecting people, driving innovation and positivity while being consistently action orientated.
I also utilise my passion and skills outside of the workplace to drive new and innovative ideas within my local
community through the local residents association; the Parish Council; and the Board of Governors at the local
primary school.
Through my careers in the travel and new homes industries I have developed excellent customer service, sales, and
people skills, and as a School Governor I have an Enhanced DBS Certificate (Previously CRB).
Employment History
Dec 2016 – Present Sales Advisor Barratt Homes – Northampton
Having started my career with Barratt Homes at their Lake View development at Priors Hall Park, Northamptonshire,
I am now overseeing the day to day running of The Woodlands development, also at Priors Hall. Daily duties include
customer relationship management; liaising with solicitors and independent financial advisors to ensure contract
deadlines are achieved; conducting customer choices and extras appointments - maximising additional revenue
opportunities through promoting features and benefits; engaging with prospects, identifying individual needs, and
negotiating in order to secure salesin order to achieve and exceed targets.
While with Barratt Homes I have successfully completed training various areas including First Aid, Fire Warden
training, and the Single SalesPrinciple.
I take great pride in the service I provide to existing and future purchasers, believing that an attentive and enjoyable
customer journey and experience goes a long way to ensuring long termcustomer satisfaction.

2. Curriculum Vitae
May 2016 – Nov 2016 Assistant Store Manager Thomas Cook Travel
As well as the day to day running of the Central Bedford store, I was responsible for development, coaching and
motivation of staff members; ensuring sales and customer satisfaction targets were exceeded; and the promotion and
marketing through social media of the store. During my short time with the company I assisted the team in raising
their monthly mystery shop scores from just 1% to 100%, and stepped in for the Area Cluster Manager during annual
leave or sicknessabsence.
Jan 2013 – May 2016 Cabin Manager easyJet Airline Company
As Cabin Manager I was a leader and role model, responsible for ensuring passenger and crew safety; promoting
excellent customer service standards; coaching and developing both new and experienced crew members, leading by
example and providing written appraisals. Targets to which I worked included sales, customer satisfaction, on time
performance and appraisals.
May 2004 – May 2012 Assistant Cabin Manager Thomas Cook Airlines
In my role of Assistant Cabin Manager I worked alongside the Cabin Manager to ensure the safe, efficient and
profitable running of the cabin. I was responsible for the stock-taking of all products on board, as well as overseeing
the cashing-up and banking procedures post flight.
Education
OldershawSecondary School 9 GCSE’s grades A- C including Maths & English
Miscellaneous
Full Clean Driving License
Current CSCS Card
St John’s Ambulance First Aid Certificate (2017)
References
Available on request