PHILIP CHEE KIANG LIM
2 Contorta Rd, Canning Vale, WA 6155 • H: 0892564320 • C: 0431123250 • firstname.lastname@example.org
Case Manager who consistently meets and exceeds KPIs targets. with excellent IT technical, sales
& marketing, customer services and case management skills (people skills) - working for Job
Services/Active Australia for over 5 years. Have strong leadership qualities and work effectively in a
team. Excellent in communication skills and ability to speak several languages such as Mandarin,
Cantonese and Hokkien. Have working experiences with MNC.
Customer-oriented, work accordingly to Active listening skills and offering solutions
clients' needs Retail sales experience, have achieved over
Consistently meets sales goals, KPIs 1 mil monthly target
Retail sales experience in major FMCG Computer literate, using email , MS Office
Retailers Work for reporting, budgeting
Skilled problem solver Natural leader, able to lead and step up
Motivated team player, helping fellow Fluent in Cantonese and Mandarin
colleagues with theirs tasks
Great managing difficult clients and resolving
Mission Providence - Maddington 07/2015 - Current
Case Management of Jobactive job seekers referred by the Department of Human Services ,
formally known as Centrelink.
Actively managing Job Seekers barriers to employment and offering ways to overcome their
barriers such as referring them to suitable vocational skills training.
Actively training Job Seekers on various job searching techniques to better equip themselve to
look for employment.
Cold canvassing employers in local areas, Maddington , Cannington, Gosnells , Welshpool ,
Canning Vale on suitable employment vacancies.
Co-ordinating with internal stakeholders as well as external government agencies such as
Centrelink , Department of Child Protection, Department of Housing on behalf of Job Seekers
Chief Fire Warden for Maddington Site Office
Acting as Site Advisor for ongoing issues with JobActive framework, system issues and
mediating conflicts between Job Seekers.
Case Manager/ Site Safety Advisor
Community First International - Cannington 11/2010 - 06/2015
Case Management Experiences working in Community First International as Employment Coach
(Case Manager) for stream services 1 -4 for both Generalist and CALD contracts, duties
Included dealing with job seekers on daily basis for employment, looking for suitable
Knowledge of using ESS and Bridge systems.
Constantly achieved KPI and singled out as high performer for Cannington site.
Also represented as O H & S site officer and Fire Warden for site.
Rated excellent as Self Service Advisor whilst working in Centrelink , regularly achieved the
KPI's given when working for both Centrelink & Telstra.
Case Management experiences from Community First International, managing Stream 1, 2 Job
Seekers for both Generalist and CALD contracts.
Working with DWEER (Department of Education, Employment and Workplace Relations) &
Centrelink to help Job Seekers secure full time employment Handling Stream 1 - 4 Generalists
and Cultural and Linguistic Diversity (CALD) job seekers, getting them to work, PPP
(Productivity Places Program) courses or AMEP (Adult Migrant English Program) at Polytechnic
West , CentreCare.
Also managing ESL (Early School Leaver) Case management of over 200 job seekers (both
Generalist/CALD) Working knowledge of ESS, Bridge system Working with Job Seekers on their
EPP, meeting sure they attending their appointment, providing information on local labour market
conditions and information related to free training (PPP) and apprenticeship.
Reverse Marketing and secure placements for Job Seekers Participating in Joint connection
interviews with Centrelink on job seekers classified as at risks, non-compliance related issues.
Act as Site Safety Officer and Fire Warden (Cannington) duties included maintaining chemical,
electrical, hazards management reports, conducting & auditing fire drills quarterly and attending
monthly OSH meetings.
Department Of Human Services (Centrelink) - East Metro 03/2010 - 11/2010
Self Service Advisor APS 3/4 Promoting self-service, using mediums such as internet and IVR
and also helping customers' resetting passwords.
Proficient in using Centrelink SUW (Single User Workplace), to facilitate job seekers enquiries
such as payment, appointment, resetting password for self-service, appointment with JSA (Job
Services Australia) and other enquiries.
Help customers to process and giving advices on general enquires such as Centrelink
payments, products and services.
Able to understand and interpret customers of diverse cultures and backgrounds.
Offer counselling services, referrals to Psychologists (ESat), administration duties as
requested by Centrelink.
Telstra Call Centre - Perth City 08/2006 - 10/2009
Providing 1st/2nd level helpdesk support.
Providing guideline for successful installation and implementation of home network Wi-Fi
Performing line test for ADSL Resolving internet application issues.
Providing NextG setup.
Setting up anti virus and anti-spam solutions.
OPERATION EXECUTIVE Tour Guide /Coach Captain
Valentino Holidays - Perth 07/2004 - 07/2006
Provide tour guiding to visitors from overseas.
Liaise with local venues and hoteliers to ensure smooth operation.
Processing of tour and accommodation bookings on behalf of overseas agents.
SMRT Singapore Mass Rapid Transits - Singapore 09/2001 - 04/2004
Reporting Directly to Head of Department (Corporate Affairs) Working with KPGM auditing on
ISO 9000; documentation of procedures and policies.
Liaise with various advertising agents for advertisements on taxi.
Liaise with Multinationals companies (MNCs) for the usage of the taxi services.
Handle taxi drivers' feedbacks and corporate complaints.
Organised and prioritised all projects to ensure concurrent projects deadlines are met.
Acting facilitator for the departmental Heads meetings.
Assigned as one of the team member for the National WIT (Work Improvement Team)
Won silver award for the WIT programme.
Extensive experiences in handling different types of clients have experiences working in IT,
Tourism, Government and Retail industries.
Projects handling experiences with SMRT (Singapore MNC), working with KPMG auditing on
documentation of Department policies and procedures for ISO 9000.
Key Account Manager
Rubber Band Enterprise 12/1999 - 08/2001
Report to CEO and board of Directors on monthly sales reports
Work with Marketing Head/Executive on Toy advertising through medias such as TV Ads,
Newspaper and Radio.
Successfully introduced toys merchandises such Digimon, Pokemon ( Pokemon being the most
successful toy merchandise of all times).
Attend to customer complaints and execute appropriate solutions for each case.
All service recovery are recorded and reported during weekly Manager's meeting.
Managing a team of 3 retail sales staff and supervising daily operations.
Contributed to company's success as in annual Great Singapore & Christmas Sales, managing
major shopping malls atrium direct/consignment sales such as Takashimaya, Isetan and NTUC
Achieved monthly sales turnover of over 1 million with just 3 merchandisers while working as a
Key Account Manager for Rubber Band Enterprise (FMCG) in Singapore.
Executing Purchase/Consignment Orders to Buyers and chasing up outstanding payments
Bachelor of Commerce: Marketing, Management & Telecommunication
Murdoch University - Perth 1999
Coursework in Sales & Marketing which involved the 4Ps
Managing Advertising and budgeting
Understanding of Commercial & Labour Law
Basic understanding of Accounting & Financial reporting
Associate Diploma: Commerce
Edwards College - Perth 1996
Diploma level Business studies on
Sales & Marketing
Understanding Economic & Accounting
Diploma: Business Administration & Marketing
TMC Business School - 1995
Business Administration & Marketing
General Diploma Studies in Business Administration
Basic concept in general Marketing, Sales and Advertising.
Kathleen Johnson, Contact no: 92624100, Mission Providence, Site Manager Email:
Andries Pretorius, Contact no: 0408 214 444, Community First Campbell Page, State Manager
Candy Sassi, Contact No: 040 888 77 48, Employment Services Group, Business Manager
Mr Richard Wotton, Contact No: 0894975627, Centrelink (Armadale), Centre Manager, Email:
Have served Singapore Republic of Armed Forces for 2 ½ years as Commander (Platoon
Commander/Acting Platoon Sergeant) in Singapore Third Guards Battalion (won Best Combat Unit) .
Roles included protecting President on residence, Heli-Ops and amphibious assaults. Tour of Duty
includes exercises in Brunei, Taiwan, Thailand and Australia. Also participated in joint military training
with US Marines. *Active runner and swimmer participated events such as Marathon, National swim
and Outward Bound School.