Hi everyone- I am looking for a new role as a customer support representative working remotely from home. I am currently living in Manaus Brazil and i would preferably work for a company in Ireland or the united states from my home in brazil if thats possible and i would appreciate your support. Thank you in advance for any connections, advice or any opportunities you can offer. #opentowork #newopportunities #workfromhome #jobseeking #careers #help #recruitment #jobhunting

1. CUSTOMER SERVICE REPRESENTATIVE
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David Stimpson
154 Misushiro street condominium acqua Torre 6, apartamento 41 Manaus, Brazil
Nationality: Irish Email: David_Stimpson@hotmail.com Mobile: +55 92984785582
Professional Profile
Highly motivated, energetic and adaptable individual seeking to obtain a full-time position as a work
from home customer service representative where I can apply my excellent communication,
Organizational and listening skills. I am a vastly experienced professional in customer service,
warehousing and Distribution, Retail and the Bar trade over the past 18 years. I have recently
completed 9 courses during the covid 19 lockdown including a diploma in customer service,
Certificate in customer service, outstanding customer service, customer service skills and full
Microsoft office certificates in conjunction with Alison courses. I have also obtained a certificate in
customer service in Conjunction with Oxford university.
I would consider myself to be a well organised, friendly, hardworking, caring, patient, reliable, good
time keeper, good problem solver, good empathy, good decision maker, good attention to detail and
honest person with good interpersonal skills and a high working standard with a positive attitude. I
work well as part of a team or on my own initiative.
Key skills and core competencies
Microsoft office Interpersonal skills Customer support
Quality & Customer focus Multi-tasking skills Work on own initiative
Empathy & Self control Communication skills Complaint handling
People & Typing skills Organisation skills Dependability
Teamwork & Data entry Listening skills Professionalism
Work history
Career Break Jan 2020-Present
• During this time, I decided to travel to brazil where I now live and hope to start my new
career as a customer support representative working from home.
Lucey Transport Logistics, Kildare Ireland Nov 2018-Jan 2020
Job title-Goods in clerk/Customer service
Key Duties & Responsibilities
• Respond to customer emails and telephone calls to resolve problems such as wrong orders,
deliveries, shipment and po issues in a top quality and professional way.
• Dealing efficiently with problems, complaints, questions and queries from customers.
• Responsible for stock counts, stock rotation, returns, transfer, inventory, placement and
Quality control checks on incoming/outgoing goods, data entry and receiving stock.
• General office duties such as accepting and signing for deliveries, maintaining records of all
customer and delivery paperwork, Competent user of MS-Office (Word, Excel, Outlook).
Career Break Mar 2018-Sept 2018
• During this time, I travelled around the world and lived in brazil for 7 months.
DHL Supply Chain, Dublin Ireland June 2001-Feb 2018
Job title-Goods inn clerk/Customer service
Key duties & responsibilities

2. CUSTOMER SERVICE REPRESENTATIVE
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• Answering and dealing with customer phone calls and emails daily in a professional manner
regarding issues with deliveries, paperwork, invoices, purchase orders and stock products.
• Utilizing SAP/Red Prairie system and MS-Office (Word, Excel, outlook) daily.
• Liaising with transport companies to co-ordinate dispatch delivery dates and times.
• Communicating with stock control and companies through outbound calls and emails
regarding customer queries, purchase orders, damaged and returned stock daily.
• Responsible for general office work including data entry, filing and maintaining all documents
and invoices, quality control, pallet placement, Stock counts, receiving goods and Transfers.
Achievements
• Long valuable service award with DHL 2016
• One-year attendance award 2002, 2004, 2005, 2007, 2010 ,2013 ,2015 ,2016
Legal eagle public House, Dublin Ireland June 2000-May 2001
Job title-Bar tender/customer service
Key duties & responsibilities
• Responsible for customer care, meeting and greeting customers, cashier, service of drinks,
stock ordering, food service, Cellar management and cleanliness of the premises.
• Taking payments from customers via cash, cheques or credit cards.
• Answering phone calls and dealing with customer queries in a professional manner.
News and deli convenience store, Dublin Ireland March 1997-June 2000
Job title-Store assistant/Customer service
Key duties & responsibilities
• Responsible for providing high quality customer service, been key holder, cash handling,
customer care, stock management, general housekeeping, cashier and store appearance.
• Answering phone calls greeting and dealing with customer deliveries, resolving customer
complaints and issues in a proficient way.
Education
Alison courses Jan 2020-June 2020
Diploma in customer service revised 2017 Certificate in Microsoft Word 2010-revised 2017
Certificate in outstanding customer service Certificate in Microsoft Excel 2010-revised 2017
Certificate in customer service Certificate in Microsoft PowerPoint 2010-revised 2018
Certificate in customer service skills Certificate in Microsoft Outlook 2010-revised 2018
E-Learning college Oxford university April 2020
Certificate in customer services 2020
Leaving Certificate Collinstown Park Community college June 1998
Languages
English 100% Portuguese 40% Irish 50%
Hobbies
Playing football, listening to music, travelling, watching all sports on tv, eating out, walking, running,
watching movies and series, playing computer games, cooking and socialising with family and friends.
References and certificates available on request