1. Daniel W. Stratton
5278 W 10740 N, Highland, Utah 84003 ♦ dwstratton@gmail.com ♦ (801) 949-1476
Feb 2012 to Present: Operations/Engineering Manager, Church of Jesus Christ of Latter-day Saints, Salt Lake City, UT
Supervise team of 27 of developers, quality assurance engineers, project managers and systems administrators in support of
worldwide, mission critical web-based applications. Collaborate closely with other teams (application, middleware, platform) to
prioritize and coordinate work. Focus on increasing system stability, recoverability. Converted teams to Agile methodology, training
and tailoring to our needs, increasing throughput and customer satisfaction. Assisted director by planning, arranging and delivering All
Hands meetings, designing training, content and speakers. Provide training classes in management/time management/productivity.
• Increased system uptime to 99.8% by reengineering and standardizing platforms, improving monitoring and escalation processes.
• Reduced bug backlog 82% in six months by reengineering processes and team collaboration and incentives.
• Designed metrics for senior management for each system and application, demonstrating health and identifying needs.
• Reduced $2.1 million maintenance budget by 55%, allowing reallocation of funds for development of new features.
Nov 2009 – Feb 2012: Project Manager, Church of Jesus Christ of Latter-day Saints, Salt Lake City, UT
Provided program and project management for worldwide IT organization. Managed multi-million dollar programs to implement,
enhance and maintain mission-critical enterprise applications. Managed project teams to scope, schedule and budget. Negotiated
software and service contracts with vendors, measuring performance of contracts.
• Led requirement development meetings, bringing multiple departments together, focusing on communication and like-processes.
• Organized and managed multi-project program to replace worldwide property management system, gaining partner engagement
and buy-in through communication and leadership.
• Led team through vendor selection and contract negotiations, maintaining momentum and focus.
• Coordinated multiple vendor and internal teams, organizing work to reach project goals on time and within budget.
• Monitored vendor billing, contesting overcharges through record keeping, recovering $75,000.00 of over-billing.
Sep 2005 – Nov 2009: IT Operations Manager, SuperValu / Albertsons, Boise, ID
Guided several offsite and offshore operational support teams of size 7 to 48 through transitions, focusing on increasing service levels,
capabilities and performance. Supported applications ranging from payroll, EDI, and point-of-sale. Trained and used ITIL/ITSM
event, incident, problem, change and release processes, directed resolution of service outages and managed lifecycle of large systems.
• Increased successful ticket resolution measure from 68% to 91% by setting metrics, cross-training and mentoring.
• Reduced overtime of PeopleSoft Admins by standardizing processes and hiring during conversion of HRIT system for 250,000.
• Reduced $1,580,000 annual support budget by 30% through purging redundant applications, aggressive license management,
transitioning of low-end work to offshore (India) staff and reduction / redirection of onshore staff.
• Improved software license compliance, determining needs and eliminating unauthorized installs, reducing penalties by $1 mill.
• Designed effective metrics and participated in monthly departmental presentation to sr. management, raising team performance.
Feb 2005 – Sep 2005: Sr. Process Lead – Deployment Team, Albertsons, Boise, ID
Created new and improved existing change management processes for team. Trained processes and best practices to teams involved in
development and support of software. Wrote initial SOX compliance rules and implemented verification process.
• Designed, integrated, and promoted new Transfer to Production process across multiple teams, increasing smoothness and quality
of software releases and decreasing change related outages. Championed ITIL and ITSM for Incident and Change management.
Nov 2004 – Feb 2005: Quality Assurance Lead, CRI Advantage, Boise, ID Led team of contract testers to comprehensive
testing of large, integrated system, reporting defects prompting reevaluation of entire project, saving state government over $6 million.
Oct 2000 – Jan 2004: Development Manager, Quality Design Systems, Meridian, ID
Managed twelve software programmers and QA engineers in development of flagship product. Managed multiple projects with
conflicting priorities, assigning resources to bring projects in on time and budget. Member of senior leadership team. Participated in
strategic planning, created and executed capital and operating budgets of $1 million. Negotiated vendor contracts and service levels.
Provided support for other departments, including call center and client services.
• Designed development processes (Agile) increasing output by 400% and productivity by 100% and reducing defects by 80%.
Jun 1990 – Oct 2000: Multiple Software Development positions in HRIT (payroll, training, performance mgmt.) retail,
finance, and banking. Included design, development, testing and rollout of systems. Primary emphasis in database engineering.
EDUCATION
Bachelor of Science / Business Management, University of Phoenix, Boise, ID
Associate of Applied Science, Applied Technology Idaho State University, Pocatello, ID
PROFESSIONAL DEVELOPMENT AND TRAINING
Certified ScrumMaster, Certified Product Owner - Scrum Alliance Certification
Project Management Professional Certification (expired) - Project Management Institute
ITIL IT Service Management Essentials 3.0 Certification - Exin
Japanese language and culture – lived two years in Japan