Search featureKeep an open mind about what you findSeek to fix problems discussed as efficiently as possible
Respond to bad~Do not delete!~Not responding is a response~Solution: quick public response, then take the issue private
Be sure you can fix the problem, don’t make it worse!~product reviews~8,000 followers on twitter~5,000 facebook fans~Nearly 1 million pageviews to his website in the last month
JetBlue Airways is another excellent exampleRapid response to all tweetsEven the negative ones~Made sure they could do something about it
Put up things you’d want to click onDell Outlet has sold over $7 million worth of refurbished equipment just through the DellOutlet twitter account
