1. ORLYNE ABANES RIVERO
NEW ROLLA BLDG. ROLLA ST BUR DUBAI, DUBAI
MOBILE # 056-7577204
LANDLINE # 04-3275228
orlyne.rivero@gmail.com
OBJECTIVE
To be a competitiveemployee inthe fieldwhere Iamfamiliarandstrive bestfor any duties and responsibilities
that will consigninaccordance of my knowledgeandexperience.Toenhance myknowledge, skills and abilities
for self-improvement and be able to gain career advancement in a well established company.
PROFESSIONAL EXPERIENCE AND ACHIEVEMENTS
AL ROSTAMANI INTERNATIONAL EXCHANGE
Al Khazna Building, Kuwait Street
Al Karama, Dubai U.A.E.
Customer Service March 2013 – Present
Provide service toRetail andCommercialcustomers
Provide advice andguidance tocustomerswhere necessary
Handle customerqueriesandcomplaints,resolutionsandothersuchactivities
Playproactive role incustomerretentionandbranch marketingactivities
Ensure optimal profitmarginsare maintainedfortransactions
Handle foreigncurrency,remittances,andothercustomertransactionsasassignedbythe branch
management
Ensure assignedworkactivitiesare carriedoutas percompany policiesandprocedures,withinthe
stipulatedtime periodforthe activity
Identifyimprovementareasandpropose constructive changestoachieve operationalexcellence
Maintainintegrity,professionalismandafriendlyattitude whilehandlingtransactionsandduringother
customerinteractions
Contribute positivelyasateamplayer,andeffectivelycommunicate withsuperiorandcolleagues
Shouldmaintaingoodinterpersonalandinterdepartmental relationsandexcellentrelationshipwith
customers
Communicate regulationsandnormsregardingtransactionsinprofessional manner
Ensure cash handlingisdone asper companypolicy,andcashbalance at assigned“Till”isaccurate and
talliedandappropriatelyhandledasinstructedbybranchmanagement
Exercise due diligenceinprocessesrelatedtocustomertransactionstoensure riskmitigationand
adherence torelevantAMLproceduresandKYC initiatives
2. MLHUILLIER FINANCIAL SERVICES INC. October 2007 – June 2012
PanganibanDr.,Naga City
CamarinesSur,Philippines
BRANCH STAFF
Attended to customer queries and providing useful information regarding knowledge based products
thus increasing sales point and overall revenue.
Performsteller-tasksfunctionaspartof company’sfrontendresponsibilitiessuchasmoneytransfer,
forex,attendingtowagereditemsandcross-sellingaccidentalinsurance andotherspecialproducts.
Performsclerical works.
In charge of providingqualitycustomerservice suchas jewellery appraisal clientinquiriesandoffer
productinformationtogainmore businessvantage.
Responsible forthe cashreceiptsanddisbursementsof wagereditems:redemption/renewal andwaived
transactionsincludingall othercashtransactions.
SKILLS
Interpersonal and Communication Skills.
Multi – Tasking and Administrative Support
Jewelry Evaluation and Assessment (White and Yellow Gold)
Knowledge in identification of fake and counterfeit currencies
Microsoft Office basic knowledge.
Flexibility in shift schedules
Customer service
Cashiering
QUALIFICATION SUMMARY
Bachelor of Science in Entrepreneurship April 2007
CamarinesNorte State College
Philippines
Secondary Education April 2000
CamarinesNorte State College
Philippines
TRAINING & SEMINARS
Awarenessonqualitymanagement
Awarenessonanti-moneylaundering
Identificationof fake andcounterfeitcurrencies
Segmentwise training –PHILIPPINES
Objectionhandlingonthe workplace
3. REFERENCES
Gopinath Umakanthan Phone # 971503755246
Branch Manager
ARIE – KARAMA
Machingal Mansoor Phone # 971503072311
Supervisor
ARIE – KARAMA
Ace Tan Phone # 971502816115
Cabin Crew
EMIRATES
I hereby certify that all the information mentioned above are true and correct to the best of my
knowledge and ability.
ORLYNEABANES RIVERO