Latest resume for John Karagiannis. Interested in Director of IT, Sr. IT Manager, Product Management, Portfolio Management and Sr. Project Management roles in the Chicago land area.

1. John Karagiannis
3 Deerfield Dr., Hawthorn Woods, Ill. 60047
https://www.linkedin.com/in/jkaragiannis/
630-728-4114
JohnKaragiannis22@gmail.com
PROFESSIONAL DEVELOPMENT
PMP Certified. PMP Number: 1556594 11/2012
Scrum Master Certified Credential 09/2014
ITIL Service Delivery & Support - ITIL version 3 Foundation 11/2007
ITIL Intermediate Certificate Continual Service Improvement 04/2012
EXPERIENCE
Arthur J Gallagher Rolling Meadows, IL
Manager, Financial Systems 2015 to 2018
 Established strategy, direction, and management of company’s corporate financial systems.
 Headed the day-to-day support of Corporate Accounting and Finance.
 Oversaw systems development in open source systems (.Net, Java Script) and management of package
software (JD Edwards Enterprise One, Essentio - Archivist), resulting in enhanced software functionality and
user satisfaction.
 Successfully converted software development to monthly release cycles; implemented monthly reviews with
internal process owners (C-level) in setting priorities; increased production software enhancements by 30%
resulting in increased customer satisfaction.
Member of cross-functional team tasked with the redesign and implementation of new Revenue
Recognition reporting in response to revised Financial Accounting Standards Board guidelines; project
completed three weeks ahead of schedule at a cost of $2.0M. Project duration was one year; project
members included business and IT resources as well as external auditors.
 Addressed in a timely fashion frequent internal and external Audit and Compliance inquiries avoiding
penalties and contributing to the company's stellar reputation.
Capital One Finance Rolling Meadows, IL
Sr. Manager, IT June 2007 to August 2014
 Developed strategy, direction, and management of company’s corporate service management and IT
Operations.
 Coordinated the day-to-day support of corporate service management and IT Operations.
 Oversaw systems development in open source systems (.Net, Java Script) and management of package
software (HP Service Manager, CA Service Management, xMatters - AlarmPoint), resulting in enhanced
software functionality and user satisfaction.
Successfully led team in company’s Agile (Kanban) transformation; developed internal process to capture
team’s sprint capacity; collaborated with process and other IT teams in sprint story priority setting; assured

2. delivery of stories as planned using Lean software development practices; increased production software
enhancements by 25% resulting in increased customer satisfaction.
Managed development, support and project management resources; three to twelve internal and external
on-shore and off-shore resources; resource cost savings of up to $600K (annual).
Led team that provided 25K active users 99.90% application uptime, while continually releasing application
enhancements.
Negotiated and managed software vendor and consulting services agreements enabling $100+K in operating
expense annual savings.
Enabled a 40% customer satisfaction improvement in service management through team empowerment,
defined goal setting and alignment with business constituency on key performance indicators.
Engaged in IT employee development. Served as mentor in company-wide mentoring and leadership
development programs.
Consultant, Business Systems January 2005 to May 2007
Independent Contractor Niles, IL
Senior PeopleSoft Consultant and Technical Lead 1998 to 2005
Participated and led teams in the delivery of PeopleSoft Financials and Supply Chain implementations, upgrades,
development and support projects across multiple customer segments, industries, regions and technical
architectures.
Clients: Quadramed, Ameritech, Piedmont Natural Gas, Telergy, Inc., CKE Restaurants, Hewitt Associates, AON
Risk Technologies, Frankel & Company, Edward Jones, Bodine Alum, State of Connecticut.
ACCOMPLISHMENTS
Managed migration of two HSBC applications to Capital One; project completed eight weeks ahead of
schedule at a cost of $1.0M. Project duration was one year; implementation timelines bound by external
auditors; project members included HSBC and Capital One business and IT resources as well as external
auditors.
Directed and managed the decommissioning of three applications (on boarded via acquisition) three weeks
ahead of schedule saving the company $1.75M. The project required migration / integration of data and
processes (of the acquired company) to legacy applications.
Directed and managed implementation of xMatters (AlarmPoint) Contact & Escalation software at a cost of
$.5M. The software allowed quicker IT Production Support engagement by 40%. As a member of the
selection team designed and created the technical requirements from the ground-up and created the RFP.
Member of the team that selected the hardware and software, for the proof of concept. Led a team made
up of regional process owners, help desk personnel and IT. After implementation, managed the ongoing
operations and SLA.
Directed and managed implementation of JDE Archive / Purge solution (Archivist) software at a cost of
$.75M, improving on-line system performance by an average of 45%. As a member of the package selection
team designed and created the technical requirements from the ground-up and created the RFP. Member
of the team that selected the hardware and software. Led a team made up of regional process owners,
corporate finance personnel and IT. After implementation, managed the ongoing operations and SLA.
Led team of five in the upgrade of PeopleSoft Financials from 7.0 to 7.5 and PeopleTools from 7.03.08 to
7.05.10 at a cost of $.5M. Identified and proposed a third party job-scheduling tool that would work across
platforms and concurrently with existing job scheduling tools; arranged for vendors to demo their job
scheduling tools and proposed to client the purchase and implementation of tool; negotiated with the
John Karagiannis Page 2

3. selected vendor the terms and conditions of purchase, and developed a project implementation plan; total
purchase cost savings of $20K.
EDUCATION
Master of Business Administration (MBA - Finance), Dominican University River Forest, IL
Bachelor of Science in Mathematics and Computer Science, University of Illinois Chicago, IL
John Karagiannis Page 3