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Moving from Social Technology to an

Operating System for the Organisation
Stuttgart, April 2016
POST*SHIFTLee Bryant
POST*SHIFT
ConsultingSoftwareResearch
This is an exciting time for
organisational development
at the intersection between
new ways of working and
emerging technologies
Social tech in the workplace: necessary but not sufficient
http://www.margolis.co.uk/enterprise-social-networks-study
We are making (slow) progress with digital transformation
… but internal structure remains a barrier for large firms
The world is changing faster than our organisations
Do we even need organisations? What do they add?
Can we build long-lived institutions for the C21st ?
Why reform existing firms when we can create startups?
‘Industrial Internet’ & IoT : we cannot live by apps alone
But as products change, so must the organisation
Connected products require a connected company
Combinatorial innovation does not come from silos
Agility is now the number one change goal for large orgs
Source: Jon Husband's logo for Wirearchy
We are learning more about how companies pursue agility
Typical attributes of an agile company
{ }
Example characteristics of a
social / connected company:
1. customer-centric culture

and an outside-in configuration
2. small teams, agile working
and a responsive structure
3. focus on tasks to be done,
not fixed positions / roles
4. networked, data-driven,

with intelligence at the edges
5. constant re-focusing

to meet changing markets
Hot iron! by Tinkerbrad
‘Business-as-a-platform’ is not just confined to tech firms
‘Business-as-a-platform’ is not just confined to tech firms
‘Business-as-a-platform’ is not just confined to tech firms
Towards an organisational OS

- some lessons from software
FrameworkFrom vertical integration to pace layering, services, APIs
Platforms and a service-oriented architecture
Platforms and a service-oriented architecture
Iterative & agile approaches beat central planning
Crowdsourcing data interpretation and way-finding
Algorithmic management based on real-time data
Chat bots, conversational interfaces and AI
"the best chess player on the planet
today is not a computer. Nor is it a
human. The best chess player is a
team of humans using computers."
Augmented human intelligence vs. artificial intelligence
People and ‘things’ playing nicely together
How can we use existing
ESNs & social platforms to
get started on this journey?
Use cases: what new connected capabilities are needed?
Always be capturing ideas, problems, needs & data
Write agile user stories for your organisational features
Decide how to measure organisational capabilities
Distribute change actions to create a common backlog
Sheeren mosaic 2 by Paul Wells
Is it a platform feature, a shared service or an ‘app’?
Map the organisation as it transforms
Distributed agile transformation can create a responsive org
The ‘Power of Small Things’ in a connected world
thank you for listening :)
{ }Please continue the
conversation with us:
• @leebryant / @postshift
• lee@postshift.com
• www.postshift.com
POST*SHIFT
Additional image credits and references
https://flic.kr/p/foH23g
https://www.flickr.com/photos/davegray/6865783407/
https://www.flickr.com/photos/davegray/8614115016/
http://www.nytimes.com/2014/02/21/business/satya-nadella-chief-of-microsoft-on-his-new-role.html?_r=0
https://www.flickr.com/photos/mattpaish/8110496706/
https://www.flickr.com/photos/pestoverde/8763130149/
https://developmentofwindows.files.wordpress.com/2014/09/windows3.jpg
http://www.innosight.com/innovation-resources/strategy-innovation/upload/creative-destruction-whips-through-
corporate-america_final2015.pdf
http://www.engadget.com/2015/10/04/daimler-self-driving-truck-test/
https://www.flickr.com/photos/kheelcenter/5279194177/sizes/l/
https://medium.com/swlh/how-slackbot-forced-us-to-workout-7b4741a2de73
https://www.flickr.com/photos/capitano_teo/397060137/
https://www.flickr.com/photos/peasap/655111542/sizes/l/
https://www.flickr.com/photos/81133120@N06/14911009117
https://www.flickr.com/photos/tinkerszone/3948664111/
https://www.flickr.com/photos/cambodia4kidsorg/3575872381
https://www.flickr.com/photos/decaseconds/8696247987/
https://www.flickr.com/photos/ideowl/4529488634/
https://www.flickr.com/photos/jurvetson/6219463656
http://www.slideshare.net/RachelDavies/tech-talk-implicationsconwayslaw
http://www.telegraph.co.uk/sponsored/china-watch/business/12006363/zhang-ruimin-haier-group.html
http://mergy.org/wp-content/uploads/wpid-IMG_20131030_082022.jpg
https://www.flickr.com/photos/treegrow/7469978464
https://www.gov.uk/service-manual
http://intenseminimalism.com/2010/the-dot-loop-the-simplest-process-possible/
http://gapingvoid.com/blog/2006/01/04/wirearchy-t-shirt/
https://www.flickr.com/photos/blakespot/3029273217/

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Moving from Social Technology towards an Operating System for the Organisation

  • 1. Moving from Social Technology to an
 Operating System for the Organisation Stuttgart, April 2016 POST*SHIFTLee Bryant
  • 3. This is an exciting time for organisational development at the intersection between new ways of working and emerging technologies
  • 4. Social tech in the workplace: necessary but not sufficient http://www.margolis.co.uk/enterprise-social-networks-study
  • 5. We are making (slow) progress with digital transformation
  • 6. … but internal structure remains a barrier for large firms
  • 7. The world is changing faster than our organisations
  • 8. Do we even need organisations? What do they add?
  • 9. Can we build long-lived institutions for the C21st ?
  • 10. Why reform existing firms when we can create startups?
  • 11. ‘Industrial Internet’ & IoT : we cannot live by apps alone
  • 12. But as products change, so must the organisation
  • 13. Connected products require a connected company
  • 14. Combinatorial innovation does not come from silos
  • 15. Agility is now the number one change goal for large orgs Source: Jon Husband's logo for Wirearchy
  • 16. We are learning more about how companies pursue agility
  • 17. Typical attributes of an agile company { } Example characteristics of a social / connected company: 1. customer-centric culture
 and an outside-in configuration 2. small teams, agile working and a responsive structure 3. focus on tasks to be done, not fixed positions / roles 4. networked, data-driven,
 with intelligence at the edges 5. constant re-focusing
 to meet changing markets Hot iron! by Tinkerbrad
  • 18. ‘Business-as-a-platform’ is not just confined to tech firms
  • 19. ‘Business-as-a-platform’ is not just confined to tech firms
  • 20. ‘Business-as-a-platform’ is not just confined to tech firms
  • 21. Towards an organisational OS
 - some lessons from software
  • 22. FrameworkFrom vertical integration to pace layering, services, APIs
  • 23. Platforms and a service-oriented architecture
  • 24. Platforms and a service-oriented architecture
  • 25. Iterative & agile approaches beat central planning
  • 27. Algorithmic management based on real-time data
  • 28. Chat bots, conversational interfaces and AI
  • 29. "the best chess player on the planet today is not a computer. Nor is it a human. The best chess player is a team of humans using computers." Augmented human intelligence vs. artificial intelligence
  • 30. People and ‘things’ playing nicely together
  • 31. How can we use existing ESNs & social platforms to get started on this journey?
  • 32. Use cases: what new connected capabilities are needed?
  • 33. Always be capturing ideas, problems, needs & data
  • 34. Write agile user stories for your organisational features
  • 35. Decide how to measure organisational capabilities
  • 36. Distribute change actions to create a common backlog Sheeren mosaic 2 by Paul Wells
  • 37. Is it a platform feature, a shared service or an ‘app’?
  • 38. Map the organisation as it transforms
  • 39. Distributed agile transformation can create a responsive org
  • 40. The ‘Power of Small Things’ in a connected world
  • 41. thank you for listening :) { }Please continue the conversation with us: • @leebryant / @postshift • lee@postshift.com • www.postshift.com POST*SHIFT
  • 42. Additional image credits and references https://flic.kr/p/foH23g https://www.flickr.com/photos/davegray/6865783407/ https://www.flickr.com/photos/davegray/8614115016/ http://www.nytimes.com/2014/02/21/business/satya-nadella-chief-of-microsoft-on-his-new-role.html?_r=0 https://www.flickr.com/photos/mattpaish/8110496706/ https://www.flickr.com/photos/pestoverde/8763130149/ https://developmentofwindows.files.wordpress.com/2014/09/windows3.jpg http://www.innosight.com/innovation-resources/strategy-innovation/upload/creative-destruction-whips-through- corporate-america_final2015.pdf http://www.engadget.com/2015/10/04/daimler-self-driving-truck-test/ https://www.flickr.com/photos/kheelcenter/5279194177/sizes/l/ https://medium.com/swlh/how-slackbot-forced-us-to-workout-7b4741a2de73 https://www.flickr.com/photos/capitano_teo/397060137/ https://www.flickr.com/photos/peasap/655111542/sizes/l/ https://www.flickr.com/photos/81133120@N06/14911009117 https://www.flickr.com/photos/tinkerszone/3948664111/ https://www.flickr.com/photos/cambodia4kidsorg/3575872381 https://www.flickr.com/photos/decaseconds/8696247987/ https://www.flickr.com/photos/ideowl/4529488634/ https://www.flickr.com/photos/jurvetson/6219463656 http://www.slideshare.net/RachelDavies/tech-talk-implicationsconwayslaw http://www.telegraph.co.uk/sponsored/china-watch/business/12006363/zhang-ruimin-haier-group.html http://mergy.org/wp-content/uploads/wpid-IMG_20131030_082022.jpg https://www.flickr.com/photos/treegrow/7469978464 https://www.gov.uk/service-manual http://intenseminimalism.com/2010/the-dot-loop-the-simplest-process-possible/ http://gapingvoid.com/blog/2006/01/04/wirearchy-t-shirt/ https://www.flickr.com/photos/blakespot/3029273217/