Presentation looking at the changing nature of the workplace. In this deck I cover four angles: 1. How we as people will change: Demographics, Labour shortages, skills gaps 2. How work will change 3. How the 9-5 is being replaced by other models of work 4. The physical workplace

1. Confidential – Not for Distribution. Jonathan Phillips | @DigitalJonathan | +44 7540 838593 | jon@claritydw.com1
It’s hard to make
predictions…
... especially about
the future
Niels Bohr Danish Physicist 1865 - 1962

2. Confidential – Not for Distribution. Jonathan Phillips | @DigitalJonathan | +44 7540 838593 | jon@claritydw.com2
Jonathan Phillips
Founder, ClarityDW
• 15 years digital experience
• Intranet, internet, social,
communication, collaboration
• Advisor to HM Government
• Co-Founder of intranetizen.com
• Non-exec director
Digital Workplace
Consultancy
Communication | Collaboration | Strategy

3. Confidential – Not for Distribution. Jonathan Phillips | @DigitalJonathan | +44 7540 838593 | jon@claritydw.com3
Tomorrow’s Workplace
• Who are we and who will we be?
• What work will we do?
• How will we work?
• Where will we work?

4. Future demographic changes and the
impact on the workplace
Who are we and who will we be?

5. Confidential – Not for Distribution. Jonathan Phillips | @DigitalJonathan | +44 7540 838593 | jon@claritydw.com5
Who are we and who will we be?
• Labour shortage
• Skills mismatch
• Cultural Challenges
• Our health

6. Confidential – Not for Distribution. Jonathan Phillips | @DigitalJonathan | +44 7540 838593 | jon@claritydw.com6
What’s going on?
• We’re getting old!
• Our age range is also increasing
The global age profile is changing

7. Confidential – Not for Distribution. Jonathan Phillips | @DigitalJonathan | +44 7540 838593 | jon@claritydw.com7
The workforce is
getting older
• Accessibility
• Styles of communication/collaboration need
to be considered
• Significant age workplace age gaps new
norm. Social cohesion focus
• New norms on work hours 1
• Continuing digital divide
1. http://fortune.com/2016/02/11/retirement-age-2050/

8. Confidential – Not for Distribution. Jonathan Phillips | @DigitalJonathan | +44 7540 838593 | jon@claritydw.com8
New skills and labour may not be where the jobs are

9. Confidential – Not for Distribution. Jonathan Phillips | @DigitalJonathan | +44 7540 838593 | jon@claritydw.com9
… and this will lead to a labour shortages for some
Rainer Strack, Boston Consulting Group – The Workforce Crisis and How to start Solving it now

10. Confidential – Not for Distribution. Jonathan Phillips | @DigitalJonathan | +44 7540 838593 | jon@claritydw.com10
Skill mix changes as work/workplace evolves
1. Complex Problem Solving (#1 no change)
2. Critical Thinking (#4 +)
3. Creativity (#10 +)
4. People Management (#3 - )
5. Coordinating with Others (#2 - )
6. Emotional Intelligence (new)
7. Judgment and decision making (#8 +)
8. Service Orientation (#7 - )
9. Negotiation (#5 - )
10. Cognitive Flexibility (new)
2020 Skills – World Economic Forum
Source: Future of Jobs Report, World Economic Forum

11. Confidential – Not for Distribution. Jonathan Phillips | @DigitalJonathan | +44 7540 838593 | jon@claritydw.com11
Global Workforce Crisis =
Labour Shortage + Skills Mismatch + Cultural Challenge
Rainer Strack, Boston Consulting Group – The Workforce Crisis and How to start Solving it now

12. Health and Wellbeing

13. To employers
• Flu jabs
• Health insurance
• Gym memberships
To us
Our health matters
• Health initiatives often presented as benefits to employees when, in fact, they are
benefits to employers.

14. SPHERE
Sensor Platform for HEalthcare in a Residential Environment
• One Bristol house (next step, 100!) packed with sensors to measure how we live
• Characterise the sedentary behaviour that is linked to so many conditions
• Detect correlations between factors such as diet and sleep
• Measure changes in movement, posture and patterns of movement over months.
• Analyse eating behaviour
• Detect periods of depression or anxiety and intervene using a computer based therapy

15. What kind of work will we all be doing in an
age of increased automation?
What work will we do?

16. Confidential – Not for Distribution. Jonathan Phillips | @DigitalJonathan | +44 7540 838593 | jon@claritydw.com16
The Industrial Revolutions
1760 - 1840 1840 - 1870 1950s - Now -
Source: Christoph Roser, allaboutlean.com

17. Confidential – Not for Distribution. Jonathan Phillips | @DigitalJonathan | +44 7540 838593 | jon@claritydw.com17
Interoperability
Information
Transparency
Technical
Assistance
Decentralised
Decisions
Characteristics of the Fourth Industrial Revolution
Internet of Things
Internet of People
Autonomous decision making
with escalation only when a
conflict
AI, AR, Big Data, Open Data
Helping people do the work
or doing the work for
humans

18. The reason it's different is
that, just in the past few
years, our machines have
started demonstrating skills
they have never, ever had
before: understanding,
speaking, hearing, seeing,
answering, writing, and
they're still acquiring new
skills
Andrew McAfee, MIT

19. Confidential – Not for Distribution. Jonathan Phillips | @DigitalJonathan | +44 7540 838593 | jon@claritydw.com19
Machines are getting smarter

20. Confidential – Not for Distribution. Jonathan Phillips | @DigitalJonathan | +44 7540 838593 | jon@claritydw.com20
… and we don’t always like it.

21. Confidential – Not for Distribution. Jonathan Phillips | @DigitalJonathan | +44 7540 838593 | jon@claritydw.com22
We are already feeling the impact
Source: Future of Jobs Report, World Economic Forum
0 5 10 15 20 25 30 35 40 45
Changing Nature of Work
Consumer Ethics, Privacy Issues
Longevity, aging societies
Mobile Internet, cloud
Big Data
IoT
Robotics, autonomous transport
AI
Demographic, socio-economic and technological impacts of the
4th Industrial Revolution
Immediate 2015-2017 2018-2020 2021-2025

22. Confidential – Not for Distribution. Jonathan Phillips | @DigitalJonathan | +44 7540 838593 | jon@claritydw.com23
What will we do?

23. Confidential – Not for Distribution. Jonathan Phillips | @DigitalJonathan | +44 7540 838593 | jon@claritydw.com24
Office &
Admin
(-4.8m)
Manufacturing & Production (-1.6m)
Construction & Extraction (-0.5m)
Arts, Entertainment, Media (-.15m)
Legal (.1m)
Business & Finance Operations (+.0.5m)
Management (+0.4m)
Computer & Mathematics (+0.4m)
Architecture & Engineering (+.34m)
Sales & Related (+0.3m)
Education & Training (+.066m)
Source: Future of Jobs Report, World Economic Forum

24. The 9-5 has existed for a century, but will it
be the way we work in the future?
How will we work?

25. Confidential – Not for Distribution. Jonathan Phillips | @DigitalJonathan | +44 7540 838593 | jon@claritydw.com26
”Like the movie studios”
Hollywood
"No one’s the boss;
everyone’s the boss"
Holacracy
"Do one step incredibly
well. Repeat."
Microwork
"Making the global world
work in our favour"
Displacement
The 9-5 is dying out. How ready are you for new ways of working?

26. Confidential – Not for Distribution. Jonathan Phillips | @DigitalJonathan | +44 7540 838593 | jon@claritydw.com27
Practical Questions
• With EU Working Time Directive (or simply, duty of care), what about the number of hours an employee works?
• Should we concern ourselves with the time of day an employee works or simply, care that they get the job done?
• Are your businesses ready for new ways of working?

27. How might the physical workplace evolve in
the future?
Where will we work?

28. Confidential – Not for Distribution. Jonathan Phillips | @DigitalJonathan | +44 7540 838593 | jon@claritydw.com29
Three workplace models
• Proximal working
• Remote working
• Tele-commuting

29. Confidential – Not for Distribution. Jonathan Phillips | @DigitalJonathan | +44 7540 838593 | jon@claritydw.com30
The office is changing shape
Diagram after Gensler http://www.archdaily.com/297629/gensler-to-envision-the-office-building-of-the-future/
shouting by Elena Rimeikaite from the Noun Project
1970: Generic office floor
2010: Company sized
unchanged but more
people working remotely
so requiring less space
2020: Hyper-compressed,
ultra mobile workforce
Drivers for change
1. Increased m2 costs
2. Flexibility in architecture and furniture
3. New demands of millennial workers

30. Confidential – Not for Distribution. Jonathan Phillips | @DigitalJonathan | +44 7540 838593 | jon@claritydw.com31
Modern Offices don’t help work
Average productive minutes per person per day lost
Trying to do solo workTrying to interact
12 12 14 6 5 87 7
Distracted
by pop-ins
Distracted
by noise
Waiting for
feedback
Looking for people
Getting meetings
started
Coordinating
meetings
Walking to
meetings
Waiting for
latecomers
Source: DEGW The workplace’s impact on time use and time loss

31. Confidential – Not for Distribution. Jonathan Phillips | @DigitalJonathan | +44 7540 838593 | jon@claritydw.com32
“[Open plan] is ideal for a trading floor but developers need to concentrate. The more
things you can keep in your brain at once, the faster you can code, by orders of
magnitude.”
Joel Spolsky, CEO Stack Overflow
http://qz.com/806583/programmers-hate-open-floor-plans/

32. Confidential – Not for Distribution. Jonathan Phillips | @DigitalJonathan | +44 7540 838593 | jon@claritydw.com33
Working in a open-plan office
1. The more you can block out distractions, the better you are at productive working in an open plan office
2. The more you multi-task, the worse you become at blocking distractions
3. When habitual multi-taskers are interrupted by a colleague, it takes them longer to settle back into what they were
doing
4. When our senses become overloaded, it requires more work to achieve a given result
Source: Cognitive control in media multi-taskers

33. Confidential – Not for Distribution. Jonathan Phillips | @DigitalJonathan | +44 7540 838593 | jon@claritydw.com34
Remote Workers
• The home office will increase in popularity
– Commercial office space is expensive
– It can be hard to focus in such spaces
– Home offices are closer to the customer/field/problem
– For some new work methods, it’s the only way to work
• Employees will need assistance in creating practical, healthy, legal workspaces
• Is your business ready to support this as the new norm?

34. Confidential – Not for Distribution. Jonathan Phillips | @DigitalJonathan | +44 7540 838593 | jon@claritydw.com35
Telecommuters
• Growth in populations with labour and skills are not necessarily where businesses are based.
• Every company is a global company due to the internet; employees can be anywhere
• Management processes will need to flex – no more physical eye-to-eye contact
• Does your business support this?

35. Confidential – Not for Distribution. Jonathan Phillips | @DigitalJonathan | +44 7540 838593 | jon@claritydw.com36
As we move into the future, culture
will be the glue that ties employees
together.
Anita Van de Velde

36. Confidential – Not for Distribution. Jonathan Phillips | @DigitalJonathan | +44 7540 838593 | jon@claritydw.com37

37. Confidential – Not for Distribution. Jonathan Phillips | @DigitalJonathan | +44 7540 838593 | jon@claritydw.com38
Summary Points
• The workforce will change significantly: Age, location, skills and more
• The Fourth Industrial Revolution will drive changes to what we do: Different jobs for a different age
• The 9-5 working day is dying: Different ways of working
• Work is a verb, not a place: We’ll be working everywhere
• Huge (positive) implications for the digital workplace: Get ready to lead the change

38. Confidential – Not for Distribution. Jonathan Phillips | @DigitalJonathan | +44 7540 838593 | jon@claritydw.com39
Thank you!
@DigitalJonathan | +44 75 40 83 85 93 | jon@claritydw.com