Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Philip Lim Resume Sept 2015


Published on

  • Be the first to comment

  • Be the first to like this

Philip Lim Resume Sept 2015

  1. 1. PHILIP CHEE KIANG LIM 2 Contorta Rd, Canning Vale, WA 6155 • H: 0892564320 • C: 0431123250 • PROFESSIONAL SUMMARY Case Manager who consistently meets and exceeds KPIs targets. with excellent IT technical, sales & marketing, customer services and case management skills (people skills) - working for Job Services/Active Australia for over 5 years. Have strong leadership qualities and work effectively in a team. Excellent in communication skills and ability to speak several languages such as Mandarin, Cantonese and Hokkien. Have working experiences with MNC. SKILLS Customer-oriented, work accordingly to Active listening skills and offering solutions clients' needs Retail sales experience, have achieved over Consistently meets sales goals, KPIs 1 mil monthly target Retail sales experience in major FMCG Computer literate, using email , MS Office Retailers Work for reporting, budgeting Skilled problem solver Natural leader, able to lead and step up Motivated team player, helping fellow Fluent in Cantonese and Mandarin colleagues with theirs tasks Great managing difficult clients and resolving conflicts WORK HISTORY Employment Advisor Mission Providence - Maddington 07/2015 - Current Case Management of Jobactive job seekers referred by the Department of Human Services , formally known as Centrelink. Actively managing Job Seekers barriers to employment and offering ways to overcome their barriers such as referring them to suitable vocational skills training. Actively training Job Seekers on various job searching techniques to better equip themselve to
  2. 2. look for employment. Cold canvassing employers in local areas, Maddington , Cannington, Gosnells , Welshpool , Canning Vale on suitable employment vacancies. Co-ordinating with internal stakeholders as well as external government agencies such as Centrelink , Department of Child Protection, Department of Housing on behalf of Job Seekers Chief Fire Warden for Maddington Site Office Acting as Site Advisor for ongoing issues with JobActive framework, system issues and mediating conflicts between Job Seekers. Case Manager/ Site Safety Advisor Community First International - Cannington 11/2010 - 06/2015 Case Management Experiences working in Community First International as Employment Coach (Case Manager) for stream services 1 -4 for both Generalist and CALD contracts, duties Included dealing with job seekers on daily basis for employment, looking for suitable courses/trainings. Knowledge of using ESS and Bridge systems. Constantly achieved KPI and singled out as high performer for Cannington site. Also represented as O H & S site officer and Fire Warden for site. Rated excellent as Self Service Advisor whilst working in Centrelink , regularly achieved the KPI's given when working for both Centrelink & Telstra. Case Management experiences from Community First International, managing Stream 1, 2 Job Seekers for both Generalist and CALD contracts. Working with DWEER (Department of Education, Employment and Workplace Relations) & Centrelink to help Job Seekers secure full time employment Handling Stream 1 - 4 Generalists and Cultural and Linguistic Diversity (CALD) job seekers, getting them to work, PPP (Productivity Places Program) courses or AMEP (Adult Migrant English Program) at Polytechnic West , CentreCare. Also managing ESL (Early School Leaver) Case management of over 200 job seekers (both Generalist/CALD) Working knowledge of ESS, Bridge system Working with Job Seekers on their EPP, meeting sure they attending their appointment, providing information on local labour market conditions and information related to free training (PPP) and apprenticeship. Reverse Marketing and secure placements for Job Seekers Participating in Joint connection interviews with Centrelink on job seekers classified as at risks, non-compliance related issues. Act as Site Safety Officer and Fire Warden (Cannington) duties included maintaining chemical, electrical, hazards management reports, conducting & auditing fire drills quarterly and attending
  3. 3. monthly OSH meetings. Centrelink Department Of Human Services (Centrelink) - East Metro 03/2010 - 11/2010 Self Service Advisor APS 3/4 Promoting self-service, using mediums such as internet and IVR and also helping customers' resetting passwords. Proficient in using Centrelink SUW (Single User Workplace), to facilitate job seekers enquiries such as payment, appointment, resetting password for self-service, appointment with JSA (Job Services Australia) and other enquiries. Help customers to process and giving advices on general enquires such as Centrelink payments, products and services. Able to understand and interpret customers of diverse cultures and backgrounds. Offer counselling services, referrals to Psychologists (ESat), administration duties as requested by Centrelink. IT Consultant Telstra Call Centre - Perth City 08/2006 - 10/2009 Providing 1st/2nd level helpdesk support. Providing guideline for successful installation and implementation of home network Wi-Fi Performing line test for ADSL Resolving internet application issues. Providing NextG setup. Setting up anti virus and anti-spam solutions. OPERATION EXECUTIVE Tour Guide /Coach Captain Valentino Holidays - Perth 07/2004 - 07/2006 Provide tour guiding to visitors from overseas. Liaise with local venues and hoteliers to ensure smooth operation. Processing of tour and accommodation bookings on behalf of overseas agents. Asistance Manager SMRT Singapore Mass Rapid Transits - Singapore 09/2001 - 04/2004 Reporting Directly to Head of Department (Corporate Affairs) Working with KPGM auditing on ISO 9000; documentation of procedures and policies. Liaise with various advertising agents for advertisements on taxi. Liaise with Multinationals companies (MNCs) for the usage of the taxi services. Handle taxi drivers' feedbacks and corporate complaints. Organised and prioritised all projects to ensure concurrent projects deadlines are met.
  4. 4. Acting facilitator for the departmental Heads meetings. Assigned as one of the team member for the National WIT (Work Improvement Team) competition. Won silver award for the WIT programme. Extensive experiences in handling different types of clients have experiences working in IT, Tourism, Government and Retail industries. Projects handling experiences with SMRT (Singapore MNC), working with KPMG auditing on documentation of Department policies and procedures for ISO 9000. Key Account Manager Rubber Band Enterprise 12/1999 - 08/2001 Report to CEO and board of Directors on monthly sales reports Work with Marketing Head/Executive on Toy advertising through medias such as TV Ads, Newspaper and Radio. Successfully introduced toys merchandises such Digimon, Pokemon ( Pokemon being the most successful toy merchandise of all times). Attend to customer complaints and execute appropriate solutions for each case. All service recovery are recorded and reported during weekly Manager's meeting. Managing a team of 3 retail sales staff and supervising daily operations. Contributed to company's success as in annual Great Singapore & Christmas Sales, managing major shopping malls atrium direct/consignment sales such as Takashimaya, Isetan and NTUC Outlets. Achieved monthly sales turnover of over 1 million with just 3 merchandisers while working as a Key Account Manager for Rubber Band Enterprise (FMCG) in Singapore. Executing Purchase/Consignment Orders to Buyers and chasing up outstanding payments EDUCATION Bachelor of Commerce: Marketing, Management & Telecommunication Murdoch University - Perth 1999 Coursework in Sales & Marketing which involved the 4Ps Marketing Plans Managing Advertising and budgeting Understanding of Commercial & Labour Law Basic understanding of Accounting & Financial reporting
  5. 5. Associate Diploma: Commerce Edwards College - Perth 1996 Commerce Diploma level Business studies on Project Management Sales & Marketing Understanding Economic & Accounting Diploma: Business Administration & Marketing TMC Business School - 1995 Business Administration & Marketing General Diploma Studies in Business Administration Basic concept in general Marketing, Sales and Advertising. REFERENCES REFERENCES Kathleen Johnson, Contact no: 92624100, Mission Providence, Site Manager Email: Andries Pretorius, Contact no: 0408 214 444, Community First Campbell Page, State Manager Candy Sassi, Contact No: 040 888 77 48, Employment Services Group, Business Manager Mr Richard Wotton, Contact No: 0894975627, Centrelink (Armadale), Centre Manager, Email: INTERESTS Have served Singapore Republic of Armed Forces for 2 ½ years as Commander (Platoon Commander/Acting Platoon Sergeant) in Singapore Third Guards Battalion (won Best Combat Unit) . Roles included protecting President on residence, Heli-Ops and amphibious assaults. Tour of Duty includes exercises in Brunei, Taiwan, Thailand and Australia. Also participated in joint military training with US Marines. *Active runner and swimmer participated events such as Marathon, National swim and Outward Bound School.